--- title: RetainSure Reviews meta_title: 'RetainSure Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how RetainSure works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 14 scale: '5' date_modified: '2026-07-25' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # RetainSure Reviews **Vendor:** RetainSure **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.9/5.0 **Total Reviews:** 14 ## About RetainSure RetainSure – The AI Customer Success Manager RetainSure helps B2B subscription businesses streamline Customer Success by giving CSMs and Account Managers everything they need to reduce churn, drive adoption, and save hours every week. 1. Spot churn risk and expansion opportunities early Move beyond traditional health scores. RetainSure analyzes product usage, conversations, tickets, and external signals to highlight the exact accounts that need attention, with clear, actionable insights your team can trust. 2. Get all customer data in one place, instantly No more jumping across dashboards. RetainSure’s AI co-pilot brings every customer’s activity, sentiment, product usage, and renewal context into a single, simple view - available in seconds. 3. Automate repetitive CS work with agentic AI RetainSure’s autonomous AI agents complete repetitive tasks on their own - meeting notes, follow-ups, data entry, reminders, adoption nudges, and more - saving up to 2 hours per CSM per day. ## RetainSure Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of RetainSure, which enhances their experience and streamlines workflows. (4 reviews) - Users value the **personalized insights** from RetainSure, which enhance efficiency and simplify customer success workflows. (4 reviews) - Users value the **AI integration** in RetainSure for its actionable insights and time-saving features during decision-making. (3 reviews) - Users commend the **ease of use** of RetainSure, enhancing proactive customer management and streamlining workflows effortlessly. (3 reviews) - Users value the **proactive retention actions** of RetainSure, enhancing customer success and streamlining workflows efficiently. (3 reviews) - Users value the **centralized information** in RetainSure, streamlining tasks and enhancing their overall productivity and efficiency. (2 reviews) - Customizability (2 reviews) - Intuitive (2 reviews) - Time-saving (2 reviews) - Automation (1 reviews) **What users dislike:** - Users find the **difficult reporting** aspect of RetainSure limits customization and creates a learning curve for effective use. (1 reviews) - Users find the **learning curve steep** as some features and reporting require considerable time and effort to understand. (1 reviews) - Users notice a **steep learning curve** for advanced features in RetainSure, requiring time for effective utilization. (1 reviews) - [View RetainSure pricing details and edition comparison](https://www.g2.com/products/retainsure/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+19%3A10%3A06+-0500&secure%5Bsession_id%5D=d1212539-a96d-4219-8548-49463f0a7245&secure%5Btoken%5D=fab9e5e1107a1eb1232279b826772522a0b0a550a7b16fa53ac2602116a1a9a9&format=llm_user) ## RetainSure Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) ## RetainSure Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top RetainSure Alternatives - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,820 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,718 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,592 reviews)