RealGreen by WorkWave Reviews & Product Details

Trusted by 9 out of 10 of the top lawn care franchises, RealGreen by WorkWave is the industry-leading platform designed specifically for lawn care. With over 40 years of expertise, it provides a complete, AI-driven, scalable solution that unifies office operations with field productivity for businesses ranging from emerging SMBs to global enterprises. The platform streamlines the entire service lifecycle, from intelligent routing and automated marketing to integrated fintech and real-time mobile communication, allowing owners to focus on growth rather than day-to-day administrative work.

Seller

WorkWave

Discussions

RealGreen by WorkWave Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by

Thomas Welch (Director of Digital Marketing at WorkWave)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

21 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 70 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

RealGreen by WorkWave Integrations

(1)

Integration information sourced from real user reviews.

RealGreen by WorkWave Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is RealGreen by WorkWave, and what problem is it built to solve?

RealGreen by WorkWave is software for field service and logistics businesses, including lawn care, intended to help improve operational efficiency and productivity. WorkWave describes its offering as covering route optimization, scheduling, dispatch, customer relationship management, and invoicing.

What languages does RealGreen by WorkWave support?

RealGreen by WorkWave supports 2 languages: English and Spanish.

What company sizes and industries is RealGreen by WorkWave the best fit for?

RealGreen by WorkWave is most represented among small businesses and mid-market companies, with positive users also concentrated in consumer and environmental services. That points to a stronger fit for lawn and field-service operations than for a narrowly defined company size.

What customer support options does RealGreen by WorkWave provide, and how do users find the overall support experience?

Support is available through phone, chat, and a knowledge base. The experience is mixed: users describe support staff as helpful and knowledgeable, but also report slow responses and inconsistent follow-through.

What features or capabilities could make RealGreen by WorkWave even more useful?

RealGreen by WorkWave could be more useful with clearer reporting and smoother day-to-day workflows, alongside a more capable field experience. Improvements users would value include:

More customizable reports and easier access to the information teams need.
Better mobile performance and expanded field capabilities, including offline work.
Fewer steps and a more intuitive process for routine tasks such as billing and service setup.

G2 reviews are authentic and verified.

Here's how.

Brianna L.

Small-Business (50 or fewer emp.)

1/8/2024

"Wonderful Conference!!"

5/5

What do you like best about RealGreen by WorkWave?

I love that there are many people and resources to help when I am having issues. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Sometimes the map filter is very slow when changing the schedule/routes. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your positive experience with RealGreen by WorkWave - we are honored to be a trusted partner to your business! -WorkWave

Bill H.

Chief Executive Officer

Small-Business (50 or fewer emp.)

8/23/2023

"Real Green Service Assistant"

3/5

What do you like best about RealGreen by WorkWave?

The RealGreen Service Assistant product is very good. We have been using it for 8 years and it continues to be improved, both the web version and the mobile version. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Since WORKWAVE acquired RealGreen, the customer experience has deteriorated significantly. It seems we are now treated as a NUMBER vs a business partner. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Hi and thank you for taking the time to share your experience with RealGreen by WorkWave! Your comments have been passed along to the team. We appreciate your feedback and are happy you are finding success with our products. -WorkWave

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

2/22/2024

"RealGreen"

4.5/5

What do you like best about RealGreen by WorkWave?

Easy to use program that is always being updated and improved. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Not always easy to find help on updated content Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your feedback on RealGreen by WorkWave. We have taken note of your comments and are thrilled to be a trusted partner to you and your business. - WorkWave

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

Originally submitted 8/22/2023

"Very Helpful Support Team"

5/5

What do you like best about RealGreen by WorkWave?

The tech support team is very helpful and usually are quick to answer. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

I do find it difficult sometimes finding answers on my own through the training part of the software. I try to search before calling for help. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Hello and thank you for sharing your feedback of RealGreen! Your comments have been passed along to the team. We appreciate you taking the time to leave us a review. -WorkWave

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

Originally submitted 8/22/2023

"Decent Customer Service Management Software"

4/5

What do you like best about RealGreen by WorkWave?

The support. If I need assistance, a simple phone call solves my issue. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Wait times for support at times can be long. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! We've taken note of your productive comments and passed them along to the team. -WorkWave

Jeff P.

Small-Business (50 or fewer emp.)

5/31/2023

"Change has been poor"

2/5

What do you like best about RealGreen by WorkWave?

It is online so I can access it from other computers. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The software since going online has some upside, the performance is much worse (glitches) and service is poor as I am now expected to do my own I T work when a problem occurs not of my doing! Not pleased that the price is going up almost 10% for poor service. Review collected by and hosted on G2.com.

Response from Brittany Boyle of RealGreen by WorkWave

edit

Hi Jeff - Thank you for sharing your feedback with us, as it always helps us better understand our customers' challenges. We have passed it along to our product and support teams to look into.

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

1/8/2024

"Real green software is a vital tool for our business"

5/5

What do you like best about RealGreen by WorkWave?

There are many different ways realgreen and help your business. There are many different functions we use to streamline our company's work through realgreen Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

There isn't much I dislike, the only thing I could even slightly complain about it customer service when something isn't working correctly Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave

Verified User in Consulting

Small-Business (50 or fewer emp.)

11/21/2023

"User Friendly"

4/5

What do you like best about RealGreen by WorkWave?

User friendly and helps to keep accounts organized and uniform Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

If you need assistance, call tech support. Starting a chat/submitting a ticket can take days to resolve an issue Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for your positive and constructive feedback! Customer satisfaction is a top priority and we have made note of all your comments. We are so happy you are finding success with our product. -WorkWave

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

8/29/2023

"RealGreen review"

3/5

What do you like best about RealGreen by WorkWave?

RealGreen routing is the best tool I have used in the industry thus far. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The invoice is the absolute worst, from step one through printing Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your thoughts on RealGreen. We appreciate all comments and suggestions and have passed along your comments regarding invoicing to our team. -WorkWave

Sidne G.

Small-Business (50 or fewer emp.)

7/12/2023

"Thanks, RealGreen!"

3.5/5

What do you like best about RealGreen by WorkWave?

My favorite part about RealGreen is that we have an organized place to house customer information and Gregg Woodbury - truly. He's extremely helpful! Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

CAW - it's terrible customer experience and desperately needs a revamp. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave