The thing that stood out to me right away was how seriously they took compliance and security. In my world, that is non-negotiable. We were looking to modernize some of our internal reporting systems that track equipment maintenance and safety logs, and we needed someone who understood that we can't just rush things out the door. They took the time to understand our workflows and the regulatory environment we operate in. The team was very patient walking our clinical staff through the new interface, and the project manager kept things organized across our different campuses. They delivered a stable product that actually works the way we needed it to, without trying to sell us on a bunch of extra features we didn't ask for. Review collected by and hosted on G2.com.
There were a few moments during the integration phase where I felt the communication got a little tangled, mostly because we had multiple stakeholders on our side and sometimes the clinical staff were hard to pin down for feedback. That was probably more on our end than theirs, but it did cause a slight delay in the rollout. Review collected by and hosted on G2.com.
