I have worked with other training platforms and ReadyTech has by far the best customer service and onboarding process I've experienced. They go above and beyond to rectify any issues in a timely fashion. I have nothing but good things to say about my experience so far using the ReadyTech platform. Review collected by and hosted on G2.com.

They're currently transitioning from one app to another for classroom management within the training platform and this can cause confustion when not familiar with the prgoram. Review collected by and hosted on G2.com.

We use ReadyTech to provide training environments. As an instructor I am able to easliy manage student pods. Being in multiple locations makes it a flexible platform that provides great user experience. Review collected by and hosted on G2.com.

When started to use ReadyTech there were some teething issues with device connectivity, the customer support team were very helpful. Review collected by and hosted on G2.com.

Platform is easy to understand, all features are intuitive, training participants are given a system check link which ensures that all machines on which ready tech is intended to be used are compatible with Ready Tech.

Trainer can have control of virtual machines and help participants out with issues.

Trainer can view all participant's screen at the same time to understand whether participants are stuck anywhere or not. Review collected by and hosted on G2.com.

Some times participants are not able to log in to the session again if they are logged out by mistake. Review collected by and hosted on G2.com.

The ReadyTech platform is user-friendly virtual teaching (classroom and lab) environment. Additionally, the support provided by ReadyTech makes using the platform much easier. Review collected by and hosted on G2.com.

At the moment, there is no feature I dislike about the ReadyTech platform. Review collected by and hosted on G2.com.

The support team are always there with good global coverage and fast resolution rates if issues occur. All the features are easy to use and setup details come through in a timely manner. I tend to only use the system a few times per year but it's always a smooth process. Review collected by and hosted on G2.com.

I'd prefer to be able to see the classroom admin and the remote desktop views at the same time rather than having to switch views. Review collected by and hosted on G2.com.

Capability to view all the participants desktop environment in one single window. Review collected by and hosted on G2.com.

File transfers between instructors/helpers/participants have many ways to accomplish this so it can be a bit confusing, but we found a solution and we are able to move forward. Review collected by and hosted on G2.com.

ReadyTech provides tools for managing virtual images and curriculum through a web interface. It was quick to train my instructors to deliver our materials. We were able to convert our training classes from traditional in-person to virtual within 2 weeks. Customers have been able to access the environment even given their strict IT policies. The technical support team at ReadyTech has always been quick to answer questions. The ReadyTech team schedules a time to setup your virtual environment, then takes a snapshot. Updating or changing the image is relatively simple. The web-interface has a ton of options (but can be daunting at first) to create class-templates, events and email templates. You can create lots of instructors and manage partners to deliver your classes. The sales and support teams is quick to respond to questions and honest about the capabilities of the tool.

3 Year Update: We have expanded our use of ReadyTech Virtual Training. What we thought was just a COVID temporary solution has become a core component of our training offerings. ReadyTech has continued to update their technology, and the students that use the tool have all had positive comments. We are able to scale our classes easily. We continue to host multple classes each month. Whenever we have a technical support issue, we can immediately (I mean with 2-3 minutes) have a live agent available on chat to solve the problem. There hasn't been an issue that they couldn't fix for us. Can't say enough about their technical support staff, they are great and always quick to help. Review collected by and hosted on G2.com.

The event management interface is a little clunky, but once you get past the quirks, it is powerful. The cost is a tad higher than other solutions. The virtual classroom feature (still in beta) does have some stability issues around the audio and webcam. I would recommend using another platform for the audio and web-conference. The management tools for creating email templates is not ideal and formatting the HTML emails is not trivial. The learning curve for the management interface does make the simple tasks daunting, but can be done with training. Review collected by and hosted on G2.com.

The training environment provided to all students and the trainer allows demonstrating the all aspects of the training and practising for students later on. If problems occur, the support is quickly available and reliable.

A lot of trainings were cancelled this year, so my last experience is from almost nine months ago Review collected by and hosted on G2.com.

The new full blown training environment including web access is not handy and not flexible enough. Painpoint here is (was?) the poor quality of noise reduction: The quiet noise of the laptop fan - barely audible - disturbed the sound so much that students complained Review collected by and hosted on G2.com.

It is readyly available whenever I connect and the support team are very helpful in case of any issue Review collected by and hosted on G2.com.

Nothing to say everything is fine and experience is good Review collected by and hosted on G2.com.

Easy access to VMs, which can be used for training purposes. Quick and efficient customer support in case of any issues. Review collected by and hosted on G2.com.

Poor latency in case the VM is not allotted in the prefeered Data centre. Review collected by and hosted on G2.com.