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Proofpoint ZenGuide Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

User Insights

Average based on 337 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Proofpoint ZenGuide Reviews (337)

Reviews

Proofpoint ZenGuide Reviews (337)

4.5
337 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Verified User in Banking
CB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Easy setup, wide types of educational videos"
5/5
What do you like best about Proofpoint ZenGuide?

Easy to setup, covers wide area of different departments. It is standalone type not dependent on other PP products. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Exporting customers data and holding sensitive results in cloud Review collected by and hosted on G2.com.

JT
Jories T.
Mid-Market (51-1000 emp.)
"Great tool to teach and measure security awareness"
4.5/5
What do you like best about Proofpoint ZenGuide?

Predefined templates and metrics across multiple campaigns Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Need to tweak anti spam filters when using Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Verified User in Government Administration
Enterprise (> 1000 emp.)
"Security awareness training all in one"
5/5
What do you like best about Proofpoint ZenGuide?

A well-branded security awareness program. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

no dislikes so far, customer service is willing to improve on any cons reported. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"PSAT provides a wide variety of content and great scheduling options for any company."
4.5/5
What do you like best about Proofpoint ZenGuide?

A huge variety of content is available to use. The automation functionality of PSAT is very convenient for administrators. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

I would like for PP to make more content on older topics instead of focusing on creating content for new topics. There is also an integration with "Phishalarm" to report suspicious emails; getting support for this topic when there are errors has taken a significant amount of time. Review collected by and hosted on G2.com.

DH
David H.
Enterprise (> 1000 emp.)
"A powerful tool for active security awareness"
4.5/5
What do you like best about Proofpoint ZenGuide?

Proofpoint Security Awareness Training is a powerful solution that gives you different options to reach your users and elevate their consciousness of the risks. As it provides to your bare hands a lot of tools like LMS, Training options, and Phishing simulations, it requires that you have a plan or at least a scope to work with. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

It lacks an easy assistant or documentation with simple proposals to develop your awareness plan internally. As I said, you should know what you're going to do with the toolset that PSAT brings. It's not negative at all, but maybe you can expect to be helped once you acquire the solution. Review collected by and hosted on G2.com.

SD
Sean D.
Sr. IT Manager
Mid-Market (51-1000 emp.)
"Proofpoint Security Awareness is an easy choice for existing Proofpoint customers."
4/5
What do you like best about Proofpoint ZenGuide?

Proofpoint Security Awareness Training integrates very well with existing Proofpoint customers. This provides one solution for email protection and end-user education. Our company uses this for Phishing Simulation, cybersecurity assessments, and ongoing cybersecurity training. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

I would have liked a training session when we first were onboarded. We were able to set this up with Proofpoint but the team had to discover the features on how to use the product ourselves. It is not that difficult to learn but getting basic training from Proofpoint on how to schedule simulations and how to customize these would be helpful. Review collected by and hosted on G2.com.

Verified User in Online Media
EO
Verified User in Online Media
Enterprise (> 1000 emp.)
"PSAT education content static but product really useful for phishing simulations"
2.5/5
What do you like best about Proofpoint ZenGuide?

Nice phish button that integrates on all users devices Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Training content is very static and you need to develop your own content. Review collected by and hosted on G2.com.

Response from Paul Chavez of Proofpoint ZenGuide

Thank you very much for taking the time to review our solution. At Proofpoint, we place a high value on the opinions of our customers, and we appreciate your input. Additionally, your insights help us enhance our solutions to better meet your needs. With that said, you noted concerns regarding our content and our team would be very interested in understanding your specific concerns. We continuously create new content based on current threats and security trends but gaining your insights would be valuable. If you are interested in providing additional details, please don't hesitate to reach out at psat-feedback@proofpoint.com – I'd be delighted to connect with you directly or connect you with the right people.

Thanks,

Paul

SO
Simone O.
cyber analyst
Enterprise (> 1000 emp.)
"Proofpoint - great holistic cyber awareness training"
4.5/5
What do you like best about Proofpoint ZenGuide?

I like the way it integrates with the other email (proofpoint) tools. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Sometimes it does take time to get some of the awareness videos/trainng material posted. It is pretty fast. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"User friendly and effective"
4/5
What do you like best about Proofpoint ZenGuide?

It is user friendly and effective in communicating security awareness principles Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

We did not encounter any major issues in deploying the product Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"Good value, hands-on customization options, variety of content"
2.5/5
What do you like best about Proofpoint ZenGuide?

I really like the hands-on customization options that PSAT started with. The library is fairly large, and the content covers a variety of security topics. It was easy to integrate with our internal LMS, which helped with our compliance standards for training. The cost was overall low, which felt like a good value to our company as we used other Proofpoint products as well. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

They are moving away from self-guided customization in favor of a pay-per-customization feature. On one hand, it takes away the manual aspect of the customization, but I was disappointed to lose the hands-on feel and have additional charges. My account manager was not very knowledgeable about the product and constantly sent my questions around to other Proofpoint employees. Review collected by and hosted on G2.com.

Response from Paul Chavez of Proofpoint ZenGuide

Thank you very much for taking the time to review our solutions. At Proofpoint, we place a high value on the opinions of our customers, and we truly appreciate your input. With that said, you noted concerns regarding the customization options and we would like to know more. If you are interested in providing additional details, please reach out at psat-feedback@proofpoint.com – I'd be delighted to connect with you directly or connect you with our product team.

Questions about Proofpoint ZenGuide? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

TC
Timothy Chan
•
Last activity over 6 years ago

When will the product be integrated more tightly into the Microsoft suite of products?

RV
Richard Verbrugge
•
Last activity over 6 years ago

Do you use tools like CASB and DLP to target certain departments or people?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

Average Discount

8%

Proofpoint ZenGuide Comparisons
Proofpoint ZenGuide Features
Continuous Assessment
Phishing Assessment
Baselining
Content Library
Interactive Training
Gamification
Risk-scoring
Customization
White-Labeling