--- title: Passpack Reviews meta_title: 'Passpack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how Passpack works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 35 scale: '5' date_modified: '2026-09-28' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management ---

Passpack Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use in Passpack, especially for managing and categorizing passwords effortlessly. (3 mentions)
Users appreciate Passpack's secure password management, valuing its zero architecture and encryption for enhanced security. (2 mentions)
Users value the robust password security provided by Passpack, thanks to its advanced encryption and management features. (2 mentions)
Users appreciate the centralized management of Passpack, ensuring secure and trustworthy handling of critical password information. (1 mentions)
Users appreciate the responsive customer support of Passpack, enhancing their overall experience and satisfaction. (1 mentions)
Users feel the poor UI hinders their experience and could benefit from a more straightforward design. (2 mentions)
Users find the manual intervention required for creating labels cumbersome and inconvenient during password saves. (1 mentions)
Users feel the poor interface design of Passpack detracts from the overall user experience and usability. (1 mentions)
Users find the process of adding labels complex, requiring extra steps that complicate saving new logins. (1 mentions)
Users feel the UI issues detract from their overall experience and suggest improvements for better usability. (1 mentions)

5 Pros or Advantages of Passpack

5 Cons or Disadvantages of Passpack

Rudi D.
RD
Rudi D.
Co-Founder & Managing Partner
Small-Business (50 or fewer emp.)
"Easy Password Management with a Handy Generator and Security Ratings"
4.5/5
What do you like best about Passpack?

It's very easy to add and categorise the login details for all of my accounts. The PW generator is really useful and I now use this for all new account setups. I also like the secutiry rating it gives each PW that I enter, which has now prompted me to update some of my weak PWs. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

Adding labels is a bit tricky, as you have to create a new label in the label section, rather than being able to create these when saving a new login/PW. Review collected by and hosted on G2.com.

Response from Keith Dowding of Passpack

Hello Rudi,

We're glad to hear that you find Passpack easy to use and that the password generator and security ratings are helpful for you. We appreciate your feedback about the label creation process and will take it into consideration for future improvements.

Best regards,

Peter

Jay T.
JT
Jay T.
Small-Business (50 or fewer emp.)
"Highly Secure Password Management, Needs UI Improvement"
4.5/5
What do you like best about Passpack?

I use Passpack to manage passwords and credentials in my organization, and I like its way of managing and storing password security. It uses zero architecture and encryption, which makes it much more secure compared to other password managers. This brings trust toward the product, as passwords are very critical information and their security matters more than anything else. Also, the initial setup was relatively quick. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

I think the user interface could have been better. No need to have fancy UI but can be improved. Review collected by and hosted on G2.com.

Response from Keith Dowding of Passpack

Hello Jay,

It's terrific to have the feedback, we built our product on security as a founding principle while not being a friction point in productive collaboration. I am also please to share we have just released a major update to the UI/UX that is receiving very positive feedback.

Best regards,

Keith

Sasha S.
SS
Sasha S.
Finance Manager
Small-Business (50 or fewer emp.)
"Secure storage your passwords"
3/5
What do you like best about Passpack?

Easy to share with other users. Ability to quickly access the stored website by clicking on the stored URL from the password entry. Ability to keep notes for any record. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

It takes awhile to open up your account and load the passwords (sometimes several minutes). If you forgot your Security phrase you cannot reset your Password. Review collected by and hosted on G2.com.

Response from Keith Dowding of Passpack

Hi Sasha, thank you for your feedback. Apologies for the delayed response, for some reason this has only appeared in our account. We have built the product from ground up as being easy and efficient to team share credentials. On the loading issue we have not seen that and we test this regularly. If you are still seeig an issue please let us know at support@passpack.com.

Best regards,

George

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Very complete feature set for password sharing in a group and excellent value"
5/5
What do you like best about Passpack?

The user interface is easy to use, and the group system is very powerful. Great for an organization that needs to share passwords with various privileges. Best price among the competition. Customer support is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

Web site is not very pretty but frankly this is a detail :-) Review collected by and hosted on G2.com.

Response from Keith Dowding of Passpack

Hi There,

We're glad to hear that you find Passpack's feature set and value to be excellent. We appreciate your feedback on the user interface and group system. We have just released a major update to the website design, and we're continuously working to improve it.

Best regards,

Peter

FM
Franklin M.
Co-CEO
Small-Business (50 or fewer emp.)
"They just keep charging me!!!!"
0.5/5
What do you like best about Passpack?

It's average at best, only reason I used them was the pricepoint. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

I cancelled their service over 2 years ago, and they keep on billing me. This despite contacting their customer service several times to clear this up and multiple reassurances that this won't keep happening, it just keeps happening over and over again. Just that in itself I can't recommend them. They are just stealing from me year on year, and hope that I don't catch it. It's an average product with below average customer service. When I did use them they were slow, and not much CS to speak of. Review collected by and hosted on G2.com.

FC
Frances C.
Owner
Small-Business (50 or fewer emp.)
"Security and Trust Delivered"
5/5
What do you like best about Passpack?

I run an accounting services business serving over fifty clients, and we must keep track of numerous passwords - not just ours but those of our clients. Given the nature of our work, access management and control of client information is critical to the integrity of our business. Passpack provides security and trust, enabling my staff to complete work securely and efficiently. Being able to segment my employees into specific Teams according to client responsibilities is a significant benefit. Customer support is super helpful. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

The user interface takes some time, but we understand this is being actively improved. Review collected by and hosted on G2.com.

Marc C.
MC
Marc C.
Board Member
Small-Business (50 or fewer emp.)
"Successful Use of Passpack in a Multi-user Environment"
5/5
What do you like best about Passpack?

Passpack is very easy to use, to share passwords with teams, and years of experience have proven the application to be secure. Also, when a team member is terminated, a one step process terminates the member for access to the passwords. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

Due to the level of security, it is a little tricky to add new users, but once you are set up, it is a breeze. Review collected by and hosted on G2.com.

Bryan L.
BL
Bryan L.
Director of Business Development
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Very strong software at good price point"
5/5
What do you like best about Passpack?

It has all the features that I need in a password manager but at the best price that I could find. They recently made a major upgrade, which is always a positive. Organization and note tools are strong. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

I haven't found anything to dislike as of yet. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Passpack user"
2/5
What do you like best about Passpack?

I liked that you easily were able to export passwords. We had to migrate to a different system and it made it easy. Review collected by and hosted on G2.com.

What do you dislike about Passpack?

It was hard to remember the master password-wasn't an easy way to get back in to your account Review collected by and hosted on G2.com.

Gautham P.
GP
Gautham P.
Director of Strategic Alliances
Computer Software
Mid-Market (51-1000 emp.)
"Passpack is a convenient way to keep track of all your critical account logins"
4.5/5
What do you like best about Passpack?

Convenience, easy access, secure storage Review collected by and hosted on G2.com.

What do you dislike about Passpack?

The multi-step login process which makes it secure can also become inconvenient when in a rush Review collected by and hosted on G2.com.