pCare Reviews & Product Details

pCare’s cross continuum, patient engagement solutions help healthcare providers educate and collaborate with patients and families. The pCare open platform integrates with existing EHR/EMR systems, patient portals, and digital health applications to connect patients, families and care partners. Recognized by KLAS as the quality leader in the interactive patient systems category for eight consecutive years, pCare is the partner leading healthcare organizations trust to improve care quality, patient outcomes, and financial performance. Our solutions include Interactive Patient System transforms the television system into a communication hub providing education, empowerment, education, efficiency, and digital enablement. Built on an open architecture that integrates with your EHR and other HIT, the IPS facilitate care collaboration amongst patients, families and providers improving outcomes and experience for patients and efficiency and job satisfaction for providers. Key features include: • Automated and On-Demand video education with learning verification and documentation back to the medical record • Patient Empowerment features including meal ordering, room lighting and temperature controls, service requests • Real Time Feedback surveys and service recovery shown to improve HCAHPS scores • Extensive entertainment included TV, feature length movies, books on tape, relaxation videos • Digital Whiteboards and digital door signs surface key information in real time to enhance care and communication • Video Connect Telepresence and Picture sharing The pCare IPS is the 8-time winner of the Best in KLAS award in the IPS category. pCare VideoConnect brings telepresence to the hospital room without requiring additional devices to be tracked and managed for infection control. Designed to facilitate virtual encounters with remote participants as well as to maintain quarantine when distance is required, Video Connect can also integrate with existing your telemedicine solutions through the television. Key use cases include: • Friend and Family Visits • Interpreter Services • Virtual Rounding • Group Telemedicine Consultations TruthPoint Rounds, pCare’s mobile optimized digital rounding and data collection toolset drives performance excellence to create an exceptional patient experience. Tailored to the needs and infrastructure of your facility, specific department, or providers, you can create and deploy rounds to monitor activities including: • Patient Experience • Discharge Checklists • Leadership Rounding • Joint Commission Compliance • Quality and Safety Audit • Kudos/Appreciation As an integrated solution, responses to rounding questions can trigger immediate service recovery leveraging existing communication protocols. TruthPoint Rounds includes OnPurpose reporting that provides actionable insights on the data collection for enhanced quality, experience, and service recovery. The Digital Whiteboard improves patient-caregiver communications and supports shift changes. Patients are able to view their daily schedule, prescribed education, and information about their care. Providers can get quick access to medication schedules, dietary restrictions, mobility issues. All information is surfaced automatically from the HIT systems without requiring manual updates saving nursing staff critical time. Digital Whiteboard can be part of the primary TV experience or can appear on a seperate monitor. Vertical and horizontal orientations are available. E-Ink Digital Paper options are available as well. pCare Room Connect digital door signs clearly display key information for the care team at every room to improve safety, quality, and experience for patients and families. Real-time updates from the EHR and other systems can display: • Preferred Name • Precautions and Isolation • Repositioning Alerts • Communication Needs • Fall Risk & Other Safety Alerts • Allergies and Diet Restrictions Touchscreen controls empower staff with information and “manual triggers” to initiate CareFlows such as: • Quickly activate education videos to play on the patient TV • Initiate a discharge process for the patient at the right time for each patient • Initiate virtual language interpreter session • Adjust Temperature or lighting as requested by a patient • Place a service request. Finally, it should be noted that pCare offers a true ‘Turn-Key’ solution. pCare is the only full-service solutions provider with the experience and expertise to provision and install all associated engagement-stack hardware. We are a certified dealer and service center for LG, so we can directly supply and install all the needed Health Grade Smart TVs and digital whiteboards. Only pCare uses on-staff, HIPAA-trained and OSHA-certified, Healthcare credentialed, technicians to install your systems. We do not hire third-party installers. Simply stated, no one does it better. Only pCare can provides hospital systems with the peace of mind that the installation will be done on time, correctly, and within budget.