We used Otter for just under a year. We were a single BBQ store with both a takeout business and catering business (large trays of food ordered in advance). We were attracted to Otter’s integration with all the delivery services and the separate catering online store front. At lower price point than some of the alternatives we thought it was a good fit for our small business. Review collected by and hosted on G2.com.

What we didn’t anticipate is it would take us nearly 6 months to acting get set-up. Simple things like the ability to of a customer to be able to schedule a delivery (during normal operating hours) during a time when our store was closed had to be something that had to designed. This took weeks to resolve and we lost business. Its still mind-boggling it wasn’t a feature already embedded in their system. Once we got set-up, it was regular little annoyances and hiccups but we didn’t have the stomach to actually change again given how hard the initial original implementation was. I guess that is their barrier to entry.

The company will nickel and dime you as restaurant. They make their system compatible with just two printers so you’ll be stuck buying them or renting them. We unfortunately closed our restaurant this weekend. The icing on the cake was Otter’s refusal to even consider giving us the 10 days of service refunded back to us that we paid. There are more affordable options out there to consider (door dash online ordering is good alternative). Review collected by and hosted on G2.com.

I really appreciate the Otter Restaurant Operating System for its ability to solve our data problems. It allows us to dive into the data, track orders in real-time, and operate everything in-house without relying on third-party vendors. I like the analytics reporting, with multiple ways to present data and the option to pull it off in a CSV file for use in our internal systems, helping us build out better processes and standards across the organization. I find the third-party integration and reputation management really great. The loyalty program is a fantastic feature—we can leverage those aspects to build our top-line revenue. We regularly use the analytics reporting to see where our locations are paced, manage ticket times in real-time, and address any potential bottlenecks. Reputation management helps manage reviews and ratings across locations, fitting perfectly with our loyalty program to show our guests that they matter. The initial setup was very simple and easy, with great guidance and support from Otter. Review collected by and hosted on G2.com.

I wish there were more ways to manipulate how reports are shown in Arcadia. It would also be really nice to have a built-in timer in Arcadia that shows the day's average ticket time as the day progresses. Review collected by and hosted on G2.com.

I really love being able to track all my sales in one place with Otter Restaurant Operating System (rOS). It's great for tracking my restaurant analytics and monitoring both online and in-store sales. I also find it very convenient to mark an item as sold out across all platforms directly from the Otter POS. The initial setup was very simple and really straightforward. Additionally, I appreciate the integration services it offers for third-party platforms, and I use Otter for managing marketing promos on Uber Eats and DoorDash, as well as automated responses for Google Reviews. Review collected by and hosted on G2.com.

I would love if there was a store credit option for loading gift cards for customers or disgruntled guests. For purchasing gift card options when loading, it's typically only cash or credit card. It would be nice if there was an option to do a store credit where the money comes out of the sales at a later time. Review collected by and hosted on G2.com.

The self-service kiosk, as well as the handheld devices. Review collected by and hosted on G2.com.

They don’t offer a text payment link like our previous system did. Review collected by and hosted on G2.com.

Otter’s strongest suit is the third-party delivery solution. It is convenient for me to have Grubhub, DoorDash, Uber Eats, and others all to go straight into the system rather than having to manually input the orders. Review collected by and hosted on G2.com.

The kitchen display system (KDS) does not have a very smooth operating interface. This one may take time to notify of new orders particularly during rush hours. This might cause a lot of confusion and cooks annoyed that they have to constantly check for the new recipe. Review collected by and hosted on G2.com.

The fact that I can have Grubhub, DoorDash, Uber Eats, and chownow orders all come through the same tablet and printer. Very convenient. Review collected by and hosted on G2.com.

Sometimes there are issues with connectivity between Otter's software and the third party platforms. Review collected by and hosted on G2.com.

They have a wide integration ecosystem and it wasn't too difficult to set up Review collected by and hosted on G2.com.

Just about everything else. I've worked in software for almost 20 years and Otter is hands down the worst vendor I've ever dealt with. Their solution is buggy and unreliable, their documentation and knowledge base are a trainwreck and most employees have no idea what they're doing. They also offer the worst support I've ever been subjected to. It's impossible to get in touch with anyone and when you do, your tickets are lost in the abyss until you follow up endlessly. Pick any other integration partner you can. Review collected by and hosted on G2.com.

Best service to integrate multiple third party delivery services. Review collected by and hosted on G2.com.

their customer service needs improvement. Review collected by and hosted on G2.com.

The idea of simplicity is great. All of the platforms are in one place. Review collected by and hosted on G2.com.

We signed on because it was supposed to be a simple, way to have all of the services together in one place. We could pause all platforms at one time, 86 an item and make other changes all from one place. That was not how it ended up. We have next to no support, if you want to speak with anyone you have to make an appointment and then it is only for a very specific amount of time. You get no instruction except for when you are setting up your tablet and printer. The initial person we spoke to gave us a brief demonstration of what Otter can do but never went into detail. They give you the option to chat on the tablet. When the restaurant is busy who has time to chat on a tablet? The second option is to email support. You then get a response stating that you will be contacted via email within 24 hrs. When there's an issue do you want to wait for 24 hrs? After sending multiple emails you finally get a response from one of the 3 different people a few days later which is no help. so I think that I would rather have three different tablets, and three different printers and deal with three different organizations that have no one to deal with at Otter. Of course, they took my money immediately! They didn't stall in that at least. Frustrated to say the least and no end in sight. We have invested time and money and now are questioning if we will continue. So very sad because the idea was great. Review collected by and hosted on G2.com.

The integration process was easy between Toast and Otter. Review collected by and hosted on G2.com.

There were not any features that I disliked. Review collected by and hosted on G2.com.