Plum POS Reviews & Product Details

We run a quick counter-service spot near a few office buildings, so lunch is basically a 90-minute stampede every day. The self-order kiosks have genuinely changed how we handle that rush. Customers can walk in, build their order, pay, and grab a buzzer without having to wait on a cashier. The line moves much faster now, and my staff can stay focused on making food instead of juggling order-taking and cash handling at the same time. Review collected by and hosted on G2.com.

The kiosk screen customization feels a bit clunky, and getting our combo meal builder to display the way we wanted took some trial and error. The receipt printer paired with the kiosk also seems to jam more often than our main terminal, although that could just be an issue with that specific unit. Review collected by and hosted on G2.com.

Running three locations can be stressful at times, and what I care about most is being able to compare performance across stores without having to pull separate reports for each one. Plum’s reporting lets me view sales, labor, and inventory side by side, which makes it much easier to spot when one location is underperforming or running into food cost issues that the others aren’t. Review collected by and hosted on G2.com.

Rolling out the kiosks across all three locations took a bit longer than I’d budgeted, mainly because each site has a slightly different layout. I’d also appreciate more transparency into how the forecasting tool generates its predictions, since it still feels like a bit of a black box. Review collected by and hosted on G2.com.

The biggest win for us has been the order flow between the counter and the kitchen. I used to rely on paper tickets, and during the Friday and Saturday rush things would get lost, smudged, or missed. With the Kitchen Display System by Plum POS, the kitchen sees orders the moment they’re placed, and the modifiers are clearly visible so staff can double-check them. Training new counter staff has also been quicker, since the terminal layout is pretty intuitive and easy to pick up. Review collected by and hosted on G2.com.

The reporting dashboard offers a lot of options, which I appreciate, but it took me some time to figure out which reports actually matter for a small business like mine. It would be a nice addition to have a simpler owner-focused view that just shows today’s sales and food cost. Review collected by and hosted on G2.com.

The system doesn’t slow down during the busiest, peak hours of the day, which is exactly what I was looking for. Since switching to Plum POS, orders move quickly and smoothly, and the system keeps up without lagging, so the staff isn’t stuck waiting for the screen to catch up. I’m highly impressed with its functionality. Review collected by and hosted on G2.com.

The mobile reporting doesn’t have the functionality I’m looking for right now. That said, it could improve, and their team has confirmed they’re working on it. Review collected by and hosted on G2.com.

Plum has saved us a lot of time on the repetitive manual work we used to do. Now, everything is automated. We can access daily summaries, tracking, and real-time reports, and I no longer have to manually enter everything each time. The initial setup was also very easy. I would definitely give Plum POS a 10 out of 10. Review collected by and hosted on G2.com.

A few of the reports initially took some time to understand and generate. There was a minor learning curve, but once we became more familiar with the system, the process got much easier. Review collected by and hosted on G2.com.

We ran into a few issues during setup, but we eventually figured out how to connect the system. The support team was there to guide me, and they helped us resolve everything very quickly, especially since we were going live at the time. Overall, I was really impressed with the support team’s work. I’d give it a 10 out of 10 and would highly recommend it. Review collected by and hosted on G2.com.

The documentation and user manual could be better. At times, it’s easier for me to contact support directly than to dig through the documents to find what I need. Review collected by and hosted on G2.com.