[ OTRS Reviews ](https://www.g2.com/products/otrs/reviews) [ OTRS Reviews ](https://www.g2.com/products/otrs/reviews) # OTRS Pricing Overview [Editedit](https://my.g2.com/otrs/pricings) **OTRS has not provided pricing information for this product or service.** This is common practice for software sellers and service providers. The pricing insights provided here are based on user reviews and are intended to give you an indication of value. Alternatively, contact OTRS to obtain current pricing. Enterprise $$$$ ##### 42% less expensive than the avg. Help Desk product [Read Enterprise Reviews](https://www.g2.com/products/otrs/reviews?filters%5Bcompany_segment%5D%5B%5D=181) Pricing information for OTRS is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase OTRS must be conducted with the seller. Show More [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Sponsored Freshservice 4.6/5 (1,336) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5 (961) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5 (1,736) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5 (242) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/otrs/competitors/alternatives) ## OTRS Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png) [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) ##### Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | | ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg) [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) ##### Standard Edition help desk module | Starts at $1195 (For 10 technicians annually) | The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions! - Self service portal - Incident management - Active Directory integration - LDAP integration - SLA management - Knowledge base - Multi-site support - Help desk reports [Show More](javascript:void(0);) | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | Various alternatives pricing & plans Pricing information for the above various OTRS alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. OTRS Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "Product Avatar Image") osTicket 4.4/5 (44) [ Compare Now ](https://www.g2.com/compare/otrs-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5 (1,878) [ Compare Now ](https://www.g2.com/compare/otrs-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5 (987) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-otrs) ##### Categories on G2 [ Help Desk ](https://www.g2.com/categories/help-desk)[ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Remote Support ](https://www.g2.com/categories/remote-support) [ Service Desk ](https://www.g2.com/categories/service-desk) Show More ##### Explore More [ What platform provides influencer management features? ](https://www.g2.com/discussions/what-platform-provides-influencer-management-features)[ Best sales performance management apps for startups ](https://www.g2.com/discussions/best-sales-performance-management-apps-for-startups)[ Best app for revenue ops in SaaS businesses ](https://www.g2.com/discussions/best-app-for-revenue-ops-in-saas-businesses) [ Best tools for asset tracking in construction projects ](https://www.g2.com/discussions/best-tools-for-asset-tracking-in-construction-projects)[ Which feature management tools have real-time updates and segment targeting for confident production releases? ](https://www.g2.com/discussions/which-feature-management-tools-have-real-time-updates-and-segment-targeting-for-confident-production-releases)[ Pros and Cons Details ](https://www.g2.com/products/otrs/reviews?qs=pros-and-cons) Show More [ What platform provides influencer management features? ](https://www.g2.com/discussions/what-platform-provides-influencer-management-features)[ Best sales performance management apps for startups ](https://www.g2.com/discussions/best-sales-performance-management-apps-for-startups)[ Best app for revenue ops in SaaS businesses ](https://www.g2.com/discussions/best-app-for-revenue-ops-in-saas-businesses) [ Best tools for asset tracking in construction projects ](https://www.g2.com/discussions/best-tools-for-asset-tracking-in-construction-projects)[ Which feature management tools have real-time updates and segment targeting for confident production releases? ](https://www.g2.com/discussions/which-feature-management-tools-have-real-time-updates-and-segment-targeting-for-confident-production-releases)[ Pros and Cons Details ](https://www.g2.com/products/otrs/reviews?qs=pros-and-cons)