--- title: Playvox Quality Management Reviews meta\_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1163 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews & Product Details Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. * * * Seller [Playvox](https://www.g2.com/sellers/playvox) Discussions [Playvox Quality Management Community](https://www.g2.com/products/playvox-quality-management/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Kristin Wagner Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) ## Top-Rated Alternatives [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/playvox-quality-management/competitors/alternatives) ## User Insights Average based on 1163 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Guillermo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillermo G.") GG Guillermo G. QA Xforce Enterprise (\> 1000 emp.) 11/15/2024 "Great tool, excellent Customer service from de manager, very helpful and always on top" 5/5 What do you like best about Playvox Quality Management? Great reporting, easy to use, FAQ usefull. the management is very easy, different views. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I you can customize the data of the reports, such as specific field or column once you download the data it would be great. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? QA follow up, with evaluations, reporting, very easy to remove and add users. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10516877/official_response/edit) Hi Guillermo, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Yassmin E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yassmin E.") YE Yassmin E. Team Leader Mid-Market (51-1000 emp.) 11/12/2024 "Agents performance manager" 4/5 What do you like best about Playvox Quality Management? Playvox is helping me so much to track the agent and the performance and to know the numbers and to know what to focus on Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Sometimes the report is slow to be downloaded Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Its so beneficial to me as i can extract reports for the agents and to identify the outliers Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10490332/official_response/edit) Hi Yassmin, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AO Airton O. Management Consultant - Lead Enterprise (\> 1000 emp.) 7/16/2024 "One of the best tools to help a team improve" 4.5/5 What do you like best about Playvox Quality Management? Playvox Quality Management makes it easy for all Customer Support collaborators to check the current improvement goals and work towards them. The Playvox platform was quickly implemented on our project and it has several features that help us identify issues and work together to solve them, making our path to excellence manageable and clear. Our goals are more easily attainable and also easy to keep in sight, since the platform is intuitive, encouraging us to access it daily. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The platform sometimes take some time to change bettween its pages/features. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It makes really easy to understand my goals and the areas I can improve. Communication with management is easier too. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9895848/official_response/edit) Hi Airton, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerSource: Seller invite ![Gaurav D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav D.") GD Gaurav D. Support Specialist 2 Mid-Market (51-1000 emp.) 10/29/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Positive experience" 5/5 What do you like best about Playvox Quality Management? The dashboard provides a very uncluttered layout of what could possibly be a lot of information on a single page, thus allowing shorter time to gather feedback on various parameters. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The notifications bell icon continues to remain even after a notification has been opened. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Quick reviews of performance feedback thereby allowing learning in a more open environment. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10428311/official_response/edit) Hi Gaurav, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eimy Sofía M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eimy Sofía M.") EM Eimy Sofía M. Asistencia de soporte técnico Mid-Market (51-1000 emp.) 1/3/2025 "Good experience having optimal results with each evaluation" 4.5/5 What do you like best about Playvox Quality Management? It seems to me a functional system with good knowledge tools. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Reviews sometimes cannot be answered Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? They helped me to continue improving my quality Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10704615/official_response/edit) Hi Eimy, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Earvin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Earvin L.") EL Earvin L. Associate, Client Experience Enterprise (\> 1000 emp.) 11/11/2024 "Playvox Review" 4/5 What do you like best about Playvox Quality Management? Playvox is easy to navigate and check your upcoming schedule. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? In my opinion the only downside of playvox is that it is not easy on the eyes. I'm not sure of the solution but I think it could be made easier to read the information Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Easy to book days off Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10487574/official_response/edit) Hi Earvin, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerSource: Organic ![Paul Christian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul Christian C.") PC Paul Christian C. Email Support Representative Enterprise (\> 1000 emp.) 12/11/2024 "Playvox experience" 4/5 What do you like best about Playvox Quality Management? The application is easy to use and it is user friendly. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The application is not yet open for personalizations. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It mainly solves problems on where can we find the scores for certain metrics in QA. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10590769/official_response/edit) Hi Paul, Thank you for your review and sharing your appreciation of Playox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Oscar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar P.") OP Oscar P. Support Mid-Market (51-1000 emp.) 1/27/2025 "Easy navigation to monitor your performance" 4/5 What do you like best about Playvox Quality Management? Updated daily, very easy to navigate. Saves your scores over a long period of time so you can see your improvement Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Nothing specific comes to mind, if nitpicking it would be nice if scors would be updated live Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Monitoring my performances and seeing where I need to better myself Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10771751/official_response/edit) Hi Oscar, Thank you for your review and sharing your appreciation of Playvox! Validated ReviewerIncentivizedSource: Seller invite ![Daryl C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daryl C.") DC Daryl C. Virtual Quality Analyst Mid-Market (51-1000 emp.) 9/30/2024 "Review" 5/5 What do you like best about Playvox Quality Management? It is accessible and friendly user interface. This is really a helpful tool. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? It loads slowing. Sometimes it stuck in a loop and I have to wait for a couple of minutes to able to pull up an item. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Playvox standardizes evaluation processes, ensuring that all agents are measured against the same criteria. This leads to more objective assessments and fairer feedback. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10304797/official_response/edit) Hi Daryl, Thank you for your review and sharing your appreciation of Playvox! 10/16/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Enterprise (\> 1000 emp.) 12/30/2024 "Managing employees at it's finest" 5/5 What do you like best about Playvox Quality Management? It's so easy to track down your performance. You're able to identify easily what improvement you needed to ensure the quality and sucessfull growth of the business. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The system is so slow and loads a lot when viewing different pages Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It helps me to keep in line tracking my performance in monthly basis which helps bring success to companies growth. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10691208/official_response/edit) HI, Thank you for your review and sharing your appreciation of Playvox! 1/1/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Playvox Quality Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/discussions/new) ![Joyce R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce R.") JR Joyce Rosa da Costa • Last activity almost 4 years ago Very good! 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/playvox-muito-bom) ![Kerolos S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerolos S.") KS Kerolos Samir.S5\_BSEG • Last activity over 4 years ago I suggest that you set up a program to teach another language through Playvox? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) [ View all Discussions ](https://www.g2.com/products/playvox-quality-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 17% [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) Playvox Quality Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ##### ##### Playvox Quality Management Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/playvox-quality-management/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which payment analytics platforms are best for teams that need to track transaction trends across multiple payment gateways from a single dashboard?](https://www.g2.com/discussions/which-payment-analytics-platforms-are-best-for-teams-that-need-to-track-transaction-trends-across-multiple-payment-gateways-from-a-single-dashboard)[What influencer marketing platforms work well for a mid-market brand that needs to run campaigns across multiple channels without a big agency?](https://www.g2.com/discussions/what-influencer-marketing-platforms-work-well-for-a-mid-market-brand-that-needs-to-run-campaigns-across-multiple-channels-without-a-big-agency)[Which financial aid software platforms are most trusted by admissions directors at K-12 schools based on user reviews?](https://www.g2.com/discussions/which-financial-aid-software-platforms-are-most-trusted-by-admissions-directors-at-k-12-schools-based-on-user-reviews) [Which enterprise risk management platforms can go live quickly for an organization that needs to show risk coverage without a 12-month implementation?](https://www.g2.com/discussions/which-enterprise-risk-management-platforms-can-go-live-quickly-for-an-organization-that-needs-to-show-risk-coverage-without-a-12-month-implementation)[Which is the top software for relational databases](https://www.g2.com/discussions/which-is-the-top-software-for-relational-databases)[Pros and Cons Details](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)