ResponseSuite Reviews & Product Details

ResponseSuite is a dynamic survey platform designed to enhance marketing strategies by integrating customer feedback directly into marketing systems. It enables businesses to create customized surveys that not only gather valuable insights but also automate personalized follow-ups, thereby increasing customer engagement and boosting sales. With its intuitive drag-and-drop builder, ResponseSuite simplifies the survey creation process, making it accessible for users without technical expertise. Key Features and Functionality: - Drag-and-Drop Survey Builder: Easily create surveys with a user-friendly interface that requires no coding knowledge. - Conditional Skip Logic: Enhance respondent experience by displaying or hiding questions based on previous answers, ensuring relevance and improving completion rates. - Scoring and Ratings: Assign scores to responses, allowing for the creation of quizzes or assessments that can display results immediately or trigger specific marketing actions. - Customizable Templates and Branding: Tailor surveys to reflect your brand identity with customizable templates, colors, logos, and images. - Email Marketing Integration: Seamlessly connect with popular email marketing platforms like ActiveCampaign, AWeber, ConvertKit, and Mailchimp to automate follow-ups and segment audiences based on survey responses. - Smart Thank You Pages: Direct respondents to different thank you pages or offers based on their answers, enhancing personalization and conversion opportunities. - Publishing and Embedding Options: Share surveys via unique links, embed them on websites with a single line of code, or customize URLs for social sharing. - Advanced Reporting and Analytics: Utilize real-time data reporting, drag-and-drop report builders, and integration with tools like Google Analytics to monitor performance and gain actionable insights. Primary Value and Solutions Provided: ResponseSuite empowers businesses to transform customer feedback into actionable marketing strategies. By integrating survey data with existing marketing tools, it facilitates personalized communication, audience segmentation, and targeted advertising. This approach not only enhances customer engagement but also drives higher conversion rates and sales. The platform's emphasis on ease of use, combined with its robust features, makes it an invaluable asset for marketers aiming to leverage data-driven decision-making to foster business growth.

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Best-of-Breed

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User Insights

Average based on 27 real user reviews.

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kunal y.

Sr Claims Management Associate

Enterprise (> 1000 emp.)

9/28/2022

"Response suite review"

4/5

What do you like best about ResponseSuite?

Every marketing person's solution as it is easy to use and provides convenience in connecting with customers and prospects to get their fair opinion about the product or service. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

Forms can be more elegant in design, and the receiver should not feel bored while filling out the form, so design and animations can be improved for the user. Also, multiple forms create lag, which can be improved. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

Originally submitted 3/23/2020

"An excellent alternative to tools such as SurveyMonkey, but also so much more"

3.5/5

What do you like best about ResponseSuite?

I find this to be a very flexible tool with a lot of power hidden beneath the surface, that is there when you need it. On the whole I find it easy to use and it is definitely improving on a regular basis. There are a few quirks, and the odd thing that you'd think you could do, but can't, which can be a tad frustrating, but overall it works very much as I want it to. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

I think the survey/quiz design is a little dated if I am honest and I think a bit more focus needs to go into making published surveys, forms and quizzes more mobile friendly. Don't get me wrong, they do work, but they could be a bit more elegant. But the good news it that ResponseSuite are already working on this (apparently) and I'm hoping they'll release an update very shortly that hits a home run as far as design is concerned. Review collected by and hosted on G2.com.

Recommendations to others considering ResponseSuite:

Give it a good try as it really is a very credible survey tool, but it does a whole heap more than just surveys. It has some excellent quiz features that allows you to not just create powerful quizzes, but also to segment those completing it, which is something that isn't easily done in most survey tools. There is a lot to like about ResponseSuite. As I have acknowledged in my review, there are a few quirks, but overall it is a credible alternative to systems such as SurveyMonkey. Review collected by and hosted on G2.com.

What problems is ResponseSuite solving and how is that benefiting you?

We've been putting together some pretty complex surveys and quizzes, plus a few forms for good measure. And as new features are being added I'm sure we will find additional uses for ResponseSuite. Review collected by and hosted on G2.com.

Jonathan T.

Co-Founder

Small-Business (50 or fewer emp.)

8/17/2021

"A survey tool with nice features that gets the job done easily"

4/5

What do you like best about ResponseSuite?

What I like best is how I can add conditional elements to the thank you pages based on what the user says in the survey.

Depending on what someone says or selects in the survey, I can show different images, text, or append different values via URL parameters. We use that to customize the user's experience and help us get some valuable data on them. For example, you can make a Facebook audience that looks for a particular URL parameter that you place in the URL depending on their answer to specific questions. Then, we can retarget them with specific messages. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

I wish the interface were cleaner and more modern in both the backend and the final survey. It feels more like Google Forms than Typeform. I really appreciate a beautiful product, and when it comes to ResponseSuite, it's more a utilitarian product for us. It gets the job done. It's a bit clunky, and I wish they'd come out with some new theming options, but we make do with what's there. Review collected by and hosted on G2.com.

Recommendations to others considering ResponseSuite:

I think people looking to get responsesuite should check it out, but also a few other survey/quiz products. Review collected by and hosted on G2.com.

What problems is ResponseSuite solving and how is that benefiting you?

We are gathering information from current customers and students as well as prospective customers using surveys and quizzes. It's been a good tool for testing ideas before we create products and efficiently gathering info from partners and customers to help us run our business.

Being able to make decisions with data like we're getting has helped our business grow. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/13/2022

"ResponseSuite has been a life save in creating surveys with its drag and drop survey builder"

3.5/5

What do you like best about ResponseSuite?

Drag and drop survey builder, so many question and answer types, customizable on page messages Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

Chat support could be improved, Custom reports and analytics also needs some work Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

1/12/2022

"Simple tool for marketing surveys with good integrations"

4/5

What do you like best about ResponseSuite?

Very easy drag and drop editor to choose multiple question types. I also like the "human readable" URL link. This makes it easy to share and post the survey to multiple channels. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

End user forms for completing surveys are pretty vanilla and it isn't great on mobile. UI for using the tool is pretty old fashioned. It could use a UX refresh. Review collected by and hosted on G2.com.

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

1/13/2022

"An exceptional software for marketing and improving customers experiences over the years"

3.5/5

What do you like best about ResponseSuite?

Flexible and easy-to-use editor functions and features increase the chances of tailoring questions to attract better responses and data needed for surveys in the organization's decision-making. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

Well, I would appreciate it if the theme and interface were more innovative with captivating graphics to engage the user experience. I equally look forward to seamless navigation for end-users. Review collected by and hosted on G2.com.

Elchin G.

Business Analyst

Small-Business (50 or fewer emp.)

9/11/2021

"Sales improvements"

3.5/5

What do you like best about ResponseSuite?

The best thing is about the survey system. You can easily create a survey in order to get feedback from customers and improve it within different quarters of the company. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

The fee is a bit high if we compare it with SurveyMonkey and considering the fact that it has not a lot of features. Especially the XYZ is missing. Review collected by and hosted on G2.com.

Jacqueline C.

HR Manager

Small-Business (50 or fewer emp.)

Originally submitted 8/24/2021

"Good survey tool for everyone"

5/5

What do you like best about ResponseSuite?

It is definitely great to customize the users experience and to craft surveys for customers to use. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

It isn't very modern looking, but it gets the job done Review collected by and hosted on G2.com.

Recommendations to others considering ResponseSuite:

I say go for it if you want something a step above Google Forms, it isn't bad Review collected by and hosted on G2.com.

What problems is ResponseSuite solving and how is that benefiting you?

We try to survey prospective customers, as well as exiting customers, and even occasionally just our staff for things. Responsesuite makes it easy to do. Review collected by and hosted on G2.com.

Zeeshan A.

Assistant Manager HR & Admin

Small-Business (50 or fewer emp.)

11/22/2021

"Incredible software to make your own survey"

4.5/5

What do you like best about ResponseSuite?

The marketing superpower tool is incredible. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

The software does not allow reports in PDF. They only have three options available. Review collected by and hosted on G2.com.

Abhishek C.

DevOps Engineer

Enterprise (> 1000 emp.)

7/12/2021

"Best Survey Management"

4.5/5

What do you like best about ResponseSuite?

Survey generating function is easy and we can conduct many types of servers like for internal purpose and for customers too. Review collected by and hosted on G2.com.

What do you dislike about ResponseSuite?

It sometimes gets hanged then I have to recreate or refill the whole survey. that's the most significant disadvantage of it. Review collected by and hosted on G2.com.