--- title: Playvox Quality Management Reviews meta_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 1163 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews **Vendor:** Playvox **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,163 ## About Playvox Quality Management Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. ## Playvox Quality Management Pros & Cons **What users like:** - Users find Playvox Quality Management to be **very easy to navigate** and user-friendly, enhancing daily productivity. (10 reviews) - Users appreciate the **efficiency** of Playvox Quality Management, enabling easy tracking and improvement of performance standards. (9 reviews) - Users value the **customizable QA scorecards** of Playvox, enhancing quality assurance efficiency and clarity in evaluations. (7 reviews) - Users value the **excellent customer support** provided by Playvox, enhancing collaboration and performance improvement. (5 reviews) - Users praise the **intuitive evaluation process** of Playvox, enhancing feedback delivery and streamlining quality monitoring. (5 reviews) - Users find Playvox's **ease of use** and coaching logs management immensely helpful for performance monitoring and feedback. (5 reviews) - Navigation Ease (4 reviews) - Time-saving (4 reviews) - Auditing (3 reviews) - Case Management (3 reviews) **What users dislike:** - Users find **limited customization** options in Playvox Quality Management hinder their ability to tailor the platform to their needs. (3 reviews) - Users find the **missing features** of Playvox Quality Management, like limited dispute raising and interface customization, frustrating. (3 reviews) - Users find **poor reporting** capabilities in Playvox Quality Management, noting a lack of advanced filters and flexibility. (3 reviews) - Users experience **update issues** that hinder KPI visibility and affect workflow, including system downtime during updates. (3 reviews) - Users note that the **ineffectiveness of quality disputes** often leaves them unresolved in the chat window with QA analysts. (1 reviews) - Delay Issues (1 reviews) - Expensive (1 reviews) - Users find the **layout issues** of Playvox detract from readability and accessibility of information, needing design improvements. (1 reviews) - Loading Issues (1 reviews) - Notification Issues (1 reviews) ## Playvox Quality Management Reviews ### 1. Great tool, excellent Customer service from de manager, very helpful and always on top **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo G. | QA Xforce, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Playvox Quality Management?** Great reporting, easy to use, FAQ usefull. the management is very easy, different views. **What do you dislike about Playvox Quality Management?** I you can customize the data of the reports, such as specific field or column once you download the data it would be great. **What problems is Playvox Quality Management solving and how is that benefiting you?** QA follow up, with evaluations, reporting, very easy to remove and add users. **Official Response from Donna Lightfoot:** > Hi Guillermo, Thank you for your review and sharing your appreciation of Playvox! ### 2. Agents performance manager **Rating:** 4.0/5.0 stars **Reviewed by:** Yassmin E. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Playvox Quality Management?** Playvox is helping me so much to track the agent and the performance and to know the numbers and to know what to focus on **What do you dislike about Playvox Quality Management?** Sometimes the report is slow to be downloaded **What problems is Playvox Quality Management solving and how is that benefiting you?** Its so beneficial to me as i can extract reports for the agents and to identify the outliers **Official Response from Donna Lightfoot:** > Hi Yassmin, Thank you for your review and sharing your appreciation of Playvox! ### 3. One of the best tools to help a team improve **Rating:** 4.5/5.0 stars **Reviewed by:** Airton O. | Management Consultant - Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Playvox Quality Management?** Playvox Quality Management makes it easy for all Customer Support collaborators to check the current improvement goals and work towards them. The Playvox platform was quickly implemented on our project and it has several features that help us identify issues and work together to solve them, making our path to excellence manageable and clear. Our goals are more easily attainable and also easy to keep in sight, since the platform is intuitive, encouraging us to access it daily. **What do you dislike about Playvox Quality Management?** The platform sometimes take some time to change bettween its pages/features. **What problems is Playvox Quality Management solving and how is that benefiting you?** It makes really easy to understand my goals and the areas I can improve. Communication with management is easier too. **Official Response from Donna Lightfoot:** > Hi Airton, Thank you for your review and sharing your appreciation of Playvox! ### 4. Positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav D. | Support Specialist 2, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Playvox Quality Management?** The dashboard provides a very uncluttered layout of what could possibly be a lot of information on a single page, thus allowing shorter time to gather feedback on various parameters. **What do you dislike about Playvox Quality Management?** The notifications bell icon continues to remain even after a notification has been opened. **What problems is Playvox Quality Management solving and how is that benefiting you?** Quick reviews of performance feedback thereby allowing learning in a more open environment. **Official Response from Donna Lightfoot:** > Hi Gaurav, Thank you for your review and sharing your appreciation of Playvox! ### 5. Good experience having optimal results with each evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Eimy Sofía M. | Asistencia de soporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Playvox Quality Management?** It seems to me a functional system with good knowledge tools. **What do you dislike about Playvox Quality Management?** Reviews sometimes cannot be answered **What problems is Playvox Quality Management solving and how is that benefiting you?** They helped me to continue improving my quality **Official Response from Donna Lightfoot:** > Hi Eimy, Thank you for your review and sharing your appreciation of Playvox! ### 6. Playvox Review **Rating:** 4.0/5.0 stars **Reviewed by:** Earvin L. | Associate, Client Experience, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Playvox Quality Management?** Playvox is easy to navigate and check your upcoming schedule. **What do you dislike about Playvox Quality Management?** In my opinion the only downside of playvox is that it is not easy on the eyes. I'm not sure of the solution but I think it could be made easier to read the information **What problems is Playvox Quality Management solving and how is that benefiting you?** Easy to book days off **Official Response from Donna Lightfoot:** > Hi Earvin, Thank you for your review and sharing your appreciation of Playvox! ### 7. Playvox experience **Rating:** 4.0/5.0 stars **Reviewed by:** Paul Christian C. | Email Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Playvox Quality Management?** The application is easy to use and it is user friendly. **What do you dislike about Playvox Quality Management?** The application is not yet open for personalizations. **What problems is Playvox Quality Management solving and how is that benefiting you?** It mainly solves problems on where can we find the scores for certain metrics in QA. **Official Response from Donna Lightfoot:** > Hi Paul, Thank you for your review and sharing your appreciation of Playox! ### 8. Easy navigation to monitor your performance **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar P. | Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Playvox Quality Management?** Updated daily, very easy to navigate. Saves your scores over a long period of time so you can see your improvement **What do you dislike about Playvox Quality Management?** Nothing specific comes to mind, if nitpicking it would be nice if scors would be updated live **What problems is Playvox Quality Management solving and how is that benefiting you?** Monitoring my performances and seeing where I need to better myself **Official Response from Donna Lightfoot:** > Hi Oscar, Thank you for your review and sharing your appreciation of Playvox! ### 9. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl C. | Virtual Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Playvox Quality Management?** It is accessible and friendly user interface. This is really a helpful tool. **What do you dislike about Playvox Quality Management?** It loads slowing. Sometimes it stuck in a loop and I have to wait for a couple of minutes to able to pull up an item. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox standardizes evaluation processes, ensuring that all agents are measured against the same criteria. This leads to more objective assessments and fairer feedback. **Official Response from Donna Lightfoot:** > Hi Daryl, Thank you for your review and sharing your appreciation of Playvox! ### 10. Managing employees at it's finest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Playvox Quality Management?** It's so easy to track down your performance. You're able to identify easily what improvement you needed to ensure the quality and sucessfull growth of the business. **What do you dislike about Playvox Quality Management?** The system is so slow and loads a lot when viewing different pages **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps me to keep in line tracking my performance in monthly basis which helps bring success to companies growth. **Official Response from Donna Lightfoot:** > HI, Thank you for your review and sharing your appreciation of Playvox! ### 11. HOW EASY ARE YOU PLAYVOX **Rating:** 4.5/5.0 stars **Reviewed by:** Sarahkel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about Playvox Quality Management?** Definitely, the best thing about using Playvox is called "helpful one". This tool really had a big help in terms on work. As a customer support, it can easily track our coachings from our Team Manager. It even implement this to other things like having seeing our scores to aware our failures and good job to our work. In daily lives, I always use this as this tool would help me to check my stats and even put an integrity to my work. **What do you dislike about Playvox Quality Management?** I cannot say any dislikeable thing about this tool as I always use this during work as a customer support. Furthermore, it really helps me to lessen my workloads as this tool is really easy to use. **What problems is Playvox Quality Management solving and how is that benefiting you?** Business like my work, really had a great experienced in solving a lot of things. It will not just benefit me as a worker but it also benefit others like our Team Manager use this frequently to check our stats and even us to watch out some coaching by using this tool. I would really recommend this to all workers, definitely the customer supports. **Official Response from Donna Lightfoot:** > Hi Sarahkel, Thank you for your review and sharing your appreciation of Playvox! ### 12. Playvox as QA **Rating:** 4.5/5.0 stars **Reviewed by:** Hermielyn S. | customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Playvox Quality Management?** Simple and conscise and so much space for the QA analyst to leave a feedback **What do you dislike about Playvox Quality Management?** The score is somehow not detailed as to why it came up with such **What problems is Playvox Quality Management solving and how is that benefiting you?** I dont think there is since I am just an agent who used this in guaging my performance **Official Response from Donna Lightfoot:** > Hi Hermielyn, Thank you for your review and sharing your appreciation of Playvox! ### 13. It is a very easy page to know the breaking points and thus be able to improve. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony William A. | quality agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Playvox Quality Management?** The ease with which quality ratings are raised **What do you dislike about Playvox Quality Management?** Nothing to improve, it is the best page to be able to do audits **What problems is Playvox Quality Management solving and how is that benefiting you?** In the user experience **Official Response from Donna Lightfoot:** > Hi Anthony, Thank you for your review and sharing your appreciation of Playvox! ### 14. a very helpful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Manuela A. | operator validate and enter data, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Playvox Quality Management?** I really like the quality, the information it gives us and also the simplicity in finding the right information **What do you dislike about Playvox Quality Management?** I haven't found anything yet that the platform doesn't like **What problems is Playvox Quality Management solving and how is that benefiting you?** work problems **Official Response from Donna Lightfoot:** > Hi Manuela, Thank you for your review and sharing your appreciation of Playvox! ### 15. Playvox review by talabaty **Rating:** 4.5/5.0 stars **Reviewed by:** Hussien A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Playvox Quality Management?** I like the simple user interference and the smooth browsing of playvox, it enables me to search for my numbers and and view them in easy convenient way, also the customer service team are professional team with with fast response time, I use playvox a lot due to my quality numbers and tasks assigned to me and it helps with it's feature to overview the numbers and participate in calibration, and view old reports, it's a great combination to get integrated in data analysis that make me implement effective action plans. **What do you dislike about Playvox Quality Management?** I think that the name of playvox itself, it's not that bad, but it would have been better to be a more trendy name. **What problems is Playvox Quality Management solving and how is that benefiting you?** It solves the the frequent interaction between operation, quality assurance management and the agents as it make the interaction more simple and easier, and it benefits me a lot in tracking my progress, and view my numbers and old reports, as this enables me to develop my weaknesses points and strengthening my business skills **Official Response from Donna Lightfoot:** > Hi Hussien. Thank you for your review and sharing appreciation of Playvox! ### 16. Accurate Quality Analysts **Rating:** 5.0/5.0 stars **Reviewed by:** Jairru Pohl F. | Chat support, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Playvox Quality Management?** The direct answers and the best customer support to help agents to do better in their everyday process. Once the agent notice his/her wrong doings process wise, there is still a room for improvement and not to make the same mistake again. **What do you dislike about Playvox Quality Management?** None as of the moment as I am having the best time when someone auditing my process, it will really nurture me as an agent. **What problems is Playvox Quality Management solving and how is that benefiting you?** When I mistakenly done something and also for the things that I skipped about the step by step process, that's the time that they helped me a lot and once I come up with the same situations or scenario, the quality management helped me for that. **Official Response from Donna Lightfoot:** > Hi Jairru, Thank you for your review and sharing your appreciation of Playvox! ### 17. Pretty decent tool for Quality Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Playvox Quality Management?** The tool is easy to use and has all the necessary modules including Evaluations of course, Calibrations, Scorecards, Workloads and more. Disputes are a pretty nice functionality too. **What do you dislike about Playvox Quality Management?** Scorecard creation is a little buggy. Sometimes when adjusting the points or attribute names, changes aren't saved and you have to redo the change. It's a little thing but frustrating. **What problems is Playvox Quality Management solving and how is that benefiting you?** It's a good all-in-one solution for Quality Management. **Official Response from Donna Lightfoot:** > Thank you for y our review and sharing your appreciation of Playvox! ### 18. It was perfect!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwaq A. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Playvox Quality Management?** It's simple, clear, more effective and I think Playvox is part of the success! **What do you dislike about Playvox Quality Management?** Nothing at all, it's nice, maybe the color of green! **What problems is Playvox Quality Management solving and how is that benefiting you?** It improves the quality and makes it easier to understand the numbers and the report! **Official Response from Donna Lightfoot:** > Hi Ashwaq, Thank you for your review and sharing your appreciation of Playvox! ### 19. Playvox created a space for us to view our progress and growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Playvox Quality Management?** It's our primary tool to view the quality of our work. What I like the best about Playvox is the we can see the progress of our work and see what we can improve in. **What do you dislike about Playvox Quality Management?** Nothing. It's pretty much perfect in every way since it's organized and that's exactly what I like. **What problems is Playvox Quality Management solving and how is that benefiting you?** It benefits my growth in the company specially the quality of my work. It solves the lack of structure in the quality management of our company. **Official Response from Donna Lightfoot:** > Hi, Thank you for your review and sharing your appreciation of Playvox! ### 20. Evaluate your world! **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar C. | CEO, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Playvox Quality Management?** Very Detailed and minimalistic look and fill, a very smart way of reviewing people's performance through a series of steps, and a well-done section to make it easy to consume. **What do you dislike about Playvox Quality Management?** In my understanding they need to organize better the sections, there was an update that scrumble everything. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox is helping me to detailed know what I need to improve and what my strong areas of expertise, a very SMART way to evaluate your performance and overall learning skills. **Official Response from Donna Lightfoot:** > Hi Oscar, Thank you for your feedback and sharing your appreciation of Playvox! ### 21. Awesome tool which provides Quality experience and makes our work more convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Arcelie J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Playvox Quality Management?** Playvox is the tool I frequently use. It has a lot of features that makes our work more convenient. Playvox shows our quality evaluations. It's easy to use as we can track our evaluations day by day which we can determine our room for improvement. By using this tool having an easy implementation, it improves our skills as a Customer Support with an integrity. **What do you dislike about Playvox Quality Management?** There are times that Playvox has its downside. Some results did not reflect real time and some of the evaluations are not accurate as well as the graph is not the same as the score indicates. **What problems is Playvox Quality Management solving and how is that benefiting you?** There are times that we are not really sure on our evaluation scores. Playvox Quality Management helps us to determine our quality scores which can help us know our room for improvement as we can see what aspect on our service we can work on. Playvox Quality Management also includes coaching sessions where we can acknowledge and recall the things that we can improve and things that we need to avoid. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 22. How playvox helped me being efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Playvox Quality Management?** This is very helpful because it automatically stores all of our coaching logs. Let's us review all the date logged and who they logged them. It also allows us to easily paste data from an excell form as it will give you an option to save including the format. It is also quick to load any information even if the data has heavy files on them. **What do you dislike about Playvox Quality Management?** It is best to include a reminder option where we can assign playvox to send email reminder if an agent failed to acknowledge a coaching form or any form of audit. It's also best if we can assign a team for a group of members. Like have the ability to create a group from Team Manager's access. **What problems is Playvox Quality Management solving and how is that benefiting you?** Solves the paper issue. Saves a coach time in terms of data mining as playvox stores data and converts them to number that are easy to understand. As a coach it will be easier to review agent's behaviour as the markdowns are easy to review. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 23. Quick review for Playvox **Rating:** 4.5/5.0 stars **Reviewed by:** Seth R. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Playvox Quality Management?** Playvox is definitely has its ups. In business, quality is a must and to achieve one, using Playvox is the best choice. It has simple interface for easy use and features that are easy to learn and adapt. Filters and file exports are user friendly as well. **What do you dislike about Playvox Quality Management?** Personally, there's nothing to be disliked about Playvox.In fact, it is an application that I would recommend. However, some few downsides noticeable are lagging wherein some filters are not loading immediately and some data are not immediately uploaded or downloaded. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox mainly solves the main thing every business strives for. Quality. To achieve such feat, Playvox plays a big role. It helps you solve the scores for every interaction and easily sort it out for presentation. Overall, Playvox not only helps me with my day to day data compilation, it also helps me in every way possible by making sure that my data are precise. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 24. Advantages of Playvox Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz S. | Atendente de chat e snapcall, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Playvox Quality Management?** What I like the most are the feedbacks I receive weekly about my work. This helps me improve every day and to make and correct the mistakes I am making in my service. **What do you dislike about Playvox Quality Management?** There is nothing I don't like, I wanted to receive coins more easily. **What problems is Playvox Quality Management solving and how is that benefiting you?** Always keep me updated on my work. **Official Response from Donna Lightfoot:** > Hi Beatriz, Thank you for your review and sharing your appreciation of Playvox! ### 25. All I can say is, Playvox is very helpful for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessa M. | Call Center agent., Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Playvox Quality Management?** The most helpful about playvox is we will notified if we have an audit from our QA's. And also, if there's any update in our score, our supervisor will automatically upload it in plavox. **What do you dislike about Playvox Quality Management?** For me, there's no any problem using the playvox as it is very helpful for us. We can notified our scores and we can see our QA's score as well. **What problems is Playvox Quality Management solving and how is that benefiting you?** There's no any problem using playvox. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 26. User friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas E. | Call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Playvox Quality Management?** Playvox is easy to use and what I really like on this tool is the details and report showing on the main page since you can easily determine you scores wich is really convenient. **What do you dislike about Playvox Quality Management?** Playvox is a helpful tool for us to track our score reports. however, Playvox should be more user friendly interface. Tools and website nowadays aims for maximum user convenience. it is important because it influences how people interact with the tool and website especially to achieve their goals and satisfaction of their needs. Plavox could be enhance in profound ways such as reading reports easily, navigation more intuitive, and accessibility to information virtually seamless. **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps me out to read and filter the reports from quality assurance evaluations easily. **Official Response from Donna Lightfoot:** > Hi Nicholas, Thank you for your review and sharing your appreciation of Playvox! ### 27. Easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Outbound officer, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Playvox Quality Management?** Easy to use Easy to validate from it Easy to find you QA monitors easily **What do you dislike about Playvox Quality Management?** Too much simplicity on it and has too much limits **What problems is Playvox Quality Management solving and how is that benefiting you?** It soliving to get un-distracted or have any mislead to find your monitors And it get a benefit for making an MTD or YTD for QA easily and making disputes on them if it requires to **Official Response from Donna Lightfoot:** > Hi Muhammad, Thank you for your review and sharing your appreciation of Playvox! ### 28. Playvox, a review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Playvox Quality Management?** I like the way Playvox Quality Management has a simple user interface that anyone can adapt into. **What do you dislike about Playvox Quality Management?** The font used in the app isn't my taste. At least, they should have an option to customize it on self-preference. **What problems is Playvox Quality Management solving and how is that benefiting you?** It serves as a tool in getting scores, so in order for you to track your progress this is the right tool. ### 29. Quality Assurance **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Playvox Quality Management?** On playvox i can track my agents and my QA analysts, track monintors, reports and coaching. I can check if we are going up or down, very easy to use and check analysis each and everyday **What do you dislike about Playvox Quality Management?** sometimes the system go offline for updates etc which impact my work **What problems is Playvox Quality Management solving and how is that benefiting you?** Analysis, daily reports, checking daily mointoring , checking comments , checking coaching attainment **Official Response from Donna Lightfoot:** > Hi Ahmed, Thank you for your review and sharing your appreciation of Playvox! ### 30. My experience was very detailed and educational. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus R. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Playvox Quality Management?** I like the way Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. **What do you dislike about Playvox Quality Management?** I would say that there is not much of a downside when playvox is helping your employees to improve. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox Quality Management is solving the issue of coaching our customer service representatives and playvox has helped our customer service representatives at Ticketmaster improve. **Official Response from Donna Lightfoot:** > Hi Marcus, Thank you for your review and sharing your appreciation of Playvox! ### 31. Simple and sleek yet offers a large amount of functions regarding Quality Management. **Rating:** 4.0/5.0 stars **Reviewed by:** Awais H. | Concierge Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Playvox Quality Management?** I can view and review my quality aspects from all angles with ease of use. Offers a wide range of features including metrics helping me to evaluate my quality on the go. **What do you dislike about Playvox Quality Management?** I have not faced any downsides so far, that's why I've rated it. **What problems is Playvox Quality Management solving and how is that benefiting you?** It's helping our employees self manage their quality metrics without putting in QA sessions saving important time. **Official Response from Donna Lightfoot:** > Hi Awais, Thank you for your review and sharing your appreciation of Playvox! ### 32. Seamless Experience on Playvox. Best for QA's **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar G. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Playvox Quality Management?** The way it's integrated with zendesk where we can apply personalised filters and the reporting insights it gives us is also the best part of Playvox. **What do you dislike about Playvox Quality Management?** It has been a little slow lately however it will be resolved soon. **What problems is Playvox Quality Management solving and how is that benefiting you?** It's helping us have a dedicated audit tool where all the QA function can be handled seamlessly and gives you the complete visibility as well with calibration, evaluations and reporting all at one place. **Official Response from Donna Lightfoot:** > Hi Sagar, Thank you for your review and sharing your appreciation of Playvox! ### 33. Playvox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed A. | SWAT Content Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Playvox Quality Management?** Easily review my quality scores. Calibration is easily created and followed. Quality comments are clear and to the point. Helps our business development in the quality aspect. **What do you dislike about Playvox Quality Management?** Nothing negative as all needed features are working as needed in our business. **What problems is Playvox Quality Management solving and how is that benefiting you?** Quality control. **Official Response from Donna Lightfoot:** > Hi Mohamed, Thank you for your review and sharing your appreciation of Playvox! ### 34. Very helpful for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Joe D. | Loan Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Playvox Quality Management?** The ability to drill down to specifics on a call and attaching the call for review as well **What do you dislike about Playvox Quality Management?** Nothign specifically that I dislike about it **What problems is Playvox Quality Management solving and how is that benefiting you?** Excellent tool for where there is additoinal training needed **Official Response from Donna Lightfoot:** > Hi Joe, Thank you for your review and sharing your appreciation of Playvox! ### 35. A Positive Feedback to Playvox Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Emeron Fahad B. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Playvox Quality Management?** The most helpful thing about using playvox is that you'll see the update of your score. Aside from that you can differentiate your previous score to your current one to see if you will have any progress or not. But overall everything is fine and perfect. I have used Playvox multiple time to track down my progress in score. **What do you dislike about Playvox Quality Management?** When it come to the features of playvox I dont have any bad thing to say. everything is working fine I just like the old vesion than the current one since it's much easier to use and navigate. **What problems is Playvox Quality Management solving and how is that benefiting you?** Nothing I just like the old version better. specifically on the notification it's kinda hard to navigate it sometime, **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 36. It was a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav T. | Associate-Account Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Playvox Quality Management?** It gives us the deeper acknowlegment about the calls and what should we change about it to get better. **What do you dislike about Playvox Quality Management?** I do not find anything which is dislikable. **What problems is Playvox Quality Management solving and how is that benefiting you?** It gives me insights of my calls which benefits me alot. **Official Response from Donna Lightfoot:** > Hi Pranav, Thank you for your review and sharing your appreciation of Playvox! ### 37. Playbox quality **Rating:** 5.0/5.0 stars **Reviewed by:** Eli . | Customer Service Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Playvox Quality Management?** The playbox loading time is fast enough to review all the quality access given by the QA's on time. In short what I like the most is the quality of the app itself. It is also easy to navigate, it is also being used to different purposes, we can also navigate our scores and coaching logs. **What do you dislike about Playvox Quality Management?** There's no option to change the color interface. **What problems is Playvox Quality Management solving and how is that benefiting you?** It help me solves my past mistakes and it let me know what I need to accomplish to my score in the following days. **Official Response from Donna Lightfoot:** > Hi Eli, Thank you for your review and sharing your appreciation of Playvox! ### 38. Playvox review **Rating:** 5.0/5.0 stars **Reviewed by:** Asmaa I. | partner care Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2024 **What do you like best about Playvox Quality Management?** The most helpful benfit is that you can follow up your improvment and enhancing your level at Customer Support field also we can keep our quality score at the most profissional manner . Also playvox is Ease of Use and Ease of Implementation . **What do you dislike about Playvox Quality Management?** nothing negative found right now, all I get are the best **What problems is Playvox Quality Management solving and how is that benefiting you?** The problem that we faced before were how to use playvox , but we had a session on how to use it and it works easily and professionally **Official Response from Donna Lightfoot:** > Hi Asmaa, Thank you for your review and sharing your appreciation of Playvox! ### 39. Playvox Quality Management make my life easy and chill **Rating:** 5.0/5.0 stars **Reviewed by:** Amado J. | Customer Service representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Playvox Quality Management?** I like about the Playvox Quality Management is very easy to use and navigate. It help me a lots when it comes to my job everyday. It makes my lefie better and easy **What do you dislike about Playvox Quality Management?** For me there is no reason to dislike the Playvox Quality Management because its very helpful and easy to use. If i will be going to rate Playvox Quality Management, I will rate it as 10 out of 10 **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox Quality Management helps me a lot when it comes to my work it gives me energy to become a productive when it comes to my work, Nice Playvox Quality Management. Very Helpful and easy to use **Official Response from Donna Lightfoot:** > Hi Amado, Thank you for your review and sharing your appreciation of Playvox! ### 40. Everything you need in a click **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Playvox Quality Management?** Before my shift starts, I always visit Playvox to check my scores and coaching forms that I need to sign. It helps me keep track of my performance. **What do you dislike about Playvox Quality Management?** None that I can think of as it's very helpful for me. **What problems is Playvox Quality Management solving and how is that benefiting you?** Since all coaching forms are in Playvox, using Playox helps me in terms of accessing all reports/audits about my cases. I can easily track feedbacks from my supervisor which will help me ensure that I'm fully equipped for the role. **Official Response from Donna Lightfoot:** > Hi, Thank you for your review and sharing your appreciation of Playvox! ### 41. Great improvement on my workspace and assisting guest inconvenience **Rating:** 5.0/5.0 stars **Reviewed by:** Deither C. | Verification Chat support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Playvox Quality Management?** Using Playvox management helps agents to notice their responsibilities and improve connections and interactiong to the guest. One of the upside of this, after every review by quality experts you can dispute for more explainations for more clarification on the do's and dont's of agents duty. **What do you dislike about Playvox Quality Management?** Playvox Quality Management downside are the latency of the updates and evaluation on the agents. Sometimes I experience late notifiication on my email that are causing my mark affected. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox Quality management helps me improve my skills on communicating and using the tools more effiecency. **Official Response from Donna Lightfoot:** > Hi Deither, Thank you for your review and sharing your appreciation of Playvox! ### 42. Playvox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Senior Associate, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Playvox Quality Management?** It is easy to use and can be easily implemented especially in the workplace. You can get some tips on how to do best in customer support to give the best customer experience. It can be accessed anytime if you need to check quality scores and evaluations and has a lot of features to use such as posting what you have in mind which is my favorite part of all. This can be a source of communication as well to other employees far from where you work. You can use it frequently, daily and anytime. It creates a seamless unification that can merge thoughts wherein you can also share ideas to integrate. This Product is such a great place where you can't just control your quality of business but at the same time, connect to people. **What do you dislike about Playvox Quality Management?** Nothing as of the moment. Will make sure to provide feedback if there's any. **What problems is Playvox Quality Management solving and how is that benefiting you?** Business Quality. It benefits because it makes me ensure that i'm on the right track in terms of quality of my calls. **Official Response from Donna Lightfoot:** > Hi Robert, Thank you for your review and sharing your appreciation of Playvox! ### 43. Very simple to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Ree S. | Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Playvox Quality Management?** Easy to use, and simple integration, varioius features **What do you dislike about Playvox Quality Management?** I don't expierence any downsides to this software. **What problems is Playvox Quality Management solving and how is that benefiting you?** Easily able to switch time blocks throughout the day **Official Response from Donna Lightfoot:** > Hi Ree, Thank you for your review and sharing your appreciation of Playvox! ### 44. Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Atendente, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Playvox Quality Management?** The simplicity to understand the platform **What do you dislike about Playvox Quality Management?** The lack of interaction from other collaborators **What problems is Playvox Quality Management solving and how is that benefiting you?** We have frequent feedback on our services with summaries of what happened, making it easier to understand and how we can improve. **Official Response from Donna Lightfoot:** > Hi Nicole, Thank you for your review and sharing your appreciation of Playvox! ### 45. Daniela Pereira Playvox review **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela P. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Playvox Quality Management?** The options to see everything on one page, the images for engagement and performing! **What do you dislike about Playvox Quality Management?** No reasons to dislike actually, I have been working with Klarna, Genesys and this one is easier, fast and simple to manage! **What problems is Playvox Quality Management solving and how is that benefiting you?** QA summary, feedback to improve and best to gather details ... **Official Response from Donna Lightfoot:** > Hi Daniela, Thank you for your review and sharing your appreciation of Playvox! ### 46. Excellent tool to evaluate agent performance **Rating:** 4.5/5.0 stars **Reviewed by:** Emanuel Santiago F. | Quality Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Playvox Quality Management?** Playvox is a tool that fulfills all the functionalities I require to evaluate the performance of the agents. It also gives me the possibility of obtaining reports on said performance. On the other hand, it allows us to set up calibration sessions with the different members of the quality team to determine our level and stay on the same page. **What do you dislike about Playvox Quality Management?** One of the few drawbacks that the tool may have is the unclear arrangement when signing evaluations and determining in the reports who makes the mistakes beyond knowing how many mistakes were made by the agents. **What problems is Playvox Quality Management solving and how is that benefiting you?** It is the ideal tool for business development in terms of quality standards. **Official Response from Donna Lightfoot:** > Hi Emanuel, Thank you for your review and sharing your appreciation of Playvox! ### 47. Powerful platform for quality management **Rating:** 4.5/5.0 stars **Reviewed by:** Oleksandr R. | Shift Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Playvox Quality Management?** Secure platform, very convenient searches and sorts, data uploads for further analysis. **What do you dislike about Playvox Quality Management?** The design of playvox is somewhat outdated, as well as some points of difference in design styles and not all UX design is intuitive. **What problems is Playvox Quality Management solving and how is that benefiting you?** Regularly monitor the evaluations of our project agents and the quality of their work. **Official Response from Donna Lightfoot:** > Hi Oleksandr, Thank you for your review and sharing your appreciation of Playvox! ### 48. Easy to navigate. Really easy to use even if you are first time user **Rating:** 5.0/5.0 stars **Reviewed by:** Jenalyn E. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Playvox Quality Management?** I really like the feature of Playvox and the color on it. It is very lively to the eyes of the user **What do you dislike about Playvox Quality Management?** None. Because I am satisfied with the navigation and information as well as the featur of this software **What problems is Playvox Quality Management solving and how is that benefiting you?** To be honest, so far I did not encountered any problems in playvox. I was surprised when they updatd the notification feature that was become easier to look for unread or unread notifictions. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 49. fast and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ismail R. | Back office Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Playvox Quality Management?** Monitors Details that are required to be noted by the QA analyst **What do you dislike about Playvox Quality Management?** That sometimes the Quality disputes are not effective and left as a chat window with the QA analyst **What problems is Playvox Quality Management solving and how is that benefiting you?** NA **Official Response from Donna Lightfoot:** > Hi Ismail, Thank you for your review and sharing your appreciation of Playvox! ### 50. PLAYVOX REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail A. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2024 **What do you like best about Playvox Quality Management?** Playvox Quality Management is very helpful as you will really monitor our QA result and when out Team Manager will upload our coaching we can easlit read and sign it , the upside of this can help you monitor your scores and with that you plan ahead what will be your next strategy. **What do you dislike about Playvox Quality Management?** Playvox Quality Management is leastful when it come to the proble that you already sign the coahes od the audits still reflecting that it was signed. **What problems is Playvox Quality Management solving and how is that benefiting you?** if incase that there will be problems regarding playvox our higher relevant will take action on this it can benefiting us and especially me it is because we can monitor our scores and coaching given by our Team Manager and we that can sign it for acknowlegement. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ## Playvox Quality Management Discussions - [I suggest that you set up a program to teach another language through Playvox?](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) - 3 comments, 2 upvotes - [How to easily sign in evaluations that i got](https://www.g2.com/discussions/30725-how-to-easily-sign-in-evaluations-that-i-got) - 1 comment, 2 upvotes - [What are the main reasons for weekly updates?](https://www.g2.com/discussions/quais-sao-os-motivos-principais-de-atualizacoes-semanais) - 1 comment, 1 upvote - [Does Playvox integrate with my CRM or service software?](https://www.g2.com/discussions/does-playvox-integrate-with-my-crm-or-service-software) - 1 comment, 1 upvote - [Is it possible to have the authority to know my ranking at the company level?](https://www.g2.com/discussions/is-it-possible-to-have-the-authority-to-know-my-ranking-at-the-company-level) - 1 comment, 1 upvote - [View Playvox Quality Management pricing details and edition comparison](https://www.g2.com/products/playvox-quality-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+19%3A23%3A02+-0500&secure%5Bsession_id%5D=65a4bb3b-4a73-4702-ac3a-61ad86175b5e&secure%5Btoken%5D=4c7864493bd1d4fcd122f87bbbd3d4d533943e3ff8d2b0d09e3554ea20f273c3&format=llm_user) ## Playvox Quality Management Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Playvox Quality Management Alternatives - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (826 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)