RetainSure Reviews & Product Details

What I appreciate most is the platform’s intelligent use of all available account information to provide highly personalized insights. This feature has made my daily work as a Customer Success professional much easier, more organized, and significantly more efficient. It reduces the amount of manual work required and enables me to be more proactive with customers. Review collected by and hosted on G2.com.

Up to now, I genuinely haven’t encountered any significant drawbacks in my experience. While there is always potential for additional features and improvements, nothing currently feels like a limitation to me. Review collected by and hosted on G2.com.

I like how it can collect all the data I need in one place, present it the way I want and also provide recommendations. Review collected by and hosted on G2.com.

Sometimes it takes too long for the findings to be searched and it can be slow to provide a reply. Review collected by and hosted on G2.com.

RetainSure has significantly streamlined our customer success and onboarding workflows at Mailmodo. The platform is intuitive, easy to set up, and doesn’t require a long learning curve for the team. Their automated workflows, retention insights, and health scoring system have helped us proactively manage customer journeys with more clarity.

The best part is their support team—they are extremely responsive, understand use cases deeply, and help us customise the setup based on our processes. Review collected by and hosted on G2.com.

Nothing major so far. A few advanced analytics features could be more flexible, but the team is already working on enhancements and is very receptive to feedback. Review collected by and hosted on G2.com.

I like RetainSure for its ease of use and how it integrates with Slack, making it easy to generate reports or client insights without leaving Slack. The interface is very user-friendly, which is a huge plus. The initial setup was really easy, with most of it handled by their team. Their team is super receptive to feedback, and new features are added quickly. Review collected by and hosted on G2.com.

none Review collected by and hosted on G2.com.

Empowers Customer Success Managers with actionable KPI insights and tailored next-step recommendations. The standout feature is its deep personalization—adapting to each customer’s industry, historical pain points, and in-product behavior. The platform is intuitive, and the team is highly responsive, offering hands-on support to customize the solution as needed. Review collected by and hosted on G2.com.

The platform works as intended with no specific concerns. However, improvements to the UI would help elevate the overall user experience. Review collected by and hosted on G2.com.

Excellent churn and upsell predictions, using AI and algorithms that learn from and leverage the most critical areas of our service and product. Review collected by and hosted on G2.com.

Retainsure has been a terrific partner. It's been great and I have no negative feedback. Review collected by and hosted on G2.com.

It seamlessly pulls all the product usage data and provides key insights required to have a great conversation with the customer. Review collected by and hosted on G2.com.

Could have better UI but I am sure the team is working on it. Review collected by and hosted on G2.com.

- Solves just the right problem

- Support

- Speed & Quality of delivery Review collected by and hosted on G2.com.

As of now there are no issues with RetainSure Review collected by and hosted on G2.com.

RetainSure makes it easy to identify at-risk customers early and take proactive retention actions. Review collected by and hosted on G2.com.

Some features take time to explore, and reporting could be more customizable. Review collected by and hosted on G2.com.