MemberClicks Reviews & Product Details

Integrating our old system into MemberClicks was fairly simple. We really like their support system and the fact that we’re not talking to a bot but to an actual person. Whenever there is a performance issue, they fix it quickly and are very accommodating. The pricing isn’t bad for what we’re getting, especially compared to our previous system, where we didn’t see the ROI at all. We don't enjoy AI as much, and the fact that they have actual people working and supporting is a major plus. Review collected by and hosted on G2.com.

They do have a couple of things they could fix, like having more forms on the site that are directly linked to the backend system. We also need a discount option on the forms for memberships and similar items, such as a coupon code or discount code integration for when we run membership drives. Review collected by and hosted on G2.com.

Easy to use and has features to engage with your membership

I like the event registration and ability to work with other software Review collected by and hosted on G2.com.

I wish the event registration had a better option for exporting data Review collected by and hosted on G2.com.

Over the years, the system evolved alongside our needs, consistently introducing new features that we found to be extremely valuable. Review collected by and hosted on G2.com.

It would be really helpful if there were a way to preview the form as members will see it while you're creating it. Review collected by and hosted on G2.com.

Before we moved over to Personify by MemberClicks our staff were piecing together membership reports, had dozens of tracking spreadsheets for membership and events and neither our staff nor volunteer leaders had confidence about the accuracy of the information. The way the MemberClicks software streamlines processes and maintains all information in one, easy-to-access, clear, accurate platform, our workload is lighter and the quality of the work we perform for our client is higher. Review collected by and hosted on G2.com.

The platform is completely satisfactory. Review collected by and hosted on G2.com.

MemberClicks is a system that is easy to use and has a lot of features. It is particularly useful for associations with small staff teams where there isn't a dedicated database person available. Instead, multiple staff members can use the system. The integrated database, invoicing, forms, email marketing, website, and communications features mean that you won't have to learn how to use multiple systems or pay for them separately. Review collected by and hosted on G2.com.

MemberClicks' all-in-one system lacks some of the specialized features of dedicated community and email marketing systems. Review collected by and hosted on G2.com.

The accounting portion is good and it allows us to map custom numbers that our accounting services need. That's great. We also liked the event registration forms and service, once we got used to them. It's complicated, but learnable. Training new people onto the system is no easy feat, but at least there is a process. Review collected by and hosted on G2.com.

They say they support PayPal payments, but every receipt we get says "Test Payment" on it, as though someone in the dev department added comments and forgot to pull them out. This alone creates hours of phone calls every time we bill. It's been 9 months and no fix is in sight. MC also promised to provide CEU Certificates as part of their member portal and their system doesn't work. We had to hire a developer to create our own CEU system as CEUs are critical to our association. We would never have purchased this system if we knew these two items were missing. Review collected by and hosted on G2.com.

MemberClicks in an all-encompassing AMS. It is easy to use, has all the necessary features an association could want, and is low maintence. Each of these are vital for small staff associations, which is why I love MemberClicks. Review collected by and hosted on G2.com.

Their help desk can be very slow to respond. Review collected by and hosted on G2.com.

Not much anymore. When we first purchased the software customer support was superior Review collected by and hosted on G2.com.

Their prices continue to escalate while their customer service is now non-existent. They no longer even reply to repeated attempts to contact them Review collected by and hosted on G2.com.

That they had nice staff available before they cut off their entire Client Services Department earlier this year. Review collected by and hosted on G2.com.

That they cut off the team that helped the users, Client Services Department. I rarely get responses now to any any requests for help, about 25% respond, 75% no response. Review collected by and hosted on G2.com.

MemberClicks is great for gathering & organizing information on members. It's pretty easy to collect payments, send out reminders, and update memberships! Review collected by and hosted on G2.com.

MemberClicks could be a little more user-friendly, it is not the easiest to navigate without training. It does not accept all forms of payment - which could be improved. Review collected by and hosted on G2.com.