---
title: Predict Incidents – IT Service Intelligence Reviews
meta_title: 'Predict Incidents – IT Service Intelligence Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Predict Incidents – IT Service Intelligence works for a business like yours.
date_modified: '2026-04-02'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Predict Incidents – IT Service Intelligence Reviews
**Vendor:** Sumerian Europe Ltd  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)
## About Predict Incidents – IT Service Intelligence
Predict Incidents – IT Service Intelligence is an advanced solution designed to enhance IT operations by leveraging artificial intelligence and machine learning. It proactively predicts potential IT issues, prevents their impact on business services, and automates resolution processes. This proactive approach helps organizations maintain system stability, reduce downtime, and improve overall service quality. Key Features: - Predictive Analysis: Utilizes AI to identify potential IT issues before they occur by analyzing historical and real-time data, enabling early detection of anomalies and patterns that may lead to problems. - Impact Prevention: Proactively addresses identified issues to minimize service disruptions through automated remediation processes and prioritization based on business impact. - Automated Resolution: Streamlines issue resolution with intelligent automation, including self-healing capabilities for common problems and guided processes for complex issues. Primary Value: Predict Incidents – IT Service Intelligence empowers organizations to transition from reactive to proactive IT operations management. By predicting and preventing incidents before they impact services, it enhances service reliability, optimizes resource allocation, and reduces operational costs. This leads to improved user satisfaction and a more resilient IT infrastructure.






- [View Predict Incidents – IT Service Intelligence pricing details and edition comparison](https://www.g2.com/products/predict-incidents-a-it-service-intelligence/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+07%3A19%3A54+-0500&secure%5Bsession_id%5D=bf72ab3f-505c-4474-b4c3-49ad390507bf&secure%5Btoken%5D=c4d71d7a497834c1c429500f89b0258db4b55281f7aeda05b34d6145fb2268c9&format=llm_user)

## Predict Incidents – IT Service Intelligence Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance