--- title: RealGreen by WorkWave Reviews meta_title: 'RealGreen by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 69 reviews by the users' company size, role or industry to find out how RealGreen by WorkWave works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 69 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # RealGreen by WorkWave Reviews **Vendor:** WorkWave **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 69 ## About RealGreen by WorkWave Trusted by 9 out of 10 of the top lawn care franchises, RealGreen by WorkWave is the industry-leading platform designed specifically for lawn care. With over 40 years of expertise, it provides a complete, AI-driven, scalable solution that unifies office operations with field productivity for businesses ranging from emerging SMBs to global enterprises. The platform streamlines the entire service lifecycle, from intelligent routing and automated marketing to integrated fintech and real-time mobile communication, allowing owners to focus on growth rather than day-to-day administrative work. ## RealGreen by WorkWave Pros & Cons **What users like:** - Users find **RealGreen's ease of use** enhances their experience, tailored specifically for the green industry. (2 reviews) - Users appreciate the **navigation ease** of RealGreen by WorkWave, finding it intuitive and tailored for the green industry. (2 reviews) - Users find that RealGreen lacks **easy integration** and usability, leading to disappointment over its performance. (1 reviews) - Users find that RealGreen by WorkWave lacks **easy integration** with other software, complicating their workflow and usage. (1 reviews) - Users value the **in-depth reporting capabilities** of RealGreen, enhancing their data analysis and decision-making processes. (1 reviews) - Reporting Features (1 reviews) - User-Friendly (1 reviews) **What users dislike:** - Users express frustration over the **poor support** from RealGreen after WorkWave's acquisition, highlighting unhelpful and rude customer service. (2 reviews) - Users find RealGreen's service to be **costly** , recommending against choosing this product due to high expenses. (1 reviews) - Users express frustration with the **steep learning curve** of RealGreen, finding it costly and confusing after WorkWave's acquisition. (1 reviews) - Users are frustrated by the **slow performance and frequent crashes** of RealGreen on mobile devices. (1 reviews) - Users experience **slow and unreliable tracking** with RealGreen, impacting the efficiency of their operations. (1 reviews) - Technical Issues (1 reviews) ## RealGreen by WorkWave Reviews ### 1. Offers the services we need, work wave transition has been a challenge **Rating:** 4.5/5.0 stars **Reviewed by:** Janina W. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RealGreen by WorkWave?** I like the partnerships with different platforms like captivated and service bot. I have been utilizing texting services a lot more and SA5 makes it easy to send mass or individual text. I wish it would make an automatic call log for text messages sent and received in the client's account. Texting has been a game changer for sales. **What do you dislike about RealGreen by WorkWave?** The new work wave payment processing platform is difficult to navigate. That transition has been very smooth or easy to understand. The webinar about the new payment platform was not to helpful. Im finding it difficult to make sure transactions are going through now that everything is done from SA5. It has also been difficult to get good customer service on these issues. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Keeping up with the changing needs and forms of communication the clients want. For example texting and automated emails. Auto pay has helped keep our past due payments down as well. **Official Response from Elena Havard:** > Hi Janina - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your comments to the team and appreciate you taking the time to leave them. Thank you! -WorkWave ### 2. Real Green Review **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RealGreen by WorkWave?** I have been using Real Green for 20 years. I started as a lawn technician, then Production Manager, then Marketing Director, then I started a fertilizing company and have owned it for 8 years now. I like how they still have a competitive edge on all their competitors. I still think they are the best software for a lawn fertilizing company. I have done demos with all Real Green competitors and they still have the most options. **What do you dislike about RealGreen by WorkWave?** I dislike how Real Green has been getting worse over the last 5 years. They keep bringing out new products that don't work 100% right, which is really frustrating. I like the concepts of the new products, but if they don't work correctly it creates many more problems. I feel like they are growing too fast and need to focus more on customer service. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** The last couple problems/glitches we have submitted have not been resolved. I like the idea of the new Work Wave payment processing but the rollout was horrible. As soon as the transition happened, there were a lot of credit card charge issues we had to deal with, costing our companies lots of frustration. We can't even login without going incognito. **Official Response from Elena Havard:** > Hi Andrew - Thank you so much for your review. We strive to make WorkWave the best partner for your business and we have passed along your comments to the team who are looking closely into the points you have made. We appreciate you taking the time to comment. Thank you! -WorkWave ### 3. Works well for our needs! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin G. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about RealGreen by WorkWave?** That is super easy to train new employees on. **What do you dislike about RealGreen by WorkWave?** That the snow plow with tablets piece still needs some work. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** They keep everyone on schedule and the accounts up to date. **Official Response from Elena Havard:** > Hello and thank you for sharing your feedback of RealGreen! Your comments have been passed along to the team. We appreciate you taking the time to leave us a review. -WorkWave ### 4. real green review **Rating:** 5.0/5.0 stars **Reviewed by:** Rich M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about RealGreen by WorkWave?** easy to quickly find customer information **What do you dislike about RealGreen by WorkWave?** going through the process of setting up different services for one acct **What problems is RealGreen by WorkWave solving and how is that benefiting you?** stores previous information **Official Response from Elena Havard:** > Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave ### 5. sales manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about RealGreen by WorkWave?** i like the way i can get customer info quickly **What do you dislike about RealGreen by WorkWave?** its hard to find the task bar now that it has been moved **What problems is RealGreen by WorkWave solving and how is that benefiting you?** n/a **Official Response from Elena Havard:** > Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave ### 6. Operations Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Chris K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about RealGreen by WorkWave?** We love using Mobile Live and routing assistant. Our technicians wouldn't know how to operate without it. **What do you dislike about RealGreen by WorkWave?** Customer service has a major issue in following up w/ you. We've found that sometimes it's easier to post in a FB group, than it is to get a timely response from them. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Help us out w/ data scrubs and our marketing. We do a lot of measurement assistant in house and it has run smoothly. **Official Response from Elena Havard:** > Hi Chris - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your customer service comments to the team. Thank you again for taking the time to leave a review! -WorkWave ### 7. Real Green is an outstanding solution for the green industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard D. | Director of Business Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about RealGreen by WorkWave?** The user interface for front line associates give them the ability to help customers, facilitate payments, appointments, and support the business with ease. Customers are able to self-service as well through the CAW. Communication with your customers is facilitated through email, letters, and text all a push of the button. **What do you dislike about RealGreen by WorkWave?** Reporting is a pain point that is being addressed through development. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Routing of production, CRM, Payments, Sales, Leads, it handles all of it. ### 8. The most valuable asset any lawncare company can buy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about RealGreen by WorkWave?** Streamlines multiple different branches of a company and is so easy to learn anybody can use it **What do you dislike about RealGreen by WorkWave?** I dont really have any dislikes with realgreen **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Route management **Official Response from Elena Havard:** > Thank you so much for sharing your review of Real Green! Your comments are valuable to the company. - WorkWave ### 9. The software can be great. The issue is are a lot of bugs and this can be very frustrating. **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan S. | Business Owner,, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about RealGreen by WorkWave?** Personally like automation the best. We have gone paperless and the communication we can make to our clients seems is easy. **What do you dislike about RealGreen by WorkWave?** There are a lot of bugs. Things dont work the way they are supposed to. I was running reports and noticed the numbers were wrong and had to submit a ticket. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Quicker customer service helps me keeps my business up and running. **Official Response from Elena Havard:** > Hi Ryan - Thank you so much for your review. We've taken note of your positive experiences and suggestions for improvement and have passed then along to the team. Thank you again for taking the time to leave a review. -WorkWave ### 10. Impressive And Necessary **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RealGreen by WorkWave?** I Love the work flow of real green. It helps me manage and operate my business the best possible way. I don't miss revenue opportunities because it's all built in the software. **What do you dislike about RealGreen by WorkWave?** There isn't really much I dislike. The only issue I've had is that it is sometimes really slow. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Keeping my clients organized and more revenue opportunities. **Official Response from Elena Havard:** > Hi Jonathan - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your comments to the team and appreciate you taking the time to leave them. Thank you! -WorkWave ### 11. Real Green supports our business **Rating:** 4.5/5.0 stars **Reviewed by:** Becca P. | Vice President of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about RealGreen by WorkWave?** The Professional Services team is top-notch and so helpful in our day-to-day activities. They provide support and guidance when we need it. **What do you dislike about RealGreen by WorkWave?** The difficulty to API in or out of the system. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Automatically emailing customers based on behavior. For example, cancel-save emails going out automatically through AMA saves a person having to send the messages. **Official Response from Elena Havard:** > Hi Becca - Thank you for your great review and we are so happy you're finding success with our products. We've taken note of your comments and are constantly working to make Real Green the best for your business. -WorkWave ### 12. Must Have! **Rating:** 4.0/5.0 stars **Reviewed by:** Bob B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RealGreen by WorkWave?** I love the ease of scheduling and routing for efficiency purposes! **What do you dislike about RealGreen by WorkWave?** Tech support! It can take days for them to get back to you! It used to be a strength and now a weakness! **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Options for payments. Love the option for customers to auto-pay or using installments. **Official Response from Elena Havard:** > Hi Bob - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your comments to the team and appreciate you taking the time to leave them. Thank you! -WorkWave ### 13. Real Green -- A Tool for Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Brad R. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about RealGreen by WorkWave?** Ability to quickly measure & quote our fertilizer program to a prospect in minutes. **What do you dislike about RealGreen by WorkWave?** Highly technical -- Takes awhile to learn -- but is worth it. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Real Green allows us to better manage customer relationships and grow our fertilizing customer base to just over 500 clients - up from 350 the year before. **Official Response from Shayla Spradley:** > Hi Brad - thank you for the review! We're glad you're finding value in our software. ### 14. Customer Account Management, HR Functions, Routing and More! **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina V. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about RealGreen by WorkWave?** As a professional in the lawn care industry, real green is our main software used to access customer account information, billing, program set up, routing, employee functions and more. Real Green offers many different tools and account settings. I have to say Real Green’s customer support is my favorite, anytime I have an issue within the software, or how to access something, a call with tech support happens within minutes. **What do you dislike about RealGreen by WorkWave?** From time to time, the software will crash and have to be restarted. They are random, and the software will show in the top left corner, “not responding”. But like any other software, these things just happen. **Recommendations to others considering RealGreen by WorkWave:** If you are seeking a software that is detailed yet easy to use, and has multiple functions such as routing services, billing, employee time clock and HR functions, customer information and products all in one, real green has it for you. Give it a trial run, learn about the software, there are so many ins and outs to Real Green. You won’t be disappointed! **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Quick and effective customer service and managing customers account. Ease of access and use is beneficial when handling a high volume of different customer service inquiries. I am able to see important customer information on one screen at the same time which helps me address customer concerns quicker. Not only am I able To handle customer accounts, but employee functions as well such as employee set up, time clock, live route tracking and more. I am able to do it all with this software. ### 15. A decent platform with a lot of potential **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about RealGreen by WorkWave?** I like that we can process payments securely and quickly **What do you dislike about RealGreen by WorkWave?** The whole thing is very complicated. Editing and saving and deleting don't seem to mean the same thing in different windows, so it's not very intuitive. **Recommendations to others considering RealGreen by WorkWave:** It's probably the best you're going to find for a service based industry, but be prepared for a steep learning curve. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** We use Real Green as a database for our local customers. It's been useful in setting up service for new customers and keeping track of payment history. It's much easier to set up customer services in this database, but also easier to accidentally delete a customer. ### 16. Great Program, Takes time to learn **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about RealGreen by WorkWave?** The program stores, organizes and makes all your clients/customers information easy to access and utilize. **What do you dislike about RealGreen by WorkWave?** It can be intimidating at first. There are a lot of moving parts that can be overwhelming. Take your time with training. **Recommendations to others considering RealGreen by WorkWave:** Great product, but take your time with learning and training. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Helps organize customers information. Can be used efficiently between sales, billing, and administrative. ### 17. Life Line for Production **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2018 **What do you like best about RealGreen by WorkWave?** Having all our production tracking and processing in one place is a huge time saver! This software can track everything from the beginning of an estimate request, all the way to completed services and cancellations of clients. Hands down the one of the best features is the ability to leave notes. Notes on each individual account for every time the client is communicated with, notes about services with particular needs, to notes about the client within the account all help ensure the best quality of service is being provided without being clunky, messy or hard to find. **What do you dislike about RealGreen by WorkWave?** The system needs to update their production time processing. Right now the software currently only allows for one time frame (in and out) to be entered, despite allowing for multiple people to work on the same job. The system should allow the ability to enter different in and out times for the same job under the separate employees working; that way the system could accurately calculate time spent at the job. As it is now I have to manually calculate the time spent at a job if multiple people work but aren't there at the exact same time. It wastes times and practically makes their auto calculation function obsolete. **Recommendations to others considering RealGreen by WorkWave:** It is well worth it but requires a lot of training and patience. The system can be intimidating as it has so much to offer but its worth it once the software is learned. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** We use this system for all of our client account as well as nearly all of our production processing. We do not use this software for snow removal production. The software cuts down on paper use, time spent "tracking" the massive quantity of information we have for customers and allows all facets of the company to work together. ### 18. LOVE SERVICE ASSISTANT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about RealGreen by WorkWave?** SERVICE ASSISTANT IS A SOFTWARE DESIGNED FOR THE SERVICE INDUSTRY SPECIFICALLY LAWN CARE COMPANIES. THIS IS WHAT I LIKE BEST. **What do you dislike about RealGreen by WorkWave?** THERE IS A LEARNING CURVE. AT THIS TIME IS'S NOT AS USER-FRIENDLY AS IT COULD BE. WE DONT HAVE TO WAIT MUCH LONGER FOR AM UPDATE. SERVICE ASSISTANT 4 WILL BE RELEASED EARLY 2018. WE ARE LOOKING FORWARD TO THIS NEW BROWSER-BASED PROGRAM. **Recommendations to others considering RealGreen by WorkWave:** DONT WAIT ANY LONGER. REAL GREEN WILL TAKE YOUR COMPANY TO THE NEXT LEVEL, YOU WILL NOT BE DISAPPOINTED. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** TOP LAWN HAS USED SERVICE ASSISTANT AND OTHER PRODUCTS REAL GREEN OFFERS FOR YEARS. SERVICES ASSISTANT HAS MADE SERVICING OUR CUSTOMERS SO MUCH EASIER. TRACKING WORK, ROUTING WORK, AND NO HANDWRITTEN NOTES ARE JUST A FEW BENEFITS. ### 19. RealGreen is very user friendly and is a great tool to keep information for client accounts. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about RealGreen by WorkWave?** I like that each account is so detailed and you can keep great notes about the conversations between employees and clients. **What do you dislike about RealGreen by WorkWave?** I dislike that it shuts down often. It seems to need more work to handle a lot of accounts. **What problems is RealGreen by WorkWave solving and how is that benefiting you?** Solving questions about services, billing information, and helping technicians to find out customer information. ## RealGreen by WorkWave Discussions - [What is Real Green used for?](https://www.g2.com/discussions/what-is-real-green-used-for) - [View RealGreen by WorkWave pricing details and edition comparison](https://www.g2.com/products/realgreen-by-workwave/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+21%3A52%3A04+-0500&secure%5Bsession_id%5D=aafe33f3-47e6-4f02-b364-aaf0295f025b&secure%5Btoken%5D=7442569da77fb8917d9ce512c3c75e9c204d4478502376feafc6b8b84a9671af&format=llm_user) ## RealGreen by WorkWave Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Landscape Design** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top RealGreen by WorkWave Alternatives - [PRO Landscape](https://www.g2.com/products/pro-landscape/reviews) - 3.3/5.0 (4 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (514 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (367 reviews)