Quadient Accounts Receivable Reviews & Product Details

I find Quadient Accounts Receivable pretty easy to use. I like that I can customize and automate workflows using custom ERP fields, which lets me target customers better and provide better workflows to my teams. It gives us a consolidated place to track customer information, and I really like how it syncs with our ERP. Our customers and reps like it too. The setup was pretty good, and I was able to self-serve on most things. Review collected by and hosted on G2.com.

I wish information updated faster, and I’d like more customization, especially with NetSuite fields. I spend a lot of time in Salesforce, so finding a good way for the systems to talk back and forth is important. I’ve run into limitations with group invoice sending for my Brazil customers, and I wish email logging worked a little better. Building workflows also takes time, and I have to think through how I want to structure things. Review collected by and hosted on G2.com.

What I like best about Quadient Accounts Receivable is that it keeps everything in one place and provides better visibility into what’s outstanding. From a user perspective, that’s probably the biggest benefit. Even though I have my issues with the platform, it does make it easier to track payments and stay on top of collections with less manual follow-up. Review collected by and hosted on G2.com.

What I dislike most is that it can feel clunky and harder to use than it should be. Simple tasks sometimes take too many steps, and it’s not always very user-friendly. It also feels like it’s missing some features that other AR systems already have, so there are times when it seems more limited than it should be. It works, but using it regularly can get frustrating. Review collected by and hosted on G2.com.

Quadient allows my team to be more efficient by increasing automation and cross-functional visibility. We have set up automated reminders which have resulted in customers paying faster. The visibility into the customer portal has allowed customers and my internal sales reps to have a real-time view of current invoices and balances, thus allowing my team to spend their time on other productive tasks. Review collected by and hosted on G2.com.

The payment integration can be challenging because that is another third party that is involved, but clarity up front can alleviate any implementation hurdles. Review collected by and hosted on G2.com.

What I like best are its communication features. They make it easy to send emails, set up workflows, and allow our customers to communicate with us easily about their invoices. Review collected by and hosted on G2.com.

At the moment, I can’t think of anything that I dislike. Once we figured out how to get our customers to log in properly, everything was fine. Review collected by and hosted on G2.com.

I can easily see which invoices are past due, so I’m able to reach out to customers and request payment. It’s important that this information is available because it helps me act quickly and avoid late payments. I mostly use the Aging Report tab for this.

I like to pool reports, I filter by my name as Assigned AR Specialist, pull my list of customer that has open invoices, and filter to have a knowledge of what to expect to receive the current month,

Thinking more about this I use the Tasks to create actions to keep in mind and action on so it don't get lost, remind to contact the customer, communications from the customer Review collected by and hosted on G2.com.

Sometimes the billing cut-off doesn’t line up with the end of the month. Also, in the Goal tab on the Dashboard, there isn’t an option to change the goal period, so I have to manually calculate whether I’ve reached the goal or not by going to the Dashboard and then AR Specialist. It would be much easier if I could see this directly in the Goal option.

The response from the customer go to the incorrect accounts, the tool sends the email to the customer in the first day of the month sometimes the response does not go to the correct account, Review collected by and hosted on G2.com.

I like that there is always an email trail for each customer. Whether it is an invoice which is issued, a payment remittance or a discussion about payments, disputes etc., all in one spot. I also like that there is a trail of who did what with a credit card. Who ran the card and what the outcome was. Review collected by and hosted on G2.com.

Sometimes the customer support struggles to have a timely response. The good news, they do send out notifications that their response has been delayed, so you know you are not forgotten. Review collected by and hosted on G2.com.

This program keeps a history of all customer communications. It also sends reminders and global communications. The customer portal makes access easy, and the customer support is great. It integrates with other programs easily and has a log of all integrations. Its performance is well worth the value in pricing since it makes collections easy as using one button. Looking forward to using the AI integration. Review collected by and hosted on G2.com.

There is nothing I dislike. You do not pay per user and it is easy to add on colleagues Review collected by and hosted on G2.com.

I like the automated and customizable collections emails, and how easy it is for clients to pay their invoices. Definitely like the option for both CC or ACH payments. My company uses the automated reports for our salespeople as well and those have mostly worked very well. Review collected by and hosted on G2.com.

My biggest gripe with Quadient AR is that the system does not send receipts automatically! My clients and my fellow AR staff think it is a HUGE miss in the system, and it should be part of every single package. Review collected by and hosted on G2.com.

I like that it's a central hub for all your accounts receivable needs. I also like the workflows that one can create to automate your collection follow-ups. The "Grade" feature that it's given to customer is also really helpful and beneficial for a rapid payment analysis. Review collected by and hosted on G2.com.

I don't really dislike any features, but you do have to invest the proper time to learn how to navigate and see everything that it has to offer. Review collected by and hosted on G2.com.

I really like the automation capabilities of Quadient Accounts Receivable, particularly the automated emails, follow-ups, reminders, and task management. This significantly reduces manual effort and helps maintain consistent communication with customers, which is something I appreciate greatly. Another aspect I value is the integration with accounting systems like NetSuite, which enhances data accuracy and minimizes duplication of work. Additionally, the platform provides a centralized view of customer accounts, aiding in tracking payment status and follow-ups, making the overall collection performance more efficient. The setup was notably smooth and effective as everything was already set up when I logged in, which gives an impression of a fast and efficient system. Review collected by and hosted on G2.com.

Yes. Sure. There are areas where improvement could be beneficial. At times, the system interface can feel slightly unintuitive and certain workflows such as updating customer level details or customizing communication could be more streamlined. So I think these are some aspects where you could work on to make things even more effective. Review collected by and hosted on G2.com.