--- title: QStory Reviews meta\_title: 'QStory Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how QStory works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 10 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### QStory Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **AI integration** in QStory for automating updates and enhancing productivity without overscheduling. [(1 mentions)](https://www.g2.com/products/qstory/reviews?filters%5Bsentiment_snippet%5D=1529675&qs=pros-and-cons#reviews) Users value the **ease of use** of QStory, transforming updates into efficient, productive time with minimal staffing needs. [(1 mentions)](https://www.g2.com/products/qstory/reviews?filters%5Bsentiment_snippet%5D=1530044&qs=pros-and-cons#reviews) Users value the **efficiency** of QStory, automating updates and maximizing productive time without overstaffing. [(1 mentions)](https://www.g2.com/products/qstory/reviews?filters%5Bsentiment_snippet%5D=1530110&qs=pros-and-cons#reviews) ### Top Pros or Advantages of QStory ##### 1. AI Integration Users value the **AI integration** in QStory for automating updates and enhancing productivity without overscheduling. [ See 1 mentions ](https://www.g2.com/products/qstory/reviews?filters%5Bsentiment_snippet%5D=1529675&qs=pros-and-cons#reviews) See Related User Reviews ![Ahmad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad M.") AM Ahmad M. Enterprise (\> 1000 emp.) 4.0/5 "QStory Review" What do you like about QStory? User can react to event As they happened without having to over staff. And it can automate every schedule update It is reducing the toil and turns ##### 2. Ease of Use Users value the **ease of use** of QStory, transforming updates into efficient, productive time with minimal staffing needs. [ See 1 mentions ](https://www.g2.com/products/qstory/reviews?filters%5Bsentiment_snippet%5D=1530044&qs=pros-and-cons#reviews) See Related User Reviews ![Ahmad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad M.") AM Ahmad M. Enterprise (\> 1000 emp.) 4.0/5 "QStory Review" What do you like about QStory? User can react to event As they happened without having to over staff. And it can automate every schedule update It is reducing the toil and turns ##### 3. Efficiency Users value the **efficiency** of QStory, automating updates and maximizing productive time without overstaffing. [ See 1 mentions ](https://www.g2.com/products/qstory/reviews?filters%5Bsentiment_snippet%5D=1530110&qs=pros-and-cons#reviews) See Related User Reviews ![Ahmad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad M.") AM Ahmad M. Enterprise (\> 1000 emp.) 4.0/5 "QStory Review" What do you like about QStory? User can react to event As they happened without having to over staff. And it can automate every schedule update It is reducing the toil and turns ## Top-Rated Alternatives [ ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling") Rippling 4.8/5(13,218) ](https://www.g2.com/products/rippling/reviews) [ View All Alternatives ](https://www.g2.com/products/qstory/competitors/alternatives) ![Similoluwa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Similoluwa A.") SA Similoluwa A. Business Process Improvement Analyst Enterprise (\> 1000 emp.) 7/3/2026 "Qstory helps you stay ontop of your schedule." 5/5 What do you like best about QStory? Qstory made it easy to manage my schedule, check when I needed to swap my shifts, keep track of my time bank and plan ahead of my shifts Review collected by and hosted on G2.com. What do you dislike about QStory? It was difficult managing my holiday on it. Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? Qstory helps in managing priorities and organising workload. I laways knew what my shifts and schedule was like, I could also report if I was off sick, or if I was going to be late. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Ahmad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad M.") AM Ahmad M. WoW-Quality Automation specialist Enterprise (\> 1000 emp.) 10/15/2024 "QStory Review" 4/5 What do you like best about QStory? User can react to event As they happened without having to over staff. And it can automate every schedule update It is reducing the toil and turns the available time into productive time Review collected by and hosted on G2.com. What do you dislike about QStory? It's not been widely used in organisations as it's marketing is low compate yo other tools Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? 1. It adapta my schedule instantly and automatically 2. It boost my bottom line 3. It gives me more time to do trainings 4. It minimize absence and lateness Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 9/3/2023 "The good and bad of Q Story" 3.5/5 What do you like best about QStory? Ease of use, interface is user friendly. Great cutomer service support. It's also very customizable which is nice. Review collected by and hosted on G2.com. What do you dislike about QStory? I dislike the cost, it is expensive. There have been challenges integrating with existing systems. I also felt like there was a huge learning curve at first, but I think it's great once you're used to everything. Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? We use it to schedule and manage our employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LS Lisa S. Forecasting & Planning Manager Enterprise (\> 1000 emp.) 12/6/2021 "Empowering Team Members through Technology" 4/5 What do you like best about QStory? QStory empowers Agents and Team Leaders to manage their own time, giving the freedom to manage their time as they need it, without detrimenting customers in the busier periods of the day. Provides great insight for Ops to understand their performance and highlights where there are key concerns. Great in the Hybrid/WFH environments with the accessibility to performance via Mobile App and Desktop. Review collected by and hosted on G2.com. What do you dislike about QStory? Little to dislike. Some restrictions in terms of configurations around the holiday booking processes where if wanting to use contracted hours without underlying schedules all have to be built into QStory and no escalation options for requests, requiring an additonal step in comparison to that in the WFM systems. Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? Savings in TL time reducing the back and forth conversations with Resource Planning and Real-Time teams through being able to manage their own time. Gaining more time back from agents where lateness has occured, previously due to the size and the manual process that was needed, this time was being lost. Earlier notification of absences due to agents logging directly via the app, updates the view of the day for more precise intraday management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LL Lauren L. Real time manager Mid-Market (51-1000 emp.) 10/18/2021 "Can't see a life without QS" 5/5 What do you like best about QStory? The service we have received from the beginning, during implementation, and even now is next to none. Everyone at QS is helpful; from sharing ideas to improve the way we work to giving a better overall experience for both the users and the front-line agents is fantastic. The time saved for the planning team as a whole is incredible. Deon/Rudolf are the most helpful people we have met through a work environment, and we couldn't have gotten through the last three years without them due to seeing our headcount grow considerably. Review collected by and hosted on G2.com. What do you dislike about QStory? No downsides - I would just like a 'how-to guide for all aspects Review collected by and hosted on G2.com. Recommendations to others considering QStory: Do it now! Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? Time is significant to us within my organization, and the time and manual work it was taking for simple tasks such as authorizing annual leave. It was manual, one by one, day by day for over 500 FTE - we now use auto approvals for anything outside two weeks, which means the planning team can now spend their valued time analyzing (that they are paid to do!) The time bank (lateness and time over shift) is a real money saver too. Rather than logging/paying agents for time over their shifts, the time now is just added to the agent's time banks to use at a time they want - again saving everyone time/money and keeping our staff happy. An hour off here or there is a lot more beneficial to our team instead of getting paid for 1 hour of overtime! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/27/2022 "Easy to use and efficient." 4/5 What do you like best about QStory? It is easy to use the app, and it also helps users in increasing productivity. Review collected by and hosted on G2.com. What do you dislike about QStory? It can give more detailed reports and user inferface. Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? Gives a better insight in planning and maintaining a good work-life balance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AM Andy M. Real Time Analyst Enterprise (\> 1000 emp.) 10/22/2021 "Our new way of working, wish we'd got it sooner" 5/5 What do you like best about QStory? A fantastic innovation for all aspects of our contact centers QS allows our Real-Time team ease of access to manage threats and opportunities efficiently and effectively, as well as empowering contact center colleagues’ freedom to self-serve activity where availability strikes Throughout implementation, we had 1-1 contact with a designated success manager who fielded all aspects through design to fulfillment, answering numerous questions upon the way A genuinely imaginative piece of tech which has, and I’m sure, will continue to improve our efficiencies to serve our customers while offering improved work-life balance for contact colleagues Review collected by and hosted on G2.com. What do you dislike about QStory? Very little but could do with an in-depth how-to user guide for all aspects pre-live date. Every day is a school day with our constant learning Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? Improved work life balance for colleagues with ability to tweak shifts and delivering opportunities at the push of a button Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Preetkanwal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preetkanwal K.") PK Preetkanwal K. Associate Mid-Market (51-1000 emp.) 7/19/2022 "Effective and efficient" 4.5/5 What do you like best about QStory? Qstory helped in improving productivity of activities Review collected by and hosted on G2.com. What do you dislike about QStory? There were some minor bugs while implementation Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? It has provided complete automation and empowered the workforce Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam P.") AP Adam P. Head of Resource Planning for 111 Services Mid-Market (51-1000 emp.) 1/31/2022 "Qstory Holiday Booking" 3/5 What do you like best about QStory? for employees, it is an easy to use smart phone app Review collected by and hosted on G2.com. What do you dislike about QStory? uploading Holiday availability as hours, instead of a percentage of working hours Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? it solved the issue of holiday planning and booking not working in Injixo for our company, but it is only a stop-gap solution on the path to having a usable WFM system Review collected by and hosted on G2.com. Show More 7/31/2023 Validated ReviewerSource: Organic MB Mike B. Head of Resource Planning 10/12/2021 "Implementing Q-story for Hybrid working has been a huge success." 5/5 What do you like best about QStory? It empowers our people within the contact centre to allow for a better work life balance. Review collected by and hosted on G2.com. What do you dislike about QStory? More productivity reporting would be gd! Review collected by and hosted on G2.com. What problems is QStory solving and how is that benefiting you? Agent engagement benefits are clear. In addition to that it provides the planning and operational teams more tools in order to manage customer experience and wait times. Review collected by and hosted on G2.com. 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