PayU Reviews & Product Details

PayU is a leading online payment service provider, operating in 50+ high-growth markets, dedicated to creating cutting-edge financial services tailored to the needs of over 300,000 merchants and millions of consumers. Focused on empowering people and businesses through financial services and creating a world without financial borders where everyone can prosper. The customizable payment processing platform enables merchants to have both global reach and local expertise through full payment methods coverage for any customer in the world. PayU guarantees the highest possible approval rates with the lowest fees while ensuring the highest level of compliance and security for your transactions – all via a single API connection. With PayU merchants can skyrocket their sales while ensuring a great payment processing experience. Local operations in Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa enable PayU to combine the expertise of high-growth companies with its own unique local knowledge and technology to ensure that online customers have access to the best financial services. For more information please visit https://corporate.payu.com/.

Seller

PayU

Discussions

PayU Community

Languages Supported

Czech, English, Polish, Portuguese, Romanian, Spanish

Solution Type

Best-of-Breed

Overview by

Matthew Buccelli (Digital Project Manager )

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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User Insights

Average based on 25 real user reviews.

Perceived Cost

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PayU Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is PayU, and what problem is it built to solve?

PayU is an online payment service provider that helps businesses and consumers complete online transactions. It provides payment solutions for markets across Asia, Central and Eastern Europe, Latin America, the Middle East, and India, supporting methods such as cards, bank transfers, and e-wallets.

What languages does PayU support?

PayU supports six languages: Czech, English, Polish, Portuguese, Romanian, and Spanish.

What company sizes is PayU designed for?

PayU is designed for teams of all sizes.

Which industries is PayU built to serve?

PayU is built to serve a range of industries, including:

Government Administration
Real Estate
Retail
Education Management
Food Production
Information Technology and Services
Logistics and Supply Chain
Cosmetics
Hospitality
Marketing and Advertising
Computer Software

Does PayU offer an open API, and what does it integrate with?

PayU offers an open API, which lets teams connect their own systems and workflows.

What support options are available, and is live/human support included?

Support is available through email/help desk, phone support, and chat.

What training resources are available to help teams get started?

PayU provides training resources to help teams get started:

Live Online
Documentation

G2 reviews are authentic and verified.

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CI

Chike I.

Founder

Small-Business (50 or fewer emp.)

6/15/2019

"Easy Payment integration for your Online Store"

5/5

What do you like best about PayU?

PayU can be easily integrated to most Online e-commerce software, all you need is secure a merchant account and your security key, add that to your online shop and you are ready to accept payments. Review collected by and hosted on G2.com.

What do you dislike about PayU?

When you use PayU to accept payments, your payments are only released once a week which can easily become a cash flow problem, most businesses don't like such and would prefer their payments released at least next day Review collected by and hosted on G2.com.

Recommendations to others considering PayU:

If you are looking for a payment gateway that works with most e-commerce software then Payu is the way to go, you can easily integrate more than one platform with the PayU gateway. Review collected by and hosted on G2.com.

What problems is PayU solving and how is that benefiting you?

We can now accept payments from credit card users, debit card users, EFT, and other local payment companies. PayU provides that seamless integration without you doing the hard work. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

AS

Verified User in Sports

Small-Business (50 or fewer emp.)

1/23/2019

"cant transfer your money to the account you wish. and it is 3% costs per received payment."

0/5

What do you like best about PayU?

I guess the one good thing is that it works. but of course expensive and impossible to get service. simple questions dont get an answer within 3 days. so if you are in a hurry for simple questions , forget it. Review collected by and hosted on G2.com.

What do you dislike about PayU?

cant transfer your money to the account you wish. and it is 3% costs per received payment. expensive and impossible to get service. simple questions dont get an answer within 3 days. so if you are in a hurry for simple questions , forget it. Review collected by and hosted on G2.com.

Recommendations to others considering PayU:

dont do it, it is hard to get your money from payu to any account of your wish. Customer service does not answer questions before 3 days, even simple questions. Review collected by and hosted on G2.com.

What problems is PayU solving and how is that benefiting you?

I can have online payments now, but I am waiting already for a 1,5 week to get my bankaccount verified and I have customers every day but payu makes it impossible for me to transfer my money to any bank account , let alone my own bank account Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

AK

Abhisek K.

Key User

Accounting

Small-Business (50 or fewer emp.)

8/25/2018

"Best payments solution"

3.5/5

What do you like best about PayU?

This is one of the best payment gateway in my opinion. It has a lot of payment options including all types of virtual wallets and UPI payment options and is accepted by many trusted sellers. Review collected by and hosted on G2.com.

What do you dislike about PayU?

It charges 2% of transaction charge for settlement of amount and its settlement also takes 2-3 working days. This is the most disappointing factor for most sellers. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

TS

Tom S.

Owner

Building Materials

Small-Business (50 or fewer emp.)

9/23/2016

"Favorable but controversial"

3/5

What do you like best about PayU?

Admittance is quite easy and payment system is simple too. No hidden charges imposed. No transaction cost for payment through bank account. Local payments can be received by single integration. It also supports IVR payment system which is unique. Review collected by and hosted on G2.com.

What do you dislike about PayU?

PayU has many fraud issues. There are also few complaints about their refund system. It keeps changing their business model; actually, they don’t really have concrete stability. The site is basically of Indian origin, so Indian local markets get facilitated. Not an ideal payment system for the global market. Review collected by and hosted on G2.com.

Recommendations to others considering PayU:

One should consider twice using this payment gateway. There are many scam reports. Yet it is easy going for Indian local integrations. Review collected by and hosted on G2.com.

What problems is PayU solving and how is that benefiting you?

Though I still have my account in PayU, I stopped using it because of its frequent complaints regarding fraud and the complexity it shows to the users. I have a mixed opinion regarding this payment gateway system. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

AJ

Ayush J.

Freelance Software Developer

Small-Business (50 or fewer emp.)

6/30/2016

"PayU - digitalized payments"

3/5

What do you like best about PayU?

It is easy to access and payments could be done quickly in simple steps. No charges for money transaction to bank account. Review collected by and hosted on G2.com.

What do you dislike about PayU?

Sometimes PayU wallet doesn't reflect the amount it must show. Less sellers are associated with it. Crashes and lags sometimes while making payments. Review collected by and hosted on G2.com.