Unfortunately, my experience has been entirely negative. Support is effectively non-existent and completely unresponsive. The UI is not accessible and, frustratingly, prompts me to reconfirm my personal details, my address specifically, every time I log in. The service they provide is faulty and fails to accomplish the requested task. The pricing would be reasonable if the service actually worked, but it does not.

I requested a copy of my highschool transcript and immunization record on June 15, 2026. I received an illegible copy of my immunization record and opened a support request that had way too many layers of bad AI support. I requested a re-scan and they replied:

Thank you for contacting Member Support. I am so sorry to hear that there is an issue with your document!

Please note that Parchment operates as a storefront and a secured third-party delivery service. We can only deliver the exact documents that your school creates, as we do not manage or store student data and academic records. Regrettably, we are unable to update or alter the contents of your credentials at any point on our end.

If there are any issues or errors concerning your document or academic records, you will need to reach out directly to your sending school to get this resolved, since they are the ones who produce and provide those documents to us.

Thank you so much for your understanding, and please let us know if you have any other questions. Have a great day!

Best Regards,

So I guess they can't request the re-scan unless I pay them again.

I have yet to receive my transcript 15 days later. I suppose they don't follow up with the schools they're servicing. Review collected by and hosted on G2.com.

Everything works well until I log in aside from payment. It's all bad. Review collected by and hosted on G2.com.

At first i liked the idea of having one location for all transcripts to be requested. Review collected by and hosted on G2.com.

The fact that they don't track what you order or guarantee that it will be delivered is a big issue. Students rely heavily on making sure a transcript arrives....and if it doesn't then it could cost them thousands in scholarships lost. Review collected by and hosted on G2.com.

That I am no longer printing and mailing in house. Easy to use. Lynne, Member Support Representative, is the absolute Best! Review collected by and hosted on G2.com.

I don't like that if I upload a roster, but the student has a Hold. 1 year later, the Hold is lifted. I want to be able to update the mailing address of the Diploma before I release the Hold. We have been noticing Diplomas being printed crooked. I was aware of 5 out of 172 from August 2024 Graduation. Transcript orders have the green check mark, everything matches the student record, but the order is not fulfilled. Review collected by and hosted on G2.com.

Parchment has always provided excellent customer service. Whether it is an issue with an order or a request for an enhancement, the response time and quality of answer has been prompt and thorough.

We have quarterly meetings with our account manager. These meetings allow us to discuss any challenges we are having with Parchment processing. Because our account manager is from a Registrar background, they are able to understand our workflow and provide insights on using Parchment products.

The resources that Parchment provides such as training, articles, webinars and blogs have been very helpful to our office. Review collected by and hosted on G2.com.

While it sounds petty, the short amount of inactivity time before being logged off is an annoyance. As someone from a small school with many interruptions, constantly logging in is cumbersome. With that, it would be nice if Parchment allowed an institution a bit more control over the look and feel of the product both for the office and student. Review collected by and hosted on G2.com.

What matters most to organizations is serving their stakeholders well. Parchment offers end users a convenient and easy way to request needed transcripts. We have embedded the Parchment link in our website. The process on the admin side is seamless as well. Highly recommend the product. Review collected by and hosted on G2.com.

Unfortunately, our records are not digital; not a Parchment issue, but does involve quite a bit of work to manually upload paper docs. Review collected by and hosted on G2.com.

The staff at Parchment is so kind and very responsive. Usually when I have to contact them it is because I have made an error and I need their help to fix it. They are always able to fix the issue with the student and in a timely manner. I tell others often that in my 51 years (ugh LOL) on the planet they are honestly the absolute best at customer service. Without a doubt the absolute best. Review collected by and hosted on G2.com.

No downsides - it is positive - absolutely positive Review collected by and hosted on G2.com.

Very simple to use, and it interfaces with our SIS seamlessly. We use Harmony, and I never have any issues getting my transcripts to upload. Review collected by and hosted on G2.com.

NA. I have been a school counselor for almost 20 years. There is nothing more simple than Parchment. It saves me loads of time, and is super user friendly. Review collected by and hosted on G2.com.

Parchment offers solutions to support every academic program at your institution. They are easy to work with and provide great customer support. Review collected by and hosted on G2.com.

I do not have anything to list here. Parchment has been an incredible partner to us. Review collected by and hosted on G2.com.

We have been a partner with Parchment for almost two decades. We started using them to assist with our transcript services and have been pleased with their services to the institution, staff, and, most importantly, our students. Using their platforms has been easy over the years and continues to improve with innovations as Parchment embodies the philosophy of continual improvements and innovation. Our students also prefer and enjoy the single sign-on through their campus to access their credentials. However, the most significant impact is the 'wallet-style' approach to credentialing, where students can access their credentials from all institutions (Parchment schools) without having to log into each institution. This is incredibly useful for alumni and transfer students. Finally, their customer support, or rather customer care, is top-notch! The account managers are responsive, proactive, and supportive in hearing and relaying the needs of the member organizations. Parchment has been open in their approach to innovation and does well to listen to their partner schools. Review collected by and hosted on G2.com.

New features and upgrades can present challenges for institution implementation. However, as long as there is coordination and awareness, any implementation or integration challenges are quickly resolved. Review collected by and hosted on G2.com.

The ease of the product and when changes are needed, they respond in an adequate amount of time. As far as the Diploma service, I love that our students are able to get a digital diploma for their use for electronic submissions. The look of our diplomas are very professional and classy looking with Parchment. Review collected by and hosted on G2.com.

Not so much a dislike but we do experience slow responses on the website when we're uploading documents. Review collected by and hosted on G2.com.