--- title: Playvox Quality Management Reviews meta_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 1163 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews **Vendor:** Playvox **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,163 ## About Playvox Quality Management Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. ## Playvox Quality Management Pros & Cons **What users like:** - Users find Playvox Quality Management to be **very easy to navigate** and user-friendly, enhancing daily productivity. (10 reviews) - Users appreciate the **efficiency** of Playvox Quality Management, enabling easy tracking and improvement of performance standards. (9 reviews) - Users value the **customizable QA scorecards** of Playvox, enhancing quality assurance efficiency and clarity in evaluations. (7 reviews) - Users value the **excellent customer support** provided by Playvox, enhancing collaboration and performance improvement. (5 reviews) - Users praise the **intuitive evaluation process** of Playvox, enhancing feedback delivery and streamlining quality monitoring. (5 reviews) - Users find Playvox's **ease of use** and coaching logs management immensely helpful for performance monitoring and feedback. (5 reviews) - Navigation Ease (4 reviews) - Time-saving (4 reviews) - Auditing (3 reviews) - Case Management (3 reviews) **What users dislike:** - Users find **limited customization** options in Playvox Quality Management hinder their ability to tailor the platform to their needs. (3 reviews) - Users find the **missing features** of Playvox Quality Management, like limited dispute raising and interface customization, frustrating. (3 reviews) - Users find **poor reporting** capabilities in Playvox Quality Management, noting a lack of advanced filters and flexibility. (3 reviews) - Users experience **update issues** that hinder KPI visibility and affect workflow, including system downtime during updates. (3 reviews) - Users note that the **ineffectiveness of quality disputes** often leaves them unresolved in the chat window with QA analysts. (1 reviews) - Delay Issues (1 reviews) - Expensive (1 reviews) - Users find the **layout issues** of Playvox detract from readability and accessibility of information, needing design improvements. (1 reviews) - Loading Issues (1 reviews) - Notification Issues (1 reviews) ## Playvox Quality Management Reviews ### 1. A life changing application. **Rating:** 5.0/5.0 stars **Reviewed by:** rodgewell christer g. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Playvox Quality Management?** Playvox Quality Management helps the employees to identify the area of their expertise by determining their opportunities. **What do you dislike about Playvox Quality Management?** Everything is good and helpful. No feedback is needed. **What problems is Playvox Quality Management solving and how is that benefiting you?** It identify the opportunities of the agent to improve their area of expertise. **Official Response from Donna Lightfoot:** > Hi Rodgewell, Thank you for your review and sharing your appreciation of Playvox! ### 2. User Friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly T. | Trust Team Care Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Playvox Quality Management?** It is much more user friendly and easier to navigate compaired to other QM operating systems I have used before. Great interface, and I love how it is more personable with having the ability to add a profile picture and emojies! **What do you dislike about Playvox Quality Management?** I would have to say the colors are a bit dull. I think the pages would be more appealing with some added colors or pictures. **What problems is Playvox Quality Management solving and how is that benefiting you?** It is assisting me personally by allowing my team to easier evaluate completed work for quality issues and reaching out with tips and coaching suggestions for improvment in work flow operations. **Official Response from Donna Lightfoot:** > Hi Kimberly, Thank you for you review and sharing your appreciation of Playvox! ### 3. Informative, Timely, straightforward, Dependable. **Rating:** 5.0/5.0 stars **Reviewed by:** Cyrill M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2024 **What do you like best about Playvox Quality Management?** Playvox is very handy - handy in the sense that you receive reveiws in a timely and efficiwnt matter, you dont have to go through the hastle of changing locations for face to face meetups, allowing for time to reveiw and improve on work which i feel is of great importance. **What do you dislike about Playvox Quality Management?** so far, so good, i feel all is usefull in some way depending on the situation **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox solves the problem of bridging communication between QA and Users which is beneficial as i get crucial feedback and information at my Desk without having to change locations or neccesarily pause my work, saving me time and energy. **Official Response from Donna Lightfoot:** > Hi Cyrill, Thank you for your review and sharing your appreciation of Playvox! ### 4. My experience in using Playvox Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chereb M. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Playvox Quality Management?** Ease of use when navigating to track my scores and simple ui, number of features which I easily track and monitor my scores, Ease of integration. **What do you dislike about Playvox Quality Management?** Frequency of use, since we use this a lot the loading is the issue. **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps us track our quality score, and keeps us on the right track. Also, to see where we are lacking and correct it. **Official Response from Donna Lightfoot:** > Hi Chereb, Thank you for your review and sharing your appreciation of Playvox! ### 5. Great tool for Quality Management **Rating:** 4.5/5.0 stars **Reviewed by:** Georgette T. | Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Playvox Quality Management?** It is easy to create scorecards, manage data, and deliver insights to operations **What do you dislike about Playvox Quality Management?** Regarding scorecards, it would have been better if there was an option to hide items that do not apply to a specific question. **What problems is Playvox Quality Management solving and how is that benefiting you?** Ease in delivering insights about opportunities or behaviors observed for a specific agent **Official Response from Donna Lightfoot:** > Hi Georgette, Thank you for your review and sharing your appreciation of Playvox! ### 6. It is very useful to check your service audits very throughly. **Rating:** 5.0/5.0 stars **Reviewed by:** wahiduzzaman s. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Playvox Quality Management?** You can check your errors very throughly. It is very useful to check in what reason you got your markdown/ **What do you dislike about Playvox Quality Management?** It can be a little difficult while raising a dispute/ **What problems is Playvox Quality Management solving and how is that benefiting you?** Since I have been working as a Foodpanda rider service agent, it helpsme to utilize my quality of work. When we get audits of our chats with the riders from playvox we can check our errors. And since our respective QAs define very throughly the reasons of our markdowns and they also suggest what we could do instead. Our respective leads also send us coaching sessions accordingly. **Official Response from Donna Lightfoot:** > Hi Wahiduzzaman, Thank you for your review and sharing your appreciation of Playvox! ### 7. Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Playvox Quality Management?** Updates reflect on a daily basis and is simple **What do you dislike about Playvox Quality Management?** Not a lot of filters, hourly productivity will be great **What problems is Playvox Quality Management solving and how is that benefiting you?** KPI Visibilty **Official Response from Donna Lightfoot:** > Hi, Thank you for your review and sharing your appreciation of Playvox! ### 8. a very good website for quality management **Rating:** 5.0/5.0 stars **Reviewed by:** Younis M. | QA, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Playvox Quality Management?** most powerful tool is how we can get any report in esay way and the support for the website was very good **What do you dislike about Playvox Quality Management?** It needs some improvements to the design and menus so that accessing the report is easier and more effective **What problems is Playvox Quality Management solving and how is that benefiting you?** N/A **Official Response from Donna Lightfoot:** > Hi Younis, Thank you for your review and sharing your appreciation of Playvox! ### 9. Experience has been excellent and it motivates to get better at work. **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen K. | Compliance Analyst., Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Playvox Quality Management?** The best thing about playvox is the point system that brings you on top among your collegue. **What do you dislike about Playvox Quality Management?** There is nothing that I dislike about playvox **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps you to analyse your quality status of past months and keep a record of it. I have been able to track my quality record. **Official Response from Donna Lightfoot:** > Hi Praveen, Thank you for your review and sharing your appreciation of Playvox! ### 10. Through playvox I can easily inform everyday updates of my performances. **Rating:** 5.0/5.0 stars **Reviewed by:** Elsede B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Playvox Quality Management?** Playvox Quality Management is very useful when it comes to work. I can see the update of my daily perfomances and I can monitor my scores every now and then. It really helps me a lot when it comes to monitoring daily performances. **What do you dislike about Playvox Quality Management?** For me, I cannot find any downsides in Playvox Quality Management because it helps me a lot to make my work easier. **What problems is Playvox Quality Management solving and how is that benefiting you?** Everytime I got confuse of my scores, I use this tool because its helps me shows the update my performance daily, weekly and monthly. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 11. Playvox Quality Management tool is an amazing software to analyze and visualize errors and progress. **Rating:** 4.5/5.0 stars **Reviewed by:** qamar z. | customer support executive, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Playvox Quality Management?** Playvox QA Management tool is easy to use and has a GUI that allows users and administration to make implementation easy. Moreover in the BPO industry, this tool has a vast use in customer support to analyze errors and progress regarding the standard of procedure. furthermore, it's very simple to integrate any changes to create coaching for individuals easily. **What do you dislike about Playvox Quality Management?** Playvox QA Management tool may not be suitable for all industries or types of projects. however, it can be difficult to measure the effectiveness of quality assurance. In the future, if the AI model is installed to overcome these limitations then this software will beat their competitors. **What problems is Playvox Quality Management solving and how is that benefiting you?** it help us to identify error and analize our progress record and help us to learn from our mistake we create in our organizational SOPs **Official Response from Donna Lightfoot:** > Hi Qamar, Thank you for your review and sharing your appreciation of Playvox! ### 12. Great experience with playvox **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica G. | Digital banking rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Playvox Quality Management?** I really love reading feedback to improve the quality of my calls. In this way I was able to know where I should improve to get a better score. aside from quality playvox as well has this feature same like with other social media apps, where you can post what you want and of course some helpful informations. **What do you dislike about Playvox Quality Management?** for now I don't see any reason to dislike it. playvox is very easy to use. **What problems is Playvox Quality Management solving and how is that benefiting you?** it helps us to improve our quality and in the end will also helps us get great score. **Official Response from Donna Lightfoot:** > Hi Angelica, Thank you for your review and sharing your appreciation of Playvox! ### 13. Enhancing Customer Service with Playvox QM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Playvox Quality Management?** It is user friendly and can be integrated into software tools such as Salesforce **What do you dislike about Playvox Quality Management?** It is a bit expensive for a smaller team or small businesses **What problems is Playvox Quality Management solving and how is that benefiting you?** It is providing a structured evaluations and feedback to ensures that as a QA I can manage my agents calls/email. Aside from that, it has automated workflows for evaluations, allowing QA to focus more on strategic improvements instead of manual tasks. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 14. I like is really organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel S. | Bilingual Agent, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Playvox Quality Management?** Is organized displaying the results of the QA evaluations, I feel is also really detailed which is good. **What do you dislike about Playvox Quality Management?** It doesn't have anything that I can dislike. **What problems is Playvox Quality Management solving and how is that benefiting you?** Everything is good. **Official Response from Donna Lightfoot:** > Hi Isabel, Thank you for your review and sharing your appreciation of Playvox! ### 15. Easy-to-use and manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Charm T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Playvox Quality Management?** I like it because you can easily identify the things that you need to correct and you will see the thnings that you need to enhance especially about coaching session. You can easily check it as considered acknowledged unlike others you still need to click many boxes and such. **What do you dislike about Playvox Quality Management?** As of this moment none because we are using it for coaching session and what i can say it is easy to use. No problem at all. **What problems is Playvox Quality Management solving and how is that benefiting you?** It can save my time especially doing multitasking because again its very user friendly **Official Response from Donna Lightfoot:** > Hi Kimberly Charm, Thank you for your review and sharing your appreciation of Playvox! ### 16. Simple yet Flexible! **Rating:** 5.0/5.0 stars **Reviewed by:** Dean Charles J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Playvox Quality Management?** What I love about playvox is how easy it is to use and the features implimented helped us easily communicate the opportunities to the agents even when we are working remotely. **What do you dislike about Playvox Quality Management?** The only downside that I can see is that we haven't use this earlier, this would have made our evaluation before a lot easier. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox helps us enumerate the opportunities the agent has that needs to be improved and is communicated in a way that the agent can easily understand, specially when working remotely. **Official Response from Donna Lightfoot:** > Hi Dean, Thank you for your review and sharing your appreciation of Playvox! ### 17. Playvox Evaluation Review- Caio **Rating:** 5.0/5.0 stars **Reviewed by:** Caio L. | CNC, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Playvox Quality Management?** The plattaform is very interactive and easy to navigate. Everything you need is can easily be found. **What do you dislike about Playvox Quality Management?** Sometimes the notification menu will always have something to read, but not that relevant. For example: one notification that I did see already will appear again (the exact same thing) in the same day. **What problems is Playvox Quality Management solving and how is that benefiting you?** It is helping my business to improve as I improve the quality on each call I take. Seing the metrics, graphics enables me to see where to improve as well as where to maintain my performance. **Official Response from Donna Lightfoot:** > Hi Caio, Thank you for your review and sharing your appreciation of Playvox! ### 18. Great product for Feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Emma C. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Playvox Quality Management?** I find Playvox very easy to understand. When receiving feedback it is laid out well and allows you to see exactly whatyou have to focus on. It also allows you to track your progress so I can keep an eye on my overall performances. **What do you dislike about Playvox Quality Management?** There has been nothing i dislike about playvox so far **What problems is Playvox Quality Management solving and how is that benefiting you?** It allowsme to see where i am making mistakes in my roll. **Official Response from Donna Lightfoot:** > Hi Emma, Thank you for your review and sharing your appreciation of Playvox! ### 19. Playvox Review **Rating:** 4.5/5.0 stars **Reviewed by:** Julie Ann S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Playvox Quality Management?** What I like about Playvox Quality Management is that I can see my QA scores real time and can see my call-out right away and the Evaluator even left a comment on every evaluation. I always check it every day to monitor my weekly and monthly QA scores. The comment left by the evaluator is easy to understand and can be applied immediately on the next call to avoid same call-out moving forward. It is easy to understand kind of form. **What do you dislike about Playvox Quality Management?** As of the moment, I don't have anything that I dislike about Playvox. **What problems is Playvox Quality Management solving and how is that benefiting you?** I was able to see the call out right away and can apply the call out to my next call to avoid the same call out in the future. **Official Response from Donna Lightfoot:** > Hi Julie Ann, Thank you for your review and sharing your appreciation of Playvox! ### 20. its a wonderful tool that keeps you always updated. **Rating:** 5.0/5.0 stars **Reviewed by:** ABDESSALAM A. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Playvox Quality Management?** having my updated quality report, and dispute them if im not agree with resolution. **What do you dislike about Playvox Quality Management?** sometimes due to updates, we can no longer have a visibility of our KPIs **What problems is Playvox Quality Management solving and how is that benefiting you?** its helping us getting our performance updates **Official Response from Donna Lightfoot:** > Hi Abdessalam, Thank you for your review and sharing your appreciation of Playvox! ### 21. Fun and useful **Rating:** 5.0/5.0 stars **Reviewed by:** Annastasia F. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Playvox Quality Management?** I love the atmosphere it adds to my work-from-home job. It keeps me social with my peers and I am able to also check my stats. It is very easy to use and I use it daily. **What do you dislike about Playvox Quality Management?** I personally have not noticed any downsides to this product. **What problems is Playvox Quality Management solving and how is that benefiting you?** Staying social in a work from home environment. It has made me closer to my peers. **Official Response from Donna Lightfoot:** > Hi Annastasia, Thank you for your review and sharing your appreciation of Playvox! ### 22. - **Rating:** 5.0/5.0 stars **Reviewed by:** Nora A. | Customer Satisfaction Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Playvox Quality Management?** Improving my performance πŸ’š πŸ’šπŸ’š πŸ’šπŸ’š πŸ’š **What do you dislike about Playvox Quality Management?** Fear of getting it wrong😩😩😩😩😩😩😩😩😩 **What problems is Playvox Quality Management solving and how is that benefiting you?** A great department that works to solve employee issues, to improve their knowledge **Official Response from Donna Lightfoot:** > Hi Nora, Thank you for your review and sharing your appreciation of Playvox! ### 23. Easier tracking for my growth **Rating:** 5.0/5.0 stars **Reviewed by:** jaster t. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Playvox Quality Management?** Easier to use, and there is a lot of feature to explore. **What do you dislike about Playvox Quality Management?** Nothing. Everything is perfect here. I love it. **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps me to check my score easily and also track my performance at work. It also shows where I lack and what part should I focus on. **Official Response from Donna Lightfoot:** > Hi Jaster, Thank you for your review and sharing your appreciation of Playvox! ### 24. Playvox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Emerson B. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Playvox Quality Management?** We can easily see the playvox score per assigned team and it is properly designed with easy visibility **What do you dislike about Playvox Quality Management?** It sometimes load but it is understandable knowing the amount of audits our team receive **What problems is Playvox Quality Management solving and how is that benefiting you?** It is beneficial to knowing that with our problem to monitor the result of our score. It can be easily shown with just few clicks **Official Response from Donna Lightfoot:** > Hi Emerson, Thank you for your review and sharing your apperception of Playvox! ### 25. Great tool to finish the job. **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence Samuel P. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Playvox Quality Management?** Playvox helps to keep agents align and callibrated to the process with each other. It is easy to use and to access. **What do you dislike about Playvox Quality Management?** None, there nothing I would like to add on. **What problems is Playvox Quality Management solving and how is that benefiting you?** None. **Official Response from Donna Lightfoot:** > Hi Lawrence, Thank you for your review and sharing your appreciation of Playvox! ### 26. It is easy to use and very convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Prilla Mae A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Playvox Quality Management?** What I like the most is when you click the notification that you have received to your email it will routed you directly to the quality evaluation **What do you dislike about Playvox Quality Management?** Well when using the playvox it has a lot of compartments or shall I say you really have to clicked the specific tab for you to get all the evaluations. **What problems is Playvox Quality Management solving and how is that benefiting you?** Well everytime I have a evaluation I learned what would be the things that needs to be done and what things to be improve to be more effective employee as it has the options where the quality analyst can emphasize there opinions on how to improve your chats **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 27. TM - Latoya **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Playvox Quality Management?** The tool is very intuitive for easy navigation. **What do you dislike about Playvox Quality Management?** Better filtering options when selecting teams. If a organization has 50+ teams, it can be time consuming to add all teams for reporting purposes. **What problems is Playvox Quality Management solving and how is that benefiting you?** Most of the reporting we use comes from Domo. There is an agent report that is not yet ready in Payvox that would be useful to get individual insight. **Official Response from Donna Lightfoot:** > Hi, Thank you for your review and feedback on Playvox. ### 28. My Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Playvox Quality Management?** I like the most aboutPlayvox Quality Management are first it will show the daily, weekly or monthly scores, I can also track the QA scores, markdowns also the details of the markdowns. In that way I can back track the tickets everytime I need to check on something I can easily check it and select on the specific week or month, **What do you dislike about Playvox Quality Management?** For me I don't have specific dislike about playvox it's just that there are times it so loading in the system. **What problems is Playvox Quality Management solving and how is that benefiting you?** It is benefiting me because it's easy to use and it doesn't take that much time **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 29. Playvox is very Helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Evegail Y. | Customer service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Playvox Quality Management?** In Playvox you will be able to be updated for your standing or in your score. **What do you dislike about Playvox Quality Management?** None so Far, all Goods. Using playvox is very convenient for us as a user. **What problems is Playvox Quality Management solving and how is that benefiting you?** Very benefecial, In using playvox we can check what we've done so far for the month. We can use playvox to track if we are failed for the month or not. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 30. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** kayla j. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Playvox Quality Management?** I love the fact that everything is well organized and easy to follow. I like that everyone is able to associate in positive ways throughout the layout and is overall having a wonderful experience we appreciate you creating this for us. **What do you dislike about Playvox Quality Management?** I do not have any comment due to loving everything with in this **What problems is Playvox Quality Management solving and how is that benefiting you?** This layout is helping solve the way we as workers can do better and be able to find things quickly to benefit us in a better way **Official Response from Donna Lightfoot:** > Hi Kayla, Thank you for your review and sharing your appreciation of Playvox! ### 31. Playbox very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne O. | Customer Service Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Playvox Quality Management?** Playbox is very user friendly. The tabs are easy to navigate and we can filter the dates. **What do you dislike about Playvox Quality Management?** I hope there is a clickable button when we are in the report page specifically on the total error and total evaluation that can be routed directly to see the summary. **What problems is Playvox Quality Management solving and how is that benefiting you?** It is very useful I can easily track my performance progress specially with my performance quality review from the past weeks and months. **Official Response from Donna Lightfoot:** > Hi Joanne, Thank you for your review and sharing your appreciation of Playvox! ### 32. Excellent way of keeping track with one's own metrics and performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Playvox Quality Management?** Being able to tweak and manage my own quality according to the in detail overview offererd about my performance. **What do you dislike about Playvox Quality Management?** So far I have nothing to dislike about Playvox, it's one of the tooks I like best. **What problems is Playvox Quality Management solving and how is that benefiting you?** helping me truly understand the areas in which improvement is needed and putting me into easy coaching sessions with my managers to create new goals and manage expectations **Official Response from Donna Lightfoot:** > Hi, Thank you for your review and sharing your appreciation of Playvox! ### 33. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Playvox Quality Management?** Ease to see schedules daily/weekly for optimal view **What do you dislike about Playvox Quality Management?** Cannot see schedule monthly and need to click week to week **What problems is Playvox Quality Management solving and how is that benefiting you?** Knowing how to look at my day ahead **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 34. excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna V. | BackOffice Latam Airlines, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Playvox Quality Management?** Playvox is a versatile system, and extremely easy to use, in this way we can follow the feedback clearly, it is a system that, on top of everything else, shows you whether or not you have signed the monitoring, super simple, the best feedback system I have ever had I worked, I will definitely recommend companies I visit. **What do you dislike about Playvox Quality Management?** There's nothing I don't like about playvox, I like how easy it is and the profile editing it provides. **What problems is Playvox Quality Management solving and how is that benefiting you?** I don't see any problem with the tool, I really like it as it is at the moment **Official Response from Donna Lightfoot:** > Hi Giovanna, Thank you for your review and sharing your appreciation of Playvox! ### 35. The most recommendable tool to monitor your quality of work **Rating:** 5.0/5.0 stars **Reviewed by:** Donnalyn L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Playvox Quality Management?** As a customer service representative, I would like to tell you that my overall experience of using this software is that Im very satisfied as it's so convenient to use and so far we haven't encountered any issues at all.This tool provides easy access to share feedback and evaluation or can generate reports to guide our customer support . On top of that, this made track our score real time so we can immediately determine which area I struggle with. In short, we needed this on our job cause this made our job faster and gave us an important output. **What do you dislike about Playvox Quality Management?** None so far cause overall is easy to understand and to use. **What problems is Playvox Quality Management solving and how is that benefiting you?** Problems such as on how to respond to an irate or fussy customer in a professional way, on how to resolve one issues and many and so on. Using this playvox tool, this solved my problems or my struggles. It benefits me like correcting my mistakes. gives me feedback on what areas I need to improve in real time and helps me improve my communication skills. **Official Response from Donna Lightfoot:** > Thank you for your 5 star review and for sharing your appreciation of Playvox! ### 36. Good for grading **Rating:** 5.0/5.0 stars **Reviewed by:** Diana M. | Usuario Glover, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Playvox Quality Management?** The points you get for logging in every day **What do you dislike about Playvox Quality Management?** I don't know, I think everything is fine 😊 I like it **What problems is Playvox Quality Management solving and how is that benefiting you?** I don't think there are no problems **Official Response from Donna Lightfoot:** > Hi Diana, Thank you for your review and sharing your appreciation of Playvox! ### 37. It is easy to access and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Regina R. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Playvox Quality Management?** You can check everything especially your evaluation. It is not laggy and easy to access especially for users that is not tech savvy. **What do you dislike about Playvox Quality Management?** None, as everything with this platform is easy to access. **What problems is Playvox Quality Management solving and how is that benefiting you?** I can track all of my quality assurance results and I can check all the things I need to improve on and it has a feature that you can easily track everything. **Official Response from Donna Lightfoot:** > Thank you for your review and showing your appreciation of Playvox! ### 38. My experienced in Playvox Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chrisia T. | Customer service representatives, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Playvox Quality Management?** It very helpful for us to check our daily scores this way we can also see how and what good quality we are providing to our clients. **What do you dislike about Playvox Quality Management?** I don't see any downsides in playvox quality management as this is very helpful for us to know what is our quality we provide to our clients. **What problems is Playvox Quality Management solving and how is that benefiting you?** We can identify our lapses and where we make mistakes on assisting clients. It's benefiting us in this way we are aware of our scored wether it's good and bad quality of the conversation to ur clients. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 39. Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Playvox Quality Management?** I like how the system works and is used by everyone. **What do you dislike about Playvox Quality Management?** Nothing in particular, because the platform is very simple. **Recommendations to others considering Playvox Quality Management:** Simple and versatile system, easy to use and complete, I like to use it throughout the day, where the internal interaction is good and simplified, we all interact a lot here, always try to interact and look for tips within the platform itself, it makes things much easier. **What problems is Playvox Quality Management solving and how is that benefiting you?** I found no problems. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 40. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** April Rose D. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Playvox Quality Management?** I love that I can review my QA audits anytime and I can even comment on the feedbacks. **What do you dislike about Playvox Quality Management?** The Community, simply because I don't use it that much. **What problems is Playvox Quality Management solving and how is that benefiting you?** na **Official Response from Donna Lightfoot:** > Hi April, Thank you for your review and feedback on Playvox! ### 41. Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** John Renan R. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Playvox Quality Management?** As a supervisor who's logging our agents evaluation it's truly helpful and easy to navigate. It also provides reports for a week on week trend and easy to manage the roster. **What do you dislike about Playvox Quality Management?** One thing I can think of would be managing or creating your own team bucket and using it as a default for much easier evaluation. **What problems is Playvox Quality Management solving and how is that benefiting you?** The system helps us evaluate our agents more effectively and faster. It gives additional time for our other daily productivity since it's easy to use. Also, it provides insight on that area of opportunity for our agents. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 42. Streamline operations for Workforce Management with Playvox **Rating:** 5.0/5.0 stars **Reviewed by:** Nanda K. | Deliverability Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Playvox Quality Management?** It is very user friendly and very helpful to review the quality for the tickets. **What do you dislike about Playvox Quality Management?** we can easily analyze the data and provide a better grading for the agents. **What problems is Playvox Quality Management solving and how is that benefiting you?** Easy to review the tickets and chcek the quality score for the teammates **Official Response from Donna Lightfoot:** > Hi Nanda, Thank you for your review and sharing your appreciation of Playvox! ### 43. This helps better my job **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Connection Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Playvox Quality Management?** I love how Playvox Quality Management shows us how we did and when a mistake was made there is a comment on how we should improve ourselves. **What do you dislike about Playvox Quality Management?** So far not disliking anything about Playvox Quality Management. **What problems is Playvox Quality Management solving and how is that benefiting you?** Its helping me solve the mistakes Ive made and how to better myself in my job. **Official Response from Donna Lightfoot:** > Hi Jessica, Thank you for your review and sharing your appreciation of Playvox! ### 44. Playvox to me is the widget to determine your weak and strong points **Rating:** 5.0/5.0 stars **Reviewed by:** Meer W. | Chat Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Playvox Quality Management?** I like the brief detail of every error I made, it tells me where and which mistake I made **What do you dislike about Playvox Quality Management?** I don't think there is something which I don't like about Playvox **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox is correcting me on my mistakes **Official Response from Donna Lightfoot:** > Hi Meer, Thank you for your review and sharing your appreciation of Playvox! ### 45. very easy to use and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Playvox Quality Management?** I honestly love this as my work tool as it really had a big help in terms on work. As a customer support, I can easily track our coachings from our QAs. **What do you dislike about Playvox Quality Management?** Nothing. I think the only thing that bothers me when I'm new to this application is I don't know how to navigate the site **What problems is Playvox Quality Management solving and how is that benefiting you?** The benefit of using this tool is I can easily review my mark downs from previous evaluations so that I can improve the quality I provide to my customers **Official Response from Donna Lightfoot:** > Hi, Thank you for your review and sharing your appreciation of Playvox! ### 46. Great tool for Quality Assurance **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Playvox Quality Management?** The user-interface is as friendly as it can get. Subtle color choices, tabs for each task/workspace, filters work great, and the built-in notifications system is insanely helpful. **What do you dislike about Playvox Quality Management?** The Community tab. Not exactly dislike it, it's just something I never use. **What problems is Playvox Quality Management solving and how is that benefiting you?** I used to work with another QA tool for sharing feedback. There was no notifications system whatsoever. The user had to proactively look into a separate site to look at their feedback. Most people didn't even have the link to the site. Playvox makes it more efficient by immediately delivering it to them in the same spot. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 47. Easy to use and understand the feedbacks shared. **Rating:** 5.0/5.0 stars **Reviewed by:** Guru K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Playvox Quality Management?** One of the best aspects of Playvox Quality Management is its comprehensive approach to evaluating agent performance, offering detailed insights and analytics to improve customer service quality. **What do you dislike about Playvox Quality Management?** As an agent nothing that I have come across. Everything seems to be good. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox Quality Management standardizes evaluation processes, ensuring consistent service quality and enabling targeted coaching for agents. This enhances customer satisfaction, loyalty, and team efficiency. **Official Response from Donna Lightfoot:** > Hi Guru, Thank you for your review and sharing your appreciation of Playvox! ### 48. very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Nour el din A. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Playvox Quality Management?** very easy to use and colorful nad it'a very blessed to the eye **What do you dislike about Playvox Quality Management?** I think from my honest opinion that there is nothing I didn't like in it till now , but sure thing that I will let you know once I discover a thing that I dislke **What problems is Playvox Quality Management solving and how is that benefiting you?** the notification that I get when I hit my target at work and how it essy to know the comment from you supervisior **Official Response from Donna Lightfoot:** > Hi Nour, Thank you for your review and sharing your appreciation of Playvox! ### 49. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Turakapalli Syed M. | Associate account management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Playvox Quality Management?** We can check our daily progress and it'll be helpful to plan stratagies further. **What do you dislike about Playvox Quality Management?** Nothing. Everything is good. It's hard to arrnage coachings. **What problems is Playvox Quality Management solving and how is that benefiting you?** It's hepful to gain missing knowledge **Official Response from Donna Lightfoot:** > Hi Turakapalli, Thank you for your review and sharing your appreciation of Playvox! ### 50. All in one **Rating:** 5.0/5.0 stars **Reviewed by:** Nagham E. | Quality assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Playvox Quality Management?** That i can do whatever i need on it, monitoring agents, analysis, improving agents , coaching and even more **What do you dislike about Playvox Quality Management?** Sometimes it takes time to submit a mointior **What problems is Playvox Quality Management solving and how is that benefiting you?** The analysis and coaching feature **Official Response from Donna Lightfoot:** > Hi Nagham, Thank you for your review and sharing your appreciation of Playvox! ## Playvox Quality Management Discussions - [I suggest that you set up a program to teach another language through Playvox?](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) - 3 comments, 2 upvotes - [How to easily sign in evaluations that i got](https://www.g2.com/discussions/30725-how-to-easily-sign-in-evaluations-that-i-got) - 1 comment, 2 upvotes - [What are the main reasons for weekly updates?](https://www.g2.com/discussions/quais-sao-os-motivos-principais-de-atualizacoes-semanais) - 1 comment, 1 upvote - [Does Playvox integrate with my CRM or service software?](https://www.g2.com/discussions/does-playvox-integrate-with-my-crm-or-service-software) - 1 comment, 1 upvote - [Is it possible to have the authority to know my ranking at the company level?](https://www.g2.com/discussions/is-it-possible-to-have-the-authority-to-know-my-ranking-at-the-company-level) - 1 comment, 1 upvote - [View Playvox Quality Management pricing details and edition comparison](https://www.g2.com/products/playvox-quality-management/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+06%3A54%3A49+-0500&secure%5Bsession_id%5D=c5b9d94a-931c-40c5-97ec-17c8387bf5fd&secure%5Btoken%5D=727a22ba3c3ae6e4a4d3e81202ba641c6c8025afa30291ddcd673f5f1d5b4daf&format=llm_user) ## Playvox Quality Management Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Playvox Quality Management Alternatives - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (826 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)