Questionmark Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users criticize the limited features of Questionmark, making navigation and support frustrating and inefficient. (1 mentions)

Users frequently face messaging issues with Questionmark, leading to frustrating communication and support experiences. (1 mentions)

Users experience missing features such as outdated UX, poor support, and glitches affecting exam management. (1 mentions)

Users are frustrated with the poor customer support that significantly delays assistance and complicates their experience. (1 mentions)

Users find the poor navigation of Questionmark frustrating, making it difficult to book and take exams. (1 mentions)

Top Cons or Disadvantages of Questionmark

1. Limited Features

Users criticize the limited features of Questionmark, making navigation and support frustrating and inefficient.

See 1 mentions

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JB

Jack B.

Enterprise (> 1000 emp.)

0.0/5

"One of the worst software experiences I've had..."

What do you dislike about Questionmark?

-UX is incredibly old and takes an age to navigate (Very difficult to even find the exam let alone book it and join it. -Glitches with Zoom when they

2. Messaging Issues

Users frequently face messaging issues with Questionmark, leading to frustrating communication and support experiences.

See 1 mentions

See Related User Reviews

JB

Jack B.

Enterprise (> 1000 emp.)

0.0/5

"One of the worst software experiences I've had..."

What do you dislike about Questionmark?

-UX is incredibly old and takes an age to navigate (Very difficult to even find the exam let alone book it and join it. -Glitches with Zoom when they

3. Missing Features

Users experience missing features such as outdated UX, poor support, and glitches affecting exam management.

See 1 mentions

See Related User Reviews

JB

Jack B.

Enterprise (> 1000 emp.)

0.0/5

"One of the worst software experiences I've had..."

What do you dislike about Questionmark?

-UX is incredibly old and takes an age to navigate (Very difficult to even find the exam let alone book it and join it. -Glitches with Zoom when they

4. Poor Customer Support

Users are frustrated with the poor customer support that significantly delays assistance and complicates their experience.

See 1 mentions

See Related User Reviews

JB

Jack B.

Enterprise (> 1000 emp.)

0.0/5

"One of the worst software experiences I've had..."

What do you dislike about Questionmark?

-UX is incredibly old and takes an age to navigate (Very difficult to even find the exam let alone book it and join it. -Glitches with Zoom when they

5. Poor Navigation

Users find the poor navigation of Questionmark frustrating, making it difficult to book and take exams.

See 1 mentions

See Related User Reviews

JB

Jack B.

Enterprise (> 1000 emp.)

0.0/5

"One of the worst software experiences I've had..."

What do you dislike about Questionmark?

-UX is incredibly old and takes an age to navigate (Very difficult to even find the exam let alone book it and join it. -Glitches with Zoom when they

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JB

Jack B.

Sales Executive

Enterprise (> 1000 emp.)

4/9/2025

"One of the worst software experiences I've had..."

0/5

What do you like best about Questionmark?

Honestly...nothing. I don't see any positives. I guess it exists which might be seen as a positive and the idea of the service makes sense just really poorly executed. Review collected by and hosted on G2.com.

What do you dislike about Questionmark?

-UX is incredibly old and takes an age to navigate (Very difficult to even find the exam let alone book it and join it.

-Glitches with Zoom when they 'lockdown' your computer kicking you out of exams

-Proctors have no personality and can come across as rude

-Support has (so far) taken 4 hours (been kicked off the chat 3 times without a reason

-Called the helpline and no one picked up, left voicemail and no reply

-Exam flagging button is glitchy and takes 4-5 clicks to work

-No way of seeing what you got wrong Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/23/2024

Guest users or non-business users of the software, not included in G2 scores.

"Overkill for all but most exacting assessment requirements"

3/5

What do you like best about Questionmark?

It will do pretty much anything you want when it comes to assessments, and the analytics are particularly strong. Review collected by and hosted on G2.com.

What do you dislike about Questionmark?

Overpriced and overly complicated for most users. Review collected by and hosted on G2.com.

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RA

Raed A.

Elearning Systems Administrator

Enterprise (> 1000 emp.)

4/17/2024

"very good"

3.5/5

What do you like best about Questionmark?

good in building question bank in depth and it is very secure Review collected by and hosted on G2.com.

What do you dislike about Questionmark?

as question bank it is very hard to build and need an expert to build it Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/20/2020

"Fantastic tool for administering exams"

5/5

What do you like best about Questionmark?

Questionmark is a very powerful tool which helps us build, manage, and optimize our customer-facing exams. It takes a lot of the guesswork out of building certification exams and understanding both how they are being used and also how we can improve the difficulty of the exams over time. In addition, the technical and customer success support is very attentive and helpful whenever we encounter issues or have how-to questions. We love the question banking capability, which allows us to dynamically pull questions from a bank to help reduce the chances of cheating. Review collected by and hosted on G2.com.

What do you dislike about Questionmark?

The UI of QuestionMark takes a little getting used to as compared to some of the newer tools out there. The look and feel and organization of a few of the menus sometimes feels a bit barebones. That in mind, when it comes to what matters (i.e. the capabilities), the app has everything that we need. Review collected by and hosted on G2.com.