--- title: Rackspace Hosting Reviews meta_title: 'Rackspace Hosting Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Rackspace Hosting works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 17 scale: '5' date_modified: '2026-11-08' parent_category: name: Hosting url: https://www.g2.com/categories/hosting ---

Rackspace Hosting Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users criticize Rackspace Hosting for its poor customer support, experiencing long wait times and unresponsive ticketing systems. (2 mentions)
Users find Rackspace Hosting expensive for the poor service and long wait times for support responses. (1 mentions)
Users complain about the high cost of Rackspace Hosting, receiving poor support and frustrating service experiences. (1 mentions)
Users are frustrated with the high pricing for Rackspace Hosting, especially given the poor support responsiveness and quality. (1 mentions)
Users experience slow response times with Rackspace Hosting, facing delays in support and unhelpful communication. (1 mentions)

Top Cons or Disadvantages of Rackspace Hosting

1. Poor Customer Support
Users criticize Rackspace Hosting for its poor customer support, experiencing long wait times and unresponsive ticketing systems.
See 2 mentions

See Related User Reviews

Ken L.
KL

Ken L.

Mid-Market (51-1000 emp.)

0.5/5

"Run away .... the support is terrible ..."

What do you dislike about Rackspace Hosting?

Service is terrible. Tickets never get responded to, and any support call will take at least an hour. It's sort of like the worst of Go Daddy support

Mike G.
MG

Mike G.

Mid-Market (51-1000 emp.)

1.0/5

"Outdated and poor support"

What do you dislike about Rackspace Hosting?

Poor support, not a great product anymore.

2. Expensive
Users find Rackspace Hosting expensive for the poor service and long wait times for support responses.
See 1 mentions

See Related User Reviews

Ken L.
KL

Ken L.

Mid-Market (51-1000 emp.)

0.5/5

"Run away .... the support is terrible ..."

What do you dislike about Rackspace Hosting?

Service is terrible. Tickets never get responded to, and any support call will take at least an hour. It's sort of like the worst of Go Daddy support

3. High Cost
Users complain about the high cost of Rackspace Hosting, receiving poor support and frustrating service experiences.
See 1 mentions

See Related User Reviews

Ken L.
KL

Ken L.

Mid-Market (51-1000 emp.)

0.5/5

"Run away .... the support is terrible ..."

What do you dislike about Rackspace Hosting?

Service is terrible. Tickets never get responded to, and any support call will take at least an hour. It's sort of like the worst of Go Daddy support

4. High Pricing
Users are frustrated with the high pricing for Rackspace Hosting, especially given the poor support responsiveness and quality.
See 1 mentions

See Related User Reviews

Ken L.
KL

Ken L.

Mid-Market (51-1000 emp.)

0.5/5

"Run away .... the support is terrible ..."

What do you dislike about Rackspace Hosting?

Service is terrible. Tickets never get responded to, and any support call will take at least an hour. It's sort of like the worst of Go Daddy support

5. Slow Response
Users experience slow response times with Rackspace Hosting, facing delays in support and unhelpful communication.
See 1 mentions

See Related User Reviews

Ken L.
KL

Ken L.

Mid-Market (51-1000 emp.)

0.5/5

"Run away .... the support is terrible ..."

What do you dislike about Rackspace Hosting?

Service is terrible. Tickets never get responded to, and any support call will take at least an hour. It's sort of like the worst of Go Daddy support

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Rackspace Hosting Reviews (17)

Reviews

Rackspace Hosting Reviews (17)

4.1
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Ken L.
KL
Ken L.
Management Director
Mid-Market (51-1000 emp.)
"Run away .... the support is terrible ..."
0.5/5
What do you like best about Rackspace Hosting?

Not much... the service and support used to be great. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

Service is terrible. Tickets never get responded to, and any support call will take at least an hour. It's sort of like the worst of Go Daddy support at a premium price. The tech are hard to understand. Review collected by and hosted on G2.com.

Mike G.
MG
Mike G.
Head of Technology
Mid-Market (51-1000 emp.)
"Outdated and poor support"
1/5
What do you like best about Rackspace Hosting?

It was good for a long time, until they stopped improving and much better options came on the market. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

Poor support, not a great product anymore. Review collected by and hosted on G2.com.

Wolf H.
WH
Wolf H.
Founding Member
Computer & Network Security
Mid-Market (51-1000 emp.)
"I found their tier-2 support engineers to be very knowledgeable and helpful."
4/5
What do you like best about Rackspace Hosting?

Uptime. Simple support access. Friendly folks. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

hardware rental costs seemed elevated, 10 years ago when I was interacting with the company. Review collected by and hosted on G2.com.

NJ
Nick J.
Interior Designer
Design
Mid-Market (51-1000 emp.)
"Unbeatable pricing!! with reliable services"
5/5
What do you like best about Rackspace Hosting?

Their WordPress hosting gives high-quality services where we get a number of themes and plugins totally free of cost. They have the best server uptime to maintain our visibility to our audience. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

Very ease to use and cost-effective services with high-quality services. Their number of features and expert support make them affordable in the market. Review collected by and hosted on G2.com.

Anand S.
AS
Anand S.
IT Head
Consumer Services
Mid-Market (51-1000 emp.)
"Affordable hosting solution"
5/5
What do you like best about Rackspace Hosting?

Affordable hosting solution, easy to use, best support, with features to cater to all your needs Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

no drawback found yet, working smoothly as of now Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Great IaaS and VMware hoster"
4.5/5
What do you like best about Rackspace Hosting?

They give the utmost flexibility and configurability in VM design. It is very easy to use and very easy to implement with top notch support. I use it for most of my workloads Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

Rackspace is really good at VMware hosting but has been slow to adopt the cloud native model making it limited in use. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"The best email hosting out there!"
5/5
What do you like best about Rackspace Hosting?

Very reliable, stable, good support, never down. Good user interface. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

While there is little to dislike, I would say that a little more features in email hosting panel would be nice. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Rackspace is great!"
5/5
What do you like best about Rackspace Hosting?

I like their customer service and reliability. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

There is nothing I dislike about Rackspace Hosting Review collected by and hosted on G2.com.

Verified User in Events Services
UE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"A Great Solution For Emailing!"
5/5
What do you like best about Rackspace Hosting?

The layout has everything that we need for emails! Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

Occasionally searching archived emails can take awhile for them to load. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Decent Web Host"
4/5
What do you like best about Rackspace Hosting?

Good support when things go wrong - Knowledgeable support staff. Good amount of features to help you manage your site. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Hosting?

Some elements of the backend controls of the site are not so easy to use. Some knowledge of web hosting is required to use Rackspace well. Review collected by and hosted on G2.com.
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