--- title: Playvox Quality Management Reviews meta\_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1163 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews & Product Details Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. * * * Seller [Playvox](https://www.g2.com/sellers/playvox) Discussions [Playvox Quality Management Community](https://www.g2.com/products/playvox-quality-management/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Kristin Wagner Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) ## Top-Rated Alternatives [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/playvox-quality-management/competitors/alternatives) ## User Insights Average based on 1163 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Awais H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Awais H.") AH Awais H. Concierge Agent Mid-Market (51-1000 emp.) 9/11/2024 "Simple and sleek yet offers a large amount of functions regarding Quality Management." 4/5 What do you like best about Playvox Quality Management? I can view and review my quality aspects from all angles with ease of use. Offers a wide range of features including metrics helping me to evaluate my quality on the go. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I have not faced any downsides so far, that's why I've rated it. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It's helping our employees self manage their quality metrics without putting in QA sessions saving important time. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10239895/official_response/edit) Hi Awais, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sagar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar G.") SG Sagar G. Quality Analyst Mid-Market (51-1000 emp.) 5/20/2024 "Seamless Experience on Playvox. Best for QA's" 5/5 What do you like best about Playvox Quality Management? The way it's integrated with zendesk where we can apply personalised filters and the reporting insights it gives us is also the best part of Playvox. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? It has been a little slow lately however it will be resolved soon. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It's helping us have a dedicated audit tool where all the QA function can be handled seamlessly and gives you the complete visibility as well with calibration, evaluations and reporting all at one place. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9673556/official_response/edit) Hi Sagar, Thank you for your review and sharing your appreciation of Playvox! 8/20/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mohamed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed A.") MA Mohamed A. SWAT Content Specialist Enterprise (\> 1000 emp.) 10/19/2024 "Playvox Review" 5/5 What do you like best about Playvox Quality Management? Easily review my quality scores. Calibration is easily created and followed. Quality comments are clear and to the point. Helps our business development in the quality aspect. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Nothing negative as all needed features are working as needed in our business. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Quality control. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10387241/official_response/edit) Hi Mohamed, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite JD Joe D. Loan Officer Enterprise (\> 1000 emp.) 11/1/2024 "Very helpful for feedback" 5/5 What do you like best about Playvox Quality Management? The ability to drill down to specifics on a call and attaching the call for review as well Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Nothign specifically that I dislike about it Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Excellent tool for where there is additoinal training needed Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10442973/official_response/edit) Hi Joe, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emeron Fahad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emeron Fahad B.") EB Emeron Fahad B. Customer Service Representative Enterprise (\> 1000 emp.) 3/28/2024 "A Positive Feedback to Playvox Quality Management" 5/5 What do you like best about Playvox Quality Management? The most helpful thing about using playvox is that you'll see the update of your score. Aside from that you can differentiate your previous score to your current one to see if you will have any progress or not. But overall everything is fine and perfect. I have used Playvox multiple time to track down my progress in score. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? When it come to the features of playvox I dont have any bad thing to say. everything is working fine I just like the old vesion than the current one since it's much easier to use and navigate. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Nothing I just like the old version better. specifically on the notification it's kinda hard to navigate it sometime, Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9479090/official_response/edit) Thank you for your review and sharing your appreciation of Playvox! 5/17/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite PT Pranav T. Associate-Account Management Small-Business (50 or fewer emp.) 10/22/2024 "It was a great experience!" 5/5 What do you like best about Playvox Quality Management? It gives us the deeper acknowlegment about the calls and what should we change about it to get better. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I do not find anything which is dislikable. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It gives me insights of my calls which benefits me alot. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10398131/official_response/edit) Hi Pranav, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eli .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eli .") E Eli . Customer Service Associate Mid-Market (51-1000 emp.) 9/25/2024 "Playbox quality" 5/5 What do you like best about Playvox Quality Management? The playbox loading time is fast enough to review all the quality access given by the QA's on time. In short what I like the most is the quality of the app itself. It is also easy to navigate, it is also being used to different purposes, we can also navigate our scores and coaching logs. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? There's no option to change the color interface. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It help me solves my past mistakes and it let me know what I need to accomplish to my score in the following days. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10304799/official_response/edit) Hi Eli, Thank you for your review and sharing your appreciation of Playvox! Validated ReviewerIncentivizedSource: Seller invite ![Asmaa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asmaa I.") AI Asmaa I. partner care Representative Enterprise (\> 1000 emp.) 10/5/2024 "Playvox review" 5/5 What do you like best about Playvox Quality Management? The most helpful benfit is that you can follow up your improvment and enhancing your level at Customer Support field also we can keep our quality score at the most profissional manner . Also playvox is Ease of Use and Ease of Implementation . Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? nothing negative found right now, all I get are the best Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? The problem that we faced before were how to use playvox , but we had a session on how to use it and it works easily and professionally Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10342496/official_response/edit) Hi Asmaa, Thank you for your review and sharing your appreciation of Playvox! Validated ReviewerIncentivizedSource: Seller invite AJ Amado J. Customer Service representative Outsourcing/Offshoring Mid-Market (51-1000 emp.) 5/27/2024 "Playvox Quality Management make my life easy and chill" 5/5 What do you like best about Playvox Quality Management? I like about the Playvox Quality Management is very easy to use and navigate. It help me a lots when it comes to my job everyday. It makes my lefie better and easy Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? For me there is no reason to dislike the Playvox Quality Management because its very helpful and easy to use. If i will be going to rate Playvox Quality Management, I will rate it as 10 out of 10 Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Playvox Quality Management helps me a lot when it comes to my work it gives me energy to become a productive when it comes to my work, Nice Playvox Quality Management. Very Helpful and easy to use Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9706502/official_response/edit) Hi Amado, Thank you for your review and sharing your appreciation of Playvox! 5/28/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 12/23/2024 "Everything you need in a click" 5/5 What do you like best about Playvox Quality Management? Before my shift starts, I always visit Playvox to check my scores and coaching forms that I need to sign. It helps me keep track of my performance. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? None that I can think of as it's very helpful for me. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Since all coaching forms are in Playvox, using Playox helps me in terms of accessing all reports/audits about my cases. I can easily track feedbacks from my supervisor which will help me ensure that I'm fully equipped for the role. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10682125/official_response/edit) Hi, Thank you for your review and sharing your appreciation of Playvox! Validated ReviewerIncentivizedSource: Seller invite ## Questions about Playvox Quality Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/discussions/new) ![Joyce R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce R.") JR Joyce Rosa da Costa • Last activity almost 4 years ago Very good! 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/playvox-muito-bom) ![Kerolos S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerolos S.") KS Kerolos Samir.S5\_BSEG • Last activity over 4 years ago I suggest that you set up a program to teach another language through Playvox? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) [ View all Discussions ](https://www.g2.com/products/playvox-quality-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 17% [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) Playvox Quality Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ##### ##### Playvox Quality Management Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/playvox-quality-management/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which payment analytics platforms are best for teams that need to track transaction trends across multiple payment gateways from a single dashboard?](https://www.g2.com/discussions/which-payment-analytics-platforms-are-best-for-teams-that-need-to-track-transaction-trends-across-multiple-payment-gateways-from-a-single-dashboard)[What influencer marketing platforms work well for a mid-market brand that needs to run campaigns across multiple channels without a big agency?](https://www.g2.com/discussions/what-influencer-marketing-platforms-work-well-for-a-mid-market-brand-that-needs-to-run-campaigns-across-multiple-channels-without-a-big-agency)[Which financial aid software platforms are most trusted by admissions directors at K-12 schools based on user reviews?](https://www.g2.com/discussions/which-financial-aid-software-platforms-are-most-trusted-by-admissions-directors-at-k-12-schools-based-on-user-reviews) [Which enterprise risk management platforms can go live quickly for an organization that needs to show risk coverage without a 12-month implementation?](https://www.g2.com/discussions/which-enterprise-risk-management-platforms-can-go-live-quickly-for-an-organization-that-needs-to-show-risk-coverage-without-a-12-month-implementation)[Which is the top software for relational databases](https://www.g2.com/discussions/which-is-the-top-software-for-relational-databases)[Pros and Cons Details](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)