This is a fantastic and intuitive tool for taking payments over the phone. Our agents find it easy to use directly from within our OMS and phone system. Review collected by and hosted on G2.com.
It's a complicated implementation due to the number of integrations, but worth it! Review collected by and hosted on G2.com.
PCI Pal support team (and in particular Jenny Reveley) were always providing updates, so I always knew where the project was up to and never needed to chase Review collected by and hosted on G2.com.
There wasnt always a support ticket provided for queries or an online system to check progress ourselves. Fortunately, the service was 'second to none at keeping us updated so it wasnt too big a deal Review collected by and hosted on G2.com.
Expert knowledge from the staff to ensure our customers are remaining compliant.
Innovating with different options for payment rather than just phone. Review collected by and hosted on G2.com.
We had a couple of challenges when making multiple transactions within 1 phone call which we needed need custom work. Review collected by and hosted on G2.com.
Very simple but comprehensive PCI DSS compliant payment solution. It is an excellent option for both on-call and digital payment options. It's a straightforward solution and takes the entire contact centre out of scope for compliance considerations. Review collected by and hosted on G2.com.
Not always approved for all payment gateways. This hasn't been a show-stopper in the past, as they always seem to have a way forward, so not a real problem. Review collected by and hosted on G2.com.
PCI Pal is a primary component in our PCI DSS compliance. As a former QSA, I never had a scenario where the processing of cardholder data via the phone was able to be completely removed from the scope of any of my clients. With PCI Pal in place, we've been able to completely bypass our production and database environments from storing, processing, or transmitting cardholder data. Amazing product and amazing support. Review collected by and hosted on G2.com.
I don't have any issues at this time. We've been operating for almost 1yr now with no downtime concerns nor any backend coding problems. Review collected by and hosted on G2.com.
The responsivity of the developers from PCIPal is exceptional. Review collected by and hosted on G2.com.
Missing option to programmatically describe webhook url for every payment (mostly test/sandbox environment) Review collected by and hosted on G2.com.
Big thank you to Luke Saunders who has helped us implement PCI Pal in a short time frame, always quick to respond and helpful when doing so! Review collected by and hosted on G2.com.
I don't think there's an aspect I dislike as yet! Review collected by and hosted on G2.com.
The system is very simple to use and enables us to stay GDPR compliant. Logging in is super easy Review collected by and hosted on G2.com.
if there is an error it won't give you a user friendly warning of what the error is. You are expected to use the long code and work out the issue. Review collected by and hosted on G2.com.
It's simplicity - knowing that your card payments are secure and PCI DSS compliant Review collected by and hosted on G2.com.
It adds extra overhead into your current telephony, with little visibility of the mechanisms Review collected by and hosted on G2.com.
This has been a great partnership with PCI Pal. The team at PCI Pal is really easy to work with. Good knowledge of their product and willingness to be flexible to satisfy the needs of the customer is commendable. You usually find someone within very reasonable time when reaching out for a Production issue. Review collected by and hosted on G2.com.
I would be happy to report this is Not Applicable. The partnership has been great thus far. Review collected by and hosted on G2.com.
Pricing provided by PCI Pal.