RazorSync Reviews & Product Details

RazorSync Overview

What is RazorSync?

RazorSync is an incredibly powerful, simple business management software for your mobile phone, tablet and computer. RazorSync supports service professionals with all aspects of their daily work, such as: job tracking & scheduling, worker & customer management, estimating, quoting, mobile invoicing, processing payments, and so much more. RazorSync allows service professionals to schedule and track jobs, manage workers, update customer records estimate, quote, and process payments from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, shorten their billing cycles, cut operational costs, and improve customer satisfaction. RazorSync’s affordable software is the simplest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork. RazorSync is the #1 rated mobile service software on Google Play and on the iTunes App Store. RazorSync also received top honors at the 11th annual American Business Awards, recognized among 3,200 nominations for robust functionality, ongoing enhancements, optimal in-field use, exceptional customer service and support, and affordability for every size of company. About RazorSync, LLC RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that enable customer to increase productivity and profitability.

RazorSync Details
Website
Languages Supported
English
Product Description

RazorSync is a Field Service Management Software and Mobile App that schedule jobs, manage workers, update customer records, and process payments from job site or office, reduce wasted time, shorten the billing cycle, and update customer records.


Seller Details
Seller
RazorSync
Company Website
Year Founded
2010
HQ Location
Minneapolis, MN
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
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RazorSync Reviews

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Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that it covers everything from start to finish. You enter the customer, create the WO, Let the customer know digitally when on the way, invoice and estimate - everything, all in one place! You can pull a variety of reports and it will communicate with other software that you already use. We also love the scheduling feature and setup. You can see all your employees appointments for the day, which makes it clear who can go where! Review collected by and hosted on G2.com.

What do you dislike?

The only thing I think RazorSync could work on would be more customizations for invoice and estimate layouts. They only have the one template for each and you can't customize them. They aren't very aesthetically pleasing, so we end up sending them to our customers via another software we use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Research other software and you will quickly see that the price and functionality is hard to beat! They offer trials and will do a mock set up for you so you can test out the software before committing. They have support assistance in chat which makes it very easy to get answers when needed as well as a comprehensive help center. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to track when the technicians are on their way to the next appointment without them calling us to let us know. We love that we can set up our customers to receive an automatic text confirmation when the technician is en route, onsite, etc. It has also aided in us having everything we need to know about our customers in one place versus multiple apps and spreadsheets. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It has great record keeping, but that's the only thing I like best Review collected by and hosted on G2.com.

What do you dislike?

Do not work most the time and in extreme busy times it fails us alot. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not Recommend at all Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Does not solve many problems at all. Scheduling is good. Does not work well with other softwares. Record keeping is the only benefit I am seeing Review collected by and hosted on G2.com.

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SET UP OPERATOR
Mechanical or Industrial Engineering
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue. Review collected by and hosted on G2.com.

What do you dislike?

I learned very quickly that Quickbooks was not as integrated as I was led to believe. I had to do a lot of manual entries which was time consuming. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would suggest you go with Service Titan. Pay the extra to get what you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It never solved anything. I would advise to go with Service Titan. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It offers integrations with QuickBooks for payroll and billing. Maybe it wasn't set up well at my place of work. I did like that customer service was prompt and that they did have courses available for training purposes. Review collected by and hosted on G2.com.

What do you dislike?

Again, maybe it wasn't properly set up on my place of work, and I was never able to use it to its full capacity. To my personal experience, the integration never happened, I still had to bill and create payroll manually on my QuickBooks side. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you get two people trained by razorsync team and make sure the features you are looking for work properly the first time you use it. Otherwise it will be a pain in the butt. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The client that used Razorsync, was always on the road, and they would log in the hours and the jobs they did during the day, then I would create invoices out of those work orders, but I never got the actual integration running so it was a mess. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Dispatch, web based, Quickbooks integration, customer service Review collected by and hosted on G2.com.

What do you dislike?

Quickbooks integration not as functional as I hoped, reporting, auditing, KPI calculation, Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pay more and consider Service Titan and FieldEdge Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Dispatch with Quickbooks integration Review collected by and hosted on G2.com.

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