RealGreen by WorkWave Reviews & Product Details

I like how easy it is to navigate and use Review collected by and hosted on G2.com.

I dislike how slow/much is crashes on mobile devices Review collected by and hosted on G2.com.

I have already learned some really interesting points of the technology that I have not known since I began using this software almost 9 years. Learning about the quick add feature for programs on leads that we have sold but not activated a program will greatly reduce our time entering in contracts so that is exciting. Also learning about the post service photo feature will help reduce callbacks and calls in general from customers saying we did not do a certain house if we have a photo show track marks on the lawn. Very easy to implement the software for people who have hardly used it to people with years of experience. Review collected by and hosted on G2.com.

Some of the information seems very basic as I have been using this system across SA4 and SA5. Would rather have some speakers go into more depth about certain areas of the general aspects rather than a 1 hour church of time. Customer support is not always the best at answering questions or have very slow response time. Not as easy to integrate for absorbing customer salesman from another company via acquisition especially if they have not been frequent users of the software. Review collected by and hosted on G2.com.

Routing and scheduling I use daily and they make it pretty easy to use. Review collected by and hosted on G2.com.

When we have questions and it takes many days to get an answer. Review collected by and hosted on G2.com.

Ease of use, once you get to learn the system. Everything is only a few clicks away. Their are plenty of different features to help customize your business to the way you want to do things! Review collected by and hosted on G2.com.

It can be a bit to learn when you're new, in that aspect it can seem intimidating. The customer support team is superb and can help with any questions though. Review collected by and hosted on G2.com.

It's a very powerful and comprehensive software that ties together our entire work flow from lead generation to billing and everything in-between. Review collected by and hosted on G2.com.

It's an extremely powerful software which makes the learning curve steep. Sometimes, tech support can't provide me with an answer or solution to the question I have but I'm able to figure the answer out once I've become more experienced as a user. Review collected by and hosted on G2.com.

The platform is easy to use as well as to train new people on. It works the best for app based services. Has a mobile platform that is great as well as integrates right with the program. Has a tool for online measurement that is super easy to use. Review collected by and hosted on G2.com.

Some full service options we have are a little trickier to use the system with, however they do still work. Review collected by and hosted on G2.com.

We transitioned from another well known CRM software years ago and initially the transition was very hard/cumbersome to use. My account specialist worked with me to solve my issues and since doing so cannot imagine going back to another CRM software. Scheduling work, completing the work and billing clients is incredibly easy. Review collected by and hosted on G2.com.

Biggest dislike of RealGreen is the cost and mobile app. After marking a project complete, it takes far too long to update. Review collected by and hosted on G2.com.

Realgreen has helped with customer communication, upsells and overall business efficiency. Review collected by and hosted on G2.com.

There are more and more expenses incurred from using the program, above what I would think are normal increases. Even prepay letter help is a paid service now if you need tech support. Review collected by and hosted on G2.com.

There are so many different systems that are integrated with RealGreen by WorkWave which makes it easy and convenient to find everything in one place. Review collected by and hosted on G2.com.

Getting reports that are customizable or have the information specifically that you would like is a challenge Review collected by and hosted on G2.com.

I have been a Real Green user for 15+ years. SA5 is great! The training videos and learning center are very beneficial. Tech support has improved over the past few years. I like having the option to get a call or e-mail to resolve my issue. I like being able to send agreements directly from SA5 for customer signatures. Much more efficient than the way we were sending them previously. Review collected by and hosted on G2.com.

Reports in SA5 are difficult to navigate. Please find a way to take front-view pics of the houses in Measure Assistant. I also would like to be able to text agreements and payment links to my customers. Quick fit scheduling takes a long time to load the map and can be frustrating when you are on the phone with a customer trying to schedule a service for them. Review collected by and hosted on G2.com.