Oracle Retail Xstore Point-of-Service Reviews & Product Details

Oracle Retail Xstore Point-of-Service Overview

What is Oracle Retail Xstore Point-of-Service?

With MICROS-RETAIL you will simultaneously please your customers, reduce training time, eliminate manual processes, and provide real time data to corporate systems and other points of service.

Oracle Retail Xstore Point-of-Service Details
Product Description

With MICROS-RETAIL you will simultaneously please your customers, reduce training time, eliminate manual processes, and provide real time data to corporate systems and other points of service.


Seller Details
Seller
Oracle
Ownership
NYSE:ORCL
Company Website
Phone
+1 (650) 506-7000
Year Founded
1977
HQ Location
Redwood Shores, CA
Total Revenue (USD mm)
$39,506
Twitter
@Oracle
778,474 Twitter followers
LinkedIn® Page
www.linkedin.com
186,456 employees on LinkedIn®
Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

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Oracle Retail Xstore Point-of-Service Screenshots

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Oracle Retail Xstore Point-of-Service Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

1. It is available in 11 languages across 65 countries .

2. Xcenter functionality is versatile to handle all the data with user friendly process for analytical purpose . Review collected by and hosted on G2.com.

What do you dislike?

In terms of business perspective ,a disadvantage of using this product is its cost. The licensing investment can be bit expensive .However the business usage of product overcomes the cost . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main benefits of Xstore POS is provides the real time customer and transactions data for the business analysis which leads to work effectively towards the customer needs. Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the interface and how organized it is. If you need to click on something, it is easy to navigate through. Review collected by and hosted on G2.com.

What do you dislike?

How slow it can be at times and how it freezes but that can also be because of the connection in stores. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefit is the customer history so we can see what customers have purchased in the past. Also, how we can change the interface to match our current campaigns in store. Review collected by and hosted on G2.com.

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Store Manager
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The functions in this POS system are so simple and easy to use.... makes training a breeze! Review collected by and hosted on G2.com.

What do you dislike?

We do have several occasions of freezing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ease of use creates a much faster checkout experience! Having all of our discounts added in as an actual function vs manual input is also fantastic for our checkout speed! Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I’ve used Xstore for about 2 years and it’s easy to use for all ages of employees Review collected by and hosted on G2.com.

What do you dislike?

Download times can take a while. And crashes at the beginning were frequent Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Point of sale and searching for product Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's simple to use and navigate for business and sales use Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything I dislike about it. So far it been working out great for our store Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This allows us to manage all transactions and sales. We can generate reports and keep records. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

User friendly

Easy to train staff with. Review collected by and hosted on G2.com.

What do you dislike?

Main register affects all other registers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A friendly tech support staff Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Most employees have used this POS before. Seems to be the standard across the Hospitality industry Review collected by and hosted on G2.com.

What do you dislike?

- Reactive company not proactive

- System is not user friendly when it comes to correcting mistakes.

- Poor customer service. Have to continually chase before you get anywhere.

- Hardware and software is outdated.

- Charge hefty yearly contracts but not backed up with service given.

- In a busy restaurant its unacceptable for the POS to go down on a weekly basis. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I feel like that have a near monopoly on the market so hard to avoid but if I find a worthy competitors it will be a easy decision to switch or not. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

constant contact with customer support but this doesn't seem to change the current problems. Review collected by and hosted on G2.com.

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Sales Manager
Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Versatile, and flexible. Micros easily integrates with many of the systems we use to manage checks and group bills.

I also liked that someone took the time to come out and train our team for a week. They were very helpful and attentive and respectful of the fact that we were trying to open a restaurant and learn this tool at the same time. Review collected by and hosted on G2.com.

What do you dislike?

Our new system seems to go down once a week or occasionally freezes. Technical support is available and are very helpful, and understand that it may happen. It's just frustrating as it always seems to happen at the most inconvenient times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're not using it, time to make the switch. Once the kinks get worked out, I know we'll be 100% happy with it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A great benefit is that MICROS has been around for a long time and is used by so many retail outlets across the board, so it's easy to learn and begin using. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

What I liked best about this system is how easy it is to use over all. When managing the system was really easy to handle when changing or adding buttons to the system as well as adding pictures to some of the buttons to add detail. Also making changes to receipt or customer open tables are really easy and simple without making to much hassle. Review collected by and hosted on G2.com.

What do you dislike?

What I disliked about this system was just at the beginning when I was first introduced to it I was not trained on it so dealing with it was very difficult cause I only used one part and then was thrown to use the whole system, but once I was trained on the system it was easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My main focus was dealing with school and training on this system and learning what it had to offer. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

very user friendly especially for a dinosaur like me. It was ready to go "out of the box" Review collected by and hosted on G2.com.

What do you dislike?

Poor customer service during peak hours when help is needed most Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

increased speed while ordering and excellent for inventory control Review collected by and hosted on G2.com.

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IT Systems Engineer
Hospitality
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is the most supported EPOS system. It can do, customise and interface to almost everything. The development team can write custom interfaces on demand.

From user side, it is easy to learn and use. Very intuitive menu (if designed appropriately). Review collected by and hosted on G2.com.

What do you dislike?

Since Oracle is looking after the business It has became very profit oriented. All hardware is sold with 200% margin on it comparing to retail. Everything has to come with support or maintenance contact or no sale of single item. Support is appealing. Level one support dictates from manual found under F1 and takes ages to be escalated further. No proper Virtualization support or newest server (stuck on 2008r2). Out-dated management and tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows users for quick and easy sale of items. Interfaces well to any PMS system or payment methods. Review collected by and hosted on G2.com.

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Director of Marketing
Restaurants
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We used Micros across six different restaurant brands, and the available add-ons, both through Micros/Oracle and third parties are fantastic. Reliable and rock-solid. Review collected by and hosted on G2.com.

What do you dislike?

If you don't stay current with the versions you may be left behind, with difficulty implementing the newest features and third party add-ons. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a rock-solid platform that stands with the biggest industry platers (Aloha, etc.). Definitely worth considering, especially with it's API functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Micros is used at the first point of contact for our customers. We've also been able to integrate with a loyalty app from Punchh which has been a blessing. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how the software allows control of inventory management and labor management. Review collected by and hosted on G2.com.

What do you dislike?

The software takes quite a bit of time get familiarized with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software is great once you know the tricks of using it properly. Take your time to get used to it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementing for a restaurant. Staff training is required before this software can be deployed. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use and we always use it everyday to put orders in. Quick and efficient Review collected by and hosted on G2.com.

What do you dislike?

I do not like how the system kept jamming and crashing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Help people work faster and more efficiently. It runs all the reports automatically saving timr Review collected by and hosted on G2.com.

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Shift Leader
Restaurants
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how fast everything works. If I ever have a problem with the system I can call and they are always quick to help. I've always had a really helpful person on the other line. Review collected by and hosted on G2.com.

What do you dislike?

The worst problem I have had is when it crashes during a rush. It makes things difficult but it doesn't happen very often. Sometimes it seems like it takes a while to reboot. One time calling for help I couldn't understand the person on the other line that made things difficult. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend micros it's an easy system to use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The business problems we solve are high end transactions. The benefits is micros does it for us. Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MICROS has and will continue to be the leading software for POS systems in the restaurant industry . They are quick , efficient, and easy to use . What's more is that the MICrOS system is versatile and can be used for a lot f different tasks . I like everything about this system from the reports it it is capable of running to the functions it is able to perform and all at the simple press of a button (touch screen) ! Would easily recommend this software to any restaurant. Review collected by and hosted on G2.com.

What do you dislike?

There is not much I dislike about the micros system. If there are many cons about this POS software, I am not knowledgeable enough to comment . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When I was in the restaurant industry , I was able to run numerous reports at the touch of a button with ease from server totals to item inventory right on down to the daily revenue in comparison to previous days . Made it very easy to close out my day and balance my P and L Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Fairly simple to use, however there are too many ways to do one thing. Review collected by and hosted on G2.com.

What do you dislike?

The program constantly freezes, voiding an item is too difficult and putting a new product in is a serious pain. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It makes it easier to connect through the servers and bartenders at my job, however, the program is slow and clunky and it looks like its from 1993. Review collected by and hosted on G2.com.

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UW
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Micros is one of the easiest systems to understand. Very efficient for high volume bars/restaurants. Every tab is easy to find, and they make the whole process very easy. Nothing is complicated about Micros, there are very few steps to do each task. Review collected by and hosted on G2.com.

What do you dislike?

I am very much satisfied with Micros. I haven't experienced any problems while working with this system. I don't think I would change anything. I work at a high volume bar, and I have never occurred any problems with the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend this product if you in the Hospitality Industry. Super easy for bartenders and servers to understand and makes our job much more efficient! We don't have to worry about computer problems, or a check missing while using this system. All the tabs are in the right place, and I really enjoy their speed screens for the items that are ordered more often. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Efficiency! Micros makes our job much easier to do, and therefore we can give our customers better service. We are able to get in and out of the system easily, and fix problems when they occur without management. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The buttons are easy to use and customization so that we are able to change the names and items as our menus change. I think this is important in order for the employees to be able to perform well. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that normally there are never enough Micros Systems and there causes back up when putting in orders. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend MICROS because in the fast pace industry of the restaurant it is important that you have a system that works well and works fast. I think that it is very clear and easy to learn for anyone new. There was never a training that I had taken for Micros but it was easy to learn. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows multiple features that allow you to not have to send your orders all at once. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Calibration has not been off. Some I have used need to be recalibrated a couple times a month Review collected by and hosted on G2.com.

What do you dislike?

The way you program it. Way too many steps. Deleting is a pain. You have to swipe your card too when processing multiple transactions. Revention is a million times better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Buy their customer service contract because you will be calling tech support often. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's easier than to hand write tickets and to look up information about a day or a product, but all POS are able to do that. Just not a fan of the brand. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Its a basic computer system used for restaurants and is operable Review collected by and hosted on G2.com.

What do you dislike?

It is not too easy to use and the system can be difficult to use at times because it crashes daily Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would not choose this system, it is difficult to work with Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps as a POS system to make the restaurant work Review collected by and hosted on G2.com.

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Bartender
Restaurants
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use for newcomers. Customizable in most areas. Very good for inventory purposes. Can link time of use and frequency of products used into database fairly simply. Review collected by and hosted on G2.com.

What do you dislike?

Too much nonsense. Needs to be a bit more cut and dry on the POS terminals. Very slow at times and not the world's best, or quickest, servicing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with Aloha instead. Much more user friendly both on the management and user side. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

An inventory to sales record while also serving as the POS terminal and receipt generator. Much faster and more accurate than other options. Review collected by and hosted on G2.com.

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Energy Consultant
Oil & Energy
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Micros is extremely easy to learn and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

The only negative I can say is that it sometimes freezes when you have a lot of credit card tabs and it starts to go extremely slow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The best benefit it is a great way for communicating with the entire restaurant especially the server and the kitchen. Review collected by and hosted on G2.com.

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Intern Production Assistant
Entertainment
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MICROS is very easy to manage and is user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Random issues tend to pop up when I can checking someone out, it can be a little difficult. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NA Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy and efficient to use- especially when you are very busy at work. Review collected by and hosted on G2.com.

What do you dislike?

there is nothing that i dislike as of yet Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has a simple to use interface which makes inputting orders very easy Review collected by and hosted on G2.com.

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