Introducing G2.ai, the future of software buying.Try now
Product Avatar Image
G2 recognized Regula
Regula

By Regula Forensics

4.9 out of 5 stars
4 star
0%
3 star
0%
2 star
0%
1 star
0%

How would you rate your experience with Regula?

Regula Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Regula's comprehensive documentation, enhancing integration ease and providing invaluable support for developers. (9 mentions)
Users commend Regula for its exceptional support and seamless integration with various mobile and web platforms. (9 mentions)
Users value Regula's reliability in identity verification, enhancing security and maintaining consistent performance over time. (7 mentions)
Users value Regula's outstanding document OCR and reliable support, enhancing their identity verification processes significantly. (6 mentions)
Users praise the smooth integration of Regula's SDKs and APIs, ensuring effective deployments across multiple platforms. (6 mentions)
Users appreciate the exceptional flexibility of Regula solutions, enabling seamless customization and deployment across various environments. (4 mentions)
Users find that the complexity of Regula can be challenging, although default settings serve as a useful starting point. (1 mentions)
Users find that the ID scanning can be inconsistent, often requiring multiple attempts for accuracy. (1 mentions)
Users feel that the Optical Character Recognition functionality in Regula needs significant improvements for better performance. (1 mentions)
Users note that the documentation could be more detailed, particularly for edge cases, affecting usability slightly. (1 mentions)
Users have experienced memory leak issues that required assistance to resolve, impacting usability initially. (1 mentions)

Top Pros or Advantages of Regula

1. Documentation
Users value Regula's comprehensive documentation, enhancing integration ease and providing invaluable support for developers.
See 9 mentions

See Related User Reviews

Dmytro D.
DD

Dmytro D.

Small-Business (50 or fewer emp.)

5.0/5

"We're a systems integrator and have been implementing Regula's IDV solution for our clients."

What do you like about Regula?

SDKs and APIs are straightforward to work with, which makes integration smooth for our clients. Also, their dev team is quick to respond and actually

Verified User
E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Best mobile solution for identity document validation"

What do you like about Regula?

The Regula DocReader mobile SDK is very fast with the recognition of identity documents and the OCR is extremely reliable and accurate. The NFC readin

2. Technology Solutions
Users commend Regula for its exceptional support and seamless integration with various mobile and web platforms.
See 9 mentions

See Related User Reviews

FA

Fernando A.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable document verification for conversational flows"

What do you like about Regula?

We’ve been using Regula for over two years as part of our identity verification product that includes facial biometrics — all within a fully conversat

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent ID Doc Reader SDK"

What do you like about Regula?

Always helpful and supportive since we switched from a competitor solution a few years ago. Integrates with all the main mobile dev tools as well as

3. Reliability
Users value Regula's reliability in identity verification, enhancing security and maintaining consistent performance over time.
See 7 mentions

See Related User Reviews

FA

Fernando A.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable document verification for conversational flows"

What do you like about Regula?

We’ve been using Regula for over two years as part of our identity verification product that includes facial biometrics — all within a fully conversat

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Trusted One-Stop Partner for Forensic and Identity Document Solutions Needs"

What do you like about Regula?

We have had the privilege of working with Regula for over a decade. From the very beginning, our relationship with Arif, Valerie, and the rest of the

4. Features
Users value Regula's outstanding document OCR and reliable support, enhancing their identity verification processes significantly.
See 6 mentions

See Related User Reviews

FA

Fernando A.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable document verification for conversational flows"

What do you like about Regula?

We’ve been using Regula for over two years as part of our identity verification product that includes facial biometrics — all within a fully conversat

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Trusted One-Stop Partner for Forensic and Identity Document Solutions Needs"

What do you like about Regula?

We have had the privilege of working with Regula for over a decade. From the very beginning, our relationship with Arif, Valerie, and the rest of the

5. Integrations
Users praise the smooth integration of Regula's SDKs and APIs, ensuring effective deployments across multiple platforms.
See 6 mentions

See Related User Reviews

Verified User
I

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Excellent solution and best support experience"

What do you like about Regula?

Amazing OCR and authentication solution with an extensive coverage of identity documents globally. I have recommended for multiple use cases for sever

Dmytro D.
DD

Dmytro D.

Small-Business (50 or fewer emp.)

5.0/5

"We're a systems integrator and have been implementing Regula's IDV solution for our clients."

What do you like about Regula?

SDKs and APIs are straightforward to work with, which makes integration smooth for our clients. Also, their dev team is quick to respond and actually

6. Flexibility
Users appreciate the exceptional flexibility of Regula solutions, enabling seamless customization and deployment across various environments.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent ID Doc Reader SDK"

What do you like about Regula?

Always helpful and supportive since we switched from a competitor solution a few years ago. Integrates with all the main mobile dev tools as well as

Verified User
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Reliable Document Scanning Software"

What do you like about Regula?

Regula solutions provide great value with several key advantages, including an extensive document database and flexibility to run processing on-premi

Top Cons or Disadvantages of Regula

1. Complexity
Users find that the complexity of Regula can be challenging, although default settings serve as a useful starting point.
See 1 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Best mobile solution for identity document validation"

What do you dislike about Regula?

Maybe that the flexibility comes with some complexity, however the default settings are always a good starting point.

2. ID Verification
Users find that the ID scanning can be inconsistent, often requiring multiple attempts for accuracy.
See 1 mentions

See Related User Reviews

Lilit B.
LB

Lilit B.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable partner and solid identity verification solution"

What do you dislike about Regula?

If there’s one area for improvement, it would be to make ID scanning easier and more consistent, as in some cases it takes a few tries depending on li

3. OCR Issues
Users feel that the Optical Character Recognition functionality in Regula needs significant improvements for better performance.
See 1 mentions

See Related User Reviews

NG

Natalia G.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable!"

What do you dislike about Regula?

Optical Character Recognition could improve

4. Poor Documentation
Users note that the documentation could be more detailed, particularly for edge cases, affecting usability slightly.
See 1 mentions

See Related User Reviews

Dmytro D.
DD

Dmytro D.

Small-Business (50 or fewer emp.)

5.0/5

"We're a systems integrator and have been implementing Regula's IDV solution for our clients."

What do you dislike about Regula?

Honestly, not much to complain about. Sometimes documentation could be more detailed for edge cases, but it's a minor thing

5. System Errors
Users have experienced memory leak issues that required assistance to resolve, impacting usability initially.
See 1 mentions

See Related User Reviews

Giuseppe S.
GS

Giuseppe S.

Enterprise (> 1000 emp.)

5.0/5

"Regula Exceeds Expectations!"

What do you dislike about Regula?

At first we have had memory leaks issues. Solved thanks to the assistance.

Regula Reviews (29)

Reviews

Regula Reviews (29)

4.9
29 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Bryan T.
BT
Founder and CEO Geo Pro Teq (OK2PLAY?)
Small-Business (50 or fewer emp.)
"Great product changing our ID verification business"
What do you like best about Regula?

Regula has streamlined our user onboarding process. It is fast, reliable, and well-documented, allowing rapid implementation without direct support. The team also made tailored adjustments that delivered measurable improvements. We were confident enough to recommend it to another potential client, and it has fully lived up to its reputation — dependable, professional, and impactful.

As a technical provider being asked as a reference on was their support helpful – Being able to answer I cannot answer that as I have never been required to use them is a clear indication of their technology and solution with us growing our signoff ability by 300% in the last 3 months. Review collected by and hosted on G2.com.

What do you dislike about Regula?

No significant drawbacks to date. Integration was seamless, and the system has remained stable and effective. A built-in analytics dashboard would be a welcome addition in the future to really understand usage and flow, an alert functionality on usage to allow simple everyday action with their teams. Review collected by and hosted on G2.com.

Dmytro D.
DD
42flow.tech
Small-Business (50 or fewer emp.)
"We're a systems integrator and have been implementing Regula's IDV solution for our clients."
What do you like best about Regula?

SDKs and APIs are straightforward to work with, which makes integration smooth for our clients. Also, their dev team is quick to respond and actually listens to feedback when we need product improvements. Review collected by and hosted on G2.com.

What do you dislike about Regula?

Honestly, not much to complain about. Sometimes documentation could be more detailed for edge cases, but it's a minor thing Review collected by and hosted on G2.com.

Lilit B.
LB
Head of Product management unit
Mid-Market (51-1000 emp.)
"Reliable partner and solid identity verification solution"
What do you like best about Regula?

We use Regula for document and face scanning in our mobile user onboarding process, and it’s been a great experience overall. The solution works very well — reliable, fast, and easy to integrate. Implementation was smooth, thanks to clear documentation and responsive support.

The Regula team is an excellent partner: they’re responsible, always quick to reply, and genuinely focused on helping us solve any issues. The product fully meets our requirements and is simple to maintain once in production.

I’d definitely recommend Regula to any company looking for a dependable, developer-friendly identity verification solution backed by a professional and responsive team. Review collected by and hosted on G2.com.

What do you dislike about Regula?

If there’s one area for improvement, it would be to make ID scanning easier and more consistent, as in some cases it takes a few tries depending on lighting or document positioning.

Overall, Regula is a dependable and developer-friendly identity verification solution, backed by a professional and responsive team. We’re very satisfied and happy to recommend it. Review collected by and hosted on G2.com.

FA
Product Manager
Mid-Market (51-1000 emp.)
"Reliable document verification for conversational flows"
What do you like best about Regula?

We’ve been using Regula for over two years as part of our identity verification product that includes facial biometrics — all within a fully conversational experience. Document validation is a critical layer to ensure the consistency and security of the entire flow, and Regula has proven to be a solid and reliable solution. The WebSDK fits well with our needs, enabling OCR, security layer checks, and manipulation detection — all without requiring the user to leave the chat. On top of that, the team has been responsive and attentive; when we suggested new features like usage alerts in the dashboard, they welcomed the feedback with openness and clarity. Review collected by and hosted on G2.com.

What do you dislike about Regula?

Nothing major. With specialized solutions like this, there’s always room to evolve, but their support has always been fast, clear, and on point whenever we’ve needed it. Review collected by and hosted on G2.com.

David N.
DN
B2B Sales Meeting Strategist
Information Technology and Services
Small-Business (50 or fewer emp.)
"Quick to deploy"
What do you like best about Regula?

The setup process was quick, and deployment went smoothly. Communication with the team was both professional and fast. This solution has proven to be efficient, adding significant value to our product. We particularly value Regula's extensive document template database, which enables us to process almost any ID effortlessly. Review collected by and hosted on G2.com.

What do you dislike about Regula?

We are satisfied with the solution and look forward to continuing our collaboration with Regula. Review collected by and hosted on G2.com.

AZ
Country Manager
Mid-Market (51-1000 emp.)
"A Trusted Partner"
What do you like best about Regula?

Regula stands out as a highly dependable partner in the field of identity verification and document authentication. Their hardware and software solutions are consistently reliable, seamlessly integrating with complex environments — especially in banking and border security settings where accuracy and speed are critical. What we appreciate most is Regula’s deep domain expertise in forensic-level document checks, coupled with a commitment to continuous innovation. The support team is also highly responsive, and their proactive approach in tailoring solutions to meet regional regulatory and operational needs adds significant value Review collected by and hosted on G2.com.

What do you dislike about Regula?

There isn’t anything we would classify as a real dislike. In highly specialized solutions like those provided by Regula, occasional customization requests or integration nuances are expected, and their team has always been proactive in addressing them. If anything, we look forward to seeing even more user-centric features in future updates, as Regula continues to evolve alongside industry needs. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Small-Business (50 or fewer emp.)
"Reliable and intuitive solution with excellent support: Our experience with Regula Forensics"
What do you like best about Regula?

The quality of the Regula DocReader SDKs for iOS and Android is impressively stable and reliable, which is a decisive advantage for our technology company. The integration of the SDKs into our systems went smoothly, and their use is intuitive, especially thanks to the clearly structured and comprehensive documentation that significantly facilitates the development process. Particularly noteworthy is the team at Regula Forensics: they are extremely responsive, competent, and support us promptly and professionally with questions or adjustments. This combination of technical excellence, good documentation, and excellent support makes Regula a valuable partner for us. Review collected by and hosted on G2.com.

What do you dislike about Regula?

Currently, there is hardly anything to complain about. The solution meets our requirements to a high degree, and the support team has so far quickly resolved all challenges. Minor optimization requests, such as additional customization options in the SDK configuration, could further increase flexibility, but they are not a significant point of criticism. Review collected by and hosted on G2.com.

EM
Product Manager
Small-Business (50 or fewer emp.)
"SDK"
What do you like best about Regula?

Is a very friendly and adaptable SDK, easy to integrate, and very helpful with the Identity Verification Review collected by and hosted on G2.com.

What do you dislike about Regula?

I can´t describe it, to be honest, because it´s really easy to work with Review collected by and hosted on G2.com.

WH
Sales Account Manager
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Amazing and Supportive"
What do you like best about Regula?

Very professional team, Fast response and their product quality meets the highest standards, easy to use and to integrate with Review collected by and hosted on G2.com.

What do you dislike about Regula?

Don't have an office in the MENA region. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Trusted One-Stop Partner for Forensic and Identity Document Solutions Needs"
What do you like best about Regula?

We have had the privilege of working with Regula for over a decade. From the very beginning, our relationship with Arif, Valerie, and the rest of the team has felt less like a traditional customer-vendor dynamic and more like a true strategic partnership.

Over the years, we’ve collaborated on numerous joint solutions for the aviation industry, often sharing leads and creating opportunities together. Regula’s deep expertise in identity verification and document forensics has been a valuable asset in these efforts.

We greatly appreciate their transparency, responsiveness, and consistent focus on delivering reliable, effective solutions. We are always happy to see our friends from Regula at industry conferences and events. Review collected by and hosted on G2.com.

What do you dislike about Regula?

While Regula’s Face SDK is still maturing compared to their more established forensic tools, we’re confident it will evolve rapidly. Given their track record of innovation and technical excellence in the document forensics space, we believe it’s only a matter of time before this becomes a top-tier product as well. Review collected by and hosted on G2.com.

Product Avatar Image
Product Avatar Image