--- title: Playvox Quality Management Reviews meta\_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1163 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews & Product Details Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. * * * Seller [Playvox](https://www.g2.com/sellers/playvox) Discussions [Playvox Quality Management Community](https://www.g2.com/products/playvox-quality-management/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Kristin Wagner Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) ## Top-Rated Alternatives [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/playvox-quality-management/competitors/alternatives) ## User Insights Average based on 1163 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Deither C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deither C.") DC Deither C. Verification Chat support agent Mid-Market (51-1000 emp.) 7/1/2024 "Great improvement on my workspace and assisting guest inconvenience" 5/5 What do you like best about Playvox Quality Management? Using Playvox management helps agents to notice their responsibilities and improve connections and interactiong to the guest. One of the upside of this, after every review by quality experts you can dispute for more explainations for more clarification on the do's and dont's of agents duty. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Playvox Quality Management downside are the latency of the updates and evaluation on the agents. Sometimes I experience late notifiication on my email that are causing my mark affected. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Playvox Quality management helps me improve my skills on communicating and using the tools more effiecency. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9852118/official_response/edit) Hi Deither, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerSource: Seller invite ![Robert B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert B.") RB Robert B. Senior Associate Banking Small-Business (50 or fewer emp.) 5/14/2024 "Playvox Review" 5/5 What do you like best about Playvox Quality Management? It is easy to use and can be easily implemented especially in the workplace. You can get some tips on how to do best in customer support to give the best customer experience. It can be accessed anytime if you need to check quality scores and evaluations and has a lot of features to use such as posting what you have in mind which is my favorite part of all. This can be a source of communication as well to other employees far from where you work. You can use it frequently, daily and anytime. It creates a seamless unification that can merge thoughts wherein you can also share ideas to integrate. This Product is such a great place where you can't just control your quality of business but at the same time, connect to people. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Nothing as of the moment. Will make sure to provide feedback if there's any. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Business Quality. It benefits because it makes me ensure that i'm on the right track in terms of quality of my calls. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9649422/official_response/edit) Hi Robert, Thank you for your review and sharing your appreciation of Playvox! 5/17/2024 Validated ReviewerIncentivizedSource: Seller invite ![Ree S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ree S.") RS Ree S. Support Specialist Enterprise (\> 1000 emp.) 11/5/2024 "Very simple to navigate" 5/5 What do you like best about Playvox Quality Management? Easy to use, and simple integration, varioius features Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I don't expierence any downsides to this software. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Easily able to switch time blocks throughout the day Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10456943/official_response/edit) Hi Ree, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite NL Nicole L. Atendente Mid-Market (51-1000 emp.) 10/21/2024 "Quality" 5/5 What do you like best about Playvox Quality Management? The simplicity to understand the platform Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The lack of interaction from other collaborators Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? We have frequent feedback on our services with summaries of what happened, making it easier to understand and how we can improve. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10392918/official_response/edit) Hi Nicole, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Daniela P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniela P.") DP Daniela P. Customer Experience Specialist Small-Business (50 or fewer emp.) 9/18/2024 "Daniela Pereira Playvox review" 5/5 What do you like best about Playvox Quality Management? The options to see everything on one page, the images for engagement and performing! Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? No reasons to dislike actually, I have been working with Klarna, Genesys and this one is easier, fast and simple to manage! Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? QA summary, feedback to improve and best to gather details ... Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10275288/official_response/edit) Hi Daniela, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emanuel Santiago F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emanuel Santiago F.") EF Emanuel Santiago F. Quality Specialist Mid-Market (51-1000 emp.) 7/30/2024 "Excellent tool to evaluate agent performance" 4.5/5 What do you like best about Playvox Quality Management? Playvox is a tool that fulfills all the functionalities I require to evaluate the performance of the agents. It also gives me the possibility of obtaining reports on said performance. On the other hand, it allows us to set up calibration sessions with the different members of the quality team to determine our level and stay on the same page. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? One of the few drawbacks that the tool may have is the unclear arrangement when signing evaluations and determining in the reports who makes the mistakes beyond knowing how many mistakes were made by the agents. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It is the ideal tool for business development in terms of quality standards. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9936286/official_response/edit) Hi Emanuel, Thank you for your review and sharing your appreciation of Playvox! Validated ReviewerSource: Seller invite ![Oleksandr R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oleksandr R.") OR Oleksandr R. Shift Supervisor Mid-Market (51-1000 emp.) 9/10/2024 "Powerful platform for quality management" 4.5/5 What do you like best about Playvox Quality Management? Secure platform, very convenient searches and sorts, data uploads for further analysis. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The design of playvox is somewhat outdated, as well as some points of difference in design styles and not all UX design is intuitive. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Regularly monitor the evaluations of our project agents and the quality of their work. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10231186/official_response/edit) Hi Oleksandr, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jenalyn E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenalyn E.") JE Jenalyn E. Customer Service Mid-Market (51-1000 emp.) 3/19/2024 "Easy to navigate. Really easy to use even if you are first time user" 5/5 What do you like best about Playvox Quality Management? I really like the feature of Playvox and the color on it. It is very lively to the eyes of the user Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? None. Because I am satisfied with the navigation and information as well as the featur of this software Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? To be honest, so far I did not encountered any problems in playvox. I was surprised when they updatd the notification feature that was become easier to look for unread or unread notifictions. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9445448/official_response/edit) Thank you for your review and sharing your appreciation of Playvox! 7/23/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ismail R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ismail R.") IR Ismail R. Back office Agent Mid-Market (51-1000 emp.) 10/16/2024 "fast and reliable" 5/5 What do you like best about Playvox Quality Management? Monitors Details that are required to be noted by the QA analyst Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? That sometimes the Quality disputes are not effective and left as a chat window with the QA analyst Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10376567/official_response/edit) Hi Ismail, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Abigail A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abigail A.") AA Abigail A. Customer Service Representative Enterprise (\> 1000 emp.) 4/6/2024 "PLAYVOX REVIEW" 5/5 What do you like best about Playvox Quality Management? Playvox Quality Management is very helpful as you will really monitor our QA result and when out Team Manager will upload our coaching we can easlit read and sign it , the upside of this can help you monitor your scores and with that you plan ahead what will be your next strategy. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Playvox Quality Management is leastful when it come to the proble that you already sign the coahes od the audits still reflecting that it was signed. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? if incase that there will be problems regarding playvox our higher relevant will take action on this it can benefiting us and especially me it is because we can monitor our scores and coaching given by our Team Manager and we that can sign it for acknowlegement. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9513776/official_response/edit) Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Playvox Quality Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/discussions/new) ![Joyce R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce R.") JR Joyce Rosa da Costa • Last activity almost 4 years ago Very good! 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/playvox-muito-bom) ![Kerolos S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerolos S.") KS Kerolos Samir.S5\_BSEG • Last activity over 4 years ago I suggest that you set up a program to teach another language through Playvox? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) [ View all Discussions ](https://www.g2.com/products/playvox-quality-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 17% [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) Playvox Quality Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ##### ##### Playvox Quality Management Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/playvox-quality-management/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What local listing management system offers real-time update tracking?](https://www.g2.com/discussions/what-local-listing-management-system-offers-real-time-update-tracking)[What asset leasing software do leasing companies actually like using day to day rather than just buying because it was the only option their ERP vendor offered?](https://www.g2.com/discussions/what-asset-leasing-software-do-leasing-companies-actually-like-using-day-to-day-rather-than-just-buying-because-it-was-the-only-option-their-erp-vendor-offered)[What unified workspace tool combines chat, files, and project management so a team stops switching between apps throughout the day?](https://www.g2.com/discussions/what-unified-workspace-tool-combines-chat-files-and-project-management-so-a-team-stops-switching-between-apps-throughout-the-day%20) [For a business analyst running regression and multivariate models without a dedicated statistics background, does SPSS, SAS or Minitab actually make more sense?](https://www.g2.com/discussions/for-a-business-analyst-running-regression-and-multivariate-models-without-a-dedicated-statistics-background-does-spss-sas-or-minitab-actually-make-more-sense%20)[Most recommended marketing analytics app](https://www.g2.com/discussions/most-recommended-marketing-analytics-app)[Pros and Cons Details](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)