---
title: Requests by Shawork Reviews
meta_title: 'Requests by Shawork Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Requests by Shawork works for a business like yours.
date_modified: '2026-08-25'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Requests by Shawork Reviews
**Vendor:** Shawork  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Requests by Shawork
Gain control, security, and efficiency with Requests by Shawork, the essential business app to govern the creation of your Microsoft Teams workspaces. The default free-for-all creation of Microsoft Teams can quickly lead to an overload of inactive, redundant, or non-compliant spaces. Requests by Shawork solves this problem by introducing an approval-based provisioning process designed for organizations across all industries. Who is this solution for? - IT Administrators: Ensure governance and prevent Microsoft Teams sprawl. - Managers and Project Leaders: Quickly validate the relevance of creating a new workspace. - Employees: Submit clear requests and track progress without leaving the Microsoft Teams interface. Key features: - Intuitive request form: A dedicated tab allowing users to request a new team in just a few clicks. - Team name uniqueness check: The request form verifies that the desired name is available. - Automated approval workflow: Requests are automatically routed to the right approvers. - Rich real-time notifications: Users and approvers are notified directly in the Microsoft Teams activity feed. - Automated creation: Once the request is approved, the team is provisioned automatically with no manual IT action required.






- [View Requests by Shawork pricing details and edition comparison](https://www.g2.com/products/requests-by-shawork/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+03%3A05%3A30+-0500&secure%5Bsession_id%5D=1a8c38c8-93e1-41e0-9d0f-1765609c81c0&secure%5Btoken%5D=d61f441b93952efa983fee0797cccc65e3bc3d559a9cf8b23502ddc9ae426f69&format=llm_user)

## Requests by Shawork Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Requests by Shawork Alternatives
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