Paubox makes it seamless for me to communicate with my patients via email in a way that complies with the HIPAA Security Rule. Patients in my practice expect to be able to reach me through some kind of electronic messaging platform, and that’s simply the reality of practicing medicine these days. Personally, I much prefer being able to email someone directly rather than having to go through a portal system. Ninety-nine percent of my patients appreciate being able to communicate electronically by email and feel comfortable with this modality. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind. I have some technical background, so getting set up was fairly straightforward for me. Every now and then, an email that isn’t spam or a phishing attempt gets routed to the inbound quarantine, and I have to go in and release it from there. But, it's a small price to pay to keep Spam from flooding my dedicated Google Workspace email for my practice. Review collected by and hosted on G2.com.

What I like most about Paubox is how seamlessly it integrates with Google Workspace and automatically encrypts emails without disrupting my usual workflow. I don’t have to learn a new email platform or ask recipients to sign in to a separate portal just to receive secure messages. I also appreciate that the support team is easy to reach and consistently willing to help with setup and configuration whenever I need assistance. Review collected by and hosted on G2.com.

The setup instructions were generally clear, especially for connecting Paubox with Google Workspace. The main challenge came up when something didn’t work as expected. At that point, the troubleshooting guidance could have been more detailed, because it was hard to tell whether the problem was in Google Workspace, my domain or DNS settings, or within Paubox itself.

I appreciated that the Paubox team offered to schedule an onboarding appointment, and it was a thoughtful offer. However, as a solo nurse practitioner building and managing my practice without an internal IT team, I’m also juggling credentialing, compliance, technology, and other startup responsibilities. Scheduling an additional appointment isn’t always easy. More comprehensive, Google Workspace-specific troubleshooting instructions—along with examples of common errors and self-service diagnostic tools—would make onboarding more efficient for independent providers who need to complete setup on their own. Review collected by and hosted on G2.com.

As a company that builds HIPAA-compliant conversational AI for healthcare clients, we needed email that just worked without adding friction for our team or our clients. Paubox delivers that — encryption happens automatically on every outbound email, so there's no portal, no password, no extra click for the recipient. It's been essentially invisible day-to-day, which is exactly what you want from compliance infrastructure. The BAA and HITRUST certification also made it an easy sign-off for our security review.

The mail log in the admin portal has also been genuinely useful — being able to pull up exactly what was sent, to whom, and when has made it easy to confirm delivery, troubleshoot client questions, and back up our compliance documentation without digging through inboxes. Review collected by and hosted on G2.com.

Pricing is a bit on the higher side compared to some other secure email options, but the reliability made it worth it for us. Review collected by and hosted on G2.com.

I’ve already recommended Paubox to several colleagues because it’s easy to set up, the customer support is excellent, and the encryption integrates seamlessly with my existing email. I feel so much more comfortable emailing secure information with Paubox encryption working behind the scenes. It's so fast and reliable that I don't even think about it. Review collected by and hosted on G2.com.

The additional cost for add on services like incoming email encryption are a bit expensive. There are features I'd like to add but I just can't afford it. Still, it seems like they are delivering a very high quality product. Review collected by and hosted on G2.com.

Paubox makes hippa compliance easy. With other platforms, there is an external link needed to send hippa compliant messages and clients usually do not bother to go through the motions to read. Paubox encrypts emails right from my google workspace creating a seamless flow. I have never had performance issues. The pricing is reasonable (though in earnest I wish it was a little less/hope it doesn't go up as it is on the high end. With that, the product is worth it. The support and onboarding process was easy and seamless. My current setting do not use AI so I cannot speak to that feature. Review collected by and hosted on G2.com.

It's a little pricey. Everything else is wonderful. I highly recommend Paubox. It has made me workflow so much easier. Review collected by and hosted on G2.com.

Paubox makes secure email effortless. The biggest upside for me is that encryption happens automatically with no portals, passwords, or extra steps for clients — everything sends just like a normal email, which removes the friction that often frustrates recipients. As a healthcare provider, that simplicity is invaluable because it keeps communication secure and client‑friendly.

Paubox also gives me real peace of mind. In a time when data security is a constant concern, knowing that every outgoing message is encrypted without me having to think about it is a huge relief. The pricing is very reasonable for the level of protection it provides.

Another major upside is their support. I had some setup challenges due to my Microsoft Exchange configuration, and Paubox’s implementation manager, Lisa Mai, helped me quickly and kindly. With her guidance, everything was up and running smoothly in no time.

Overall, Paubox combines strong security, ease of use, and excellent customer support — a rare combination. Review collected by and hosted on G2.com.

The only challenge I experienced was during the initial setup, but that was due to the complexity of my own Microsoft Exchange environment rather than Paubox itself. The configuration steps can feel a bit technical if your email system has multiple layers, and I did run into some confusion at first. Fortunately, Paubox’s support team — especially my implementation manager, Lisa Mai — resolved everything quickly and kindly.

Once the setup was complete, the system has been smooth, reliable, and easy to use. I haven’t encountered any downsides in day‑to‑day operation. Review collected by and hosted on G2.com.

We've had an excellent experience with Paubox. The platform provides reliable HIPAA-compliant email encryption while maintaining a smooth experience for both staff and recipients. Unlike many secure email solutions, patients can receive and read messages without creating accounts or remembering passwords. The implementation required minimal IT effort, and the ongoing management is simple. Their support team has been responsive and helpful throughout our deployment. Review collected by and hosted on G2.com.

There isn't much to dislike. The initial setup required some coordination with our IT team, but once configured, the platform has worked smoothly. Review collected by and hosted on G2.com.

What I like best about Paubox is how simple and seamless it is to use. It encrypts emails automatically without requiring patients to create accounts or log into portals, which makes communication much easier for both our staff and our clients. It's reliable, HIPAA compliant, and integrates well with our existing email workflow, so we can focus on providing care instead of worrying about secure messaging. Show Less Review collected by and hosted on G2.com.

Overall, I haven't experienced any major issues with Paubox. The only improvement I'd like to see is additional customization and reporting features, but it has met our needs well for secure, HIPAA-compliant email. Review collected by and hosted on G2.com.

The most helpful thing about Paubox is that it makes secure email feel like regular email. I can keep using Google Workspace without having to remember an extra encryption step, and clients generally don’t have to deal with separate accounts, passwords, or complicated portals.

The biggest upside is how simple it is. It reduces friction for both the practice and the recipient, saves time, and gives me more confidence that sensitive information is being sent securely. For a small practice, it’s especially valuable to have that protection built into the normal email workflow instead of adding yet another system to manage. Review collected by and hosted on G2.com.

The email functionality works well, but I have been less satisfied with the forms. The forms are useful in principle, but they are not as versatile as I would like. The interface can also feel counterintuitive, difficult to work in, and somewhat rudimentary. It does not always anticipate what the user is trying to accomplish, so tasks that should be straightforward can require more effort than expected.

I also found the initial setup more difficult and time-consuming than the product’s messaging led me to expect. Once the email system was configured, it worked fine, but the onboarding process could have been clearer and more streamlined. Review collected by and hosted on G2.com.

Paubox seamlessly integrates with my existing email and protects the security of my email. Previously my email was secure at rest, but not in transit. For a reasonable cost, it's a huge relief to know my email is more secure without any extra effort (after a brief setup). Other services require using an additional interface or steps in order to secure the email. With Paubox, it's just done. Review collected by and hosted on G2.com.

The only downside was that the setup was a bit more involved than I initially thought. I needed to setup a meeting to complete the process. However, the meeting was very quick, easy to schedule quickly, and there have been zero issues since then. Review collected by and hosted on G2.com.