Regus Reviews & Provider Details

I needed a Google compliant office. The person I talked to assured me that it was Google compliant so I signed up. An hour later I was advised that it was not Google compliant and I called them back to cancel. Was led on a journey through many different people who said some other department could take care of it, until eventually, 2 days later I was told it could not be cancelled because I signed agreement, but I could be upgraded to a Google compliant office. This really soured me on them but they have kept on harassing me for this $56 a month office like their lives depend on it, and they keep bringing up the signed agreement, but never respond when I tell them for the millionth time that I signed having been given the wrong information by the agent. They had a chance to keep me in another office, but their pettiness turned me and my whole country-wide company off to using them ever again. Dont ever trust their word. They are the most petty company I have ever run across. Review collected by and hosted on G2.com.

Nothing. They have not one person who understands business Review collected by and hosted on G2.com.

UPDATE July 28 2021

Still have not received my retainer. I was emailed that it was processed - by what seems to be a generic name and email which I cannot respond. I was also told I would have an update by Monday at the latest, yet it is now Wednesday - I stopped being a member in April 3 months later, I have realized that Regus just steals your money, and when you ask about it they say they are looking into it and then they vanish... they are crooks and thieves, stay away at all costs.

UPDATE JULY 22 2021— still liars and thieves. Still ZERO STARS Worst company ever do not do business with them

I received an email and obviously a follow up to this post- the email stated the retainer was initiated on JULY 8th 2021. And it should be in my account “tomorrow if not by today” supposedly it takes 7 business days for funds to be reflected in account. It’s now 11 days since they claimed to have sent the retainer back. And NOTHING it’s just lie after lie after lie I can’t even respond to their emails directly so I am forced to go through the same steps over and over again. I REPEAT, DO NOT USE REGUS THEY WILL STEAL FROM YOU. THEY ARE DISHONEST PEOPLE

They claim requesting and receiving your retainer is easy but it is a lie. I have requested my retainer twice now. - May14 2021 - first time after I finally called they said something was wrong with my routing number — ok corrected June 20 2021 Still nothing. Finally after countless emails I am told it will be processed with the June 30th 2021 batch of payments. TODAY IS July 17th and I don’t even have an update and to top it off they have gone dark. None of my emails have been answered. I can’t get through the phone, the manager at the office I used can’t/doesn’t help.

So now I’m out a few thousand for absolutely no reason. There are better option. Keep looking and move on from this garbage company full of crooks. Unless you love getting your money stolen and lied to your face. 3 months have passed. — their website states up to 30 days until you get it back.

TRASH COMPANY Review collected by and hosted on G2.com.

NOTHING THEY ARE GARBAGE - The location you sign up with can't even help you. they are a TRASH Company Review collected by and hosted on G2.com.

Nothing at all, The service was horrible. The staff was unprofessional. Review collected by and hosted on G2.com.

Everything. I attempted to cancel my agreement after 3 days because the service was horrible. I spoke with the site manager (actually 3 managers in 45 days) and each one pretended to help and did nothing. Review collected by and hosted on G2.com.

Clean environment. Front desk was kind to me. Review collected by and hosted on G2.com.

Regus has consistent unethical billing practices. I rented an office at Regus thinking that I would be billed the same amount each month. However, they made sure to bill me for some random things under weird terminologies. Not only that, but after leaving their premises, yet I found an invoice in my inbox. They claim that it is a pending balance because the credit card did not go through at some point in the past. However, they were able to charge me for the monthly fee, and not once the unpaid balance was mentioned. It's really scary what they do and worst of all, they keep getting away with it. I felt that I had no control over what they were doing. Also, the only way of contacting them was via the online account after filling out the form under the help button. Their billing and business practices are unethical. They are cold, distant, and shady in all their dealings. HAD I KNOWN THIS BEFORE OR READ THESE REVIEWS, I WOULD HAVE NEVER ENGAGED THEM. Review collected by and hosted on G2.com.

We got an office in a Regus in Riverside and were blindsided by extra fees that are in fine print under "House Rules". They charge a 'restoration fee' no matter how clean or short of a time you've stayed there. I wouldn't recommend this place. Review collected by and hosted on G2.com.

If I had to say what I liked best, it would be how easy it was to get a space here - but then again, wouldn't it be if the sales reps deceived you? Review collected by and hosted on G2.com.

Absolutely nothing!!! The location of the building was the only positive. Review collected by and hosted on G2.com.

Shady billing practices. Strong tendency to ignore emails especially when you email to terminate the services with them. Review collected by and hosted on G2.com.

I had office reservations for the month of April and they gave the space to someone else. Buyer beware: If you have a reserved space, it won't matter. They will sell your space to someone else if it's more convenient for them. They enforce the areas of the contract that help them, but will overlook the areas of the contract that will assist the consumer. They will never refund, even if they are in the wrong. Review collected by and hosted on G2.com.

The office space is nice. I liked the window. Review collected by and hosted on G2.com.

This company does not know how to treat its customers! They are the most dishonest organization I have ever come across. They gave me incorrect information regarding my billing, and instead of owning the error they made, I was charged for something I did not want and did not agree to. I will never do business with this company in the future and would not recommend them to anyone. Review collected by and hosted on G2.com.

There is nothing I like about this company. They are awful! Review collected by and hosted on G2.com.

Great Staff, Ease of use for business areas, cleanliness and great locations Review collected by and hosted on G2.com.

I have no dislikes. Always a pleasure doing business with Thalia. Review collected by and hosted on G2.com.

Serviced office Review collected by and hosted on G2.com.

At the beginning it was ok, but then the services got reduced without reducing the fee Review collected by and hosted on G2.com.