Optimizely Web Experimentation Reviews (411)

View 1 Video Reviews
Reviews

Optimizely Web Experimentation Reviews (411)

View 1 Video Reviews
4.2
411 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of Optimizely Web Experimentation, making it accessible for both technical and non-technical users. Many appreciate its ability to quickly set up and manage experiments, allowing teams to make data-driven decisions efficiently. However, some users note that a basic understanding of coding is often necessary to fully leverage its capabilities.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"great tool for elevating digital experiences and conversion rates"
4/5
What do you like best about Optimizely Web Experimentation?

It scales according to the nead, you can create personalization for different user segments easily. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

it could get expensive for small startups and there is a learning curve for for new users on stuff like A/B testing. Review collected by and hosted on G2.com.

Amy G.
AG
Amy G.
Consultant
Enterprise (> 1000 emp.)
"Experimentation with a powerful stats engine"
4.5/5
What do you like best about Optimizely Web Experimentation?

The setup was intuitive and allowed us to experiment on our website quickly. The built-in web editor has enabled even non-developers to get an experiment up and running. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Our web-based platform utilizes Gatsby and we would like to see tighter compatibility with that tech stack. This does require a developer to be involved in 100% of all experiments run on that part of our tech stack. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Amy,

Thanks for your review! We're happy to hear that you're finding success with Optimizely Web Experimentation. Please feel free to share any product feedback with your Customer Success Manager and they will pass it on to our Product Team, or you can leave us a message at reviews@optimizely.com.

KF
Kevin F.
Mid-Market (51-1000 emp.)
"Great features. Thorough testing."
4/5
What do you like best about Optimizely Web Experimentation?

Instant, simple testing for web content. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Need a good foundation in similar systems to use full potential. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Kevin,

Thanks for leaving us a review! We greatly appreciate it. If you ever have any questions or more feedback on how we could improve your user experience, please don't hesitate to let your CSM know. You can also reach us at reviews@optimizely.com at any time. Thank you.

Verified User in Information Services
UI
Verified User in Information Services
Small-Business (50 or fewer emp.)
"Great for A/B Testing"
4/5
What do you like best about Optimizely Web Experimentation?

These guys have been at it for a while now. They know how to make it easy to access the results you're looking for. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

It's a bit pricey for mine. But if it gives you the insights you're looking for then it's a sound investment. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for leaving us a review on Optimizely Web Experimentation! We're happy to hear that our tool has been working well for you and your company. Please let your Customer Success Manager know if there's ever any way in which we can improve your user experience. You can also message us with any questions or concerns at reviews@optimizely.com.

Alex B.
AB
Alex B.
Associate Product Manager, Front End
Small-Business (50 or fewer emp.)
"Overall User Friendly"
3/5
What do you like best about Optimizely Web Experimentation?

What I like best about the Optimizely platform is the ease of editing the variations to test in the visual editor. It makes it possible to run tests for those of us who do not have extensive coding knowledge. The support team was also very helpful in providing updates and answers to any questions about setting up experiences. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The downside for our company was that we would run a test that was more complex than the visual editor would allow therefore needing development resources that we did not have available for testing. We felt like we could get low-hanging fruit wins, but were not able to get the big wins without coding. I would also have liked more support from our Customer Success Manager. We have had a couple since joining the platform, and they don't provide much benefit in the meetings. It would be nice to feel like we have an Optimizely expert partner, but a lot of the time I feel as if I understand the platform better than the rep. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Alex,

Thanks for taking the time to leave us such a thoughtful response, we really appreciate your insights! We're sorry to hear you had some issues with the platform and customer support. Please feel free to share more on your mishaps with us by sending a message to reviews@optimizely.com and we'll connect you with the right people.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"A/B Testing Optimizely User"
4.5/5
What do you like best about Optimizely Web Experimentation?

It makes it so easy to scale our experimentation program velocity, all while freeing up our engineering team's bandwidth and providing easy to read A/B test results Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Sometimes there's a tiny lag between the control and the new variant's design - it's very minor, but can look a little off to users. I don't think it's meaningfully impacted results. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for your review! We love to hear that Web Experimentation is helping to grow your businesses' experimentation program with efficiency. We would greatly appreciate if you could share any issues you're observing with our service team or your Customer Success Manager so we can correct those for you as soon as possible. If you ever have any more feedback, you can also leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Diego G.
DG
Diego G.
DevOps Engineer
Mid-Market (51-1000 emp.)
"Audience Segmentation and very Intuitive Optimization Tool."
4.5/5
What do you like best about Optimizely Web Experimentation?

The A/B Testing ability with Optimizely Web Experimentation is perfect.

This tool allows easy innovation acceleration.

Effective integration with Wordpress Page Builder.

Nice WYSIWYG editor functionalities.

Excellent personalization. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Optimizely Web Experimentation was easy to implement on my initial point of using the platform and the performance is good and no dislike at all. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Diego,

Thanks for your review! We appreciate your feedback. We're happy to hear Optimizely Web Experimentation is working so well for you and your business. Please don't hesitate to reach out to your Customer Success Manager with any feedback or you can reach us at reviews@optimizely.com.

ES
Everson S.
System Architect
Mid-Market (51-1000 emp.)
"Very practical, useful and flexible tool"
5/5
What do you like best about Optimizely Web Experimentation?

Flexibility and useful analysis of the adoption of the features that we are planning to have in our solution. We are using the audience to measure the success of the features. As far as I could investigate there are no other tool able to provide the features from optimizely Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I couldn't find something to hate so far. One thing that could be more easy to understand is why some of the toggles are disabled and how it is possible to enable them. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Everson,

Thanks for leaving us a review! We love to see that you're getting so much out of our Web Experimentation product. If you ever have any questions or concerns, such as your feedback on the toggles, please make sure to share them with your Customer Success Manager. It's our goal to continuously improve user experience on our platform. You can also always leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Devin P.
DP
Devin P.
Web Developer
Mid-Market (51-1000 emp.)
"The Rolls-Royce of Web Experimentation"
5/5
What do you like best about Optimizely Web Experimentation?

Optimizely makes web experimentation easy to implement while remaining extremely powerful if you need it to be. The point-and-click web editor makes setting up quick copy A/B tests easy for even non-technical users to do, while the ability to add custom CSS and Javascript allow you to do just about anything you want. Setting up event/conversion tracking is easy to do. The ability to share links to preview and test individual A/B tests before they're published, as well as being able to share links to the test result pages without needing users to log in makes keeping stakeholders involved in how a test is doing easy. When I moved to a new company, I advocated for the acquisition of Optimizely for A/B testing right away. The choice was simple. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I really don't have many dislikes of Optimizely's product. It has never failed me, and I have not run into any major technical issues that have limited me from running a test. However, I will say that their offering is not the cheapest. I really do think the saying, "You get what you pay for" comes into play here. Optimizely shines compared to the alternatives. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Devin,

Wow! It's so great to hear that you're finding success with Web Experimentation. We want to continue providing you with a great user experience, so please feel free to reach out to your customer success manager with any feedback or questions. You can also reach us at reviews@optimizely.com and we'll connect you with the right people.

Thank you.

Verified User in Photography
AP
Verified User in Photography
Mid-Market (51-1000 emp.)
"Optimizely makes AB testing easy and effective"
5/5
What do you like best about Optimizely Web Experimentation?

The User interface is extremely user friendly and easy to use. It also helps collaborators contribute. Customer support is great too. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The reporting tools are somewhat one dimensional and could be easier to share results with stakeholders and management. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for leaving us a review! We appreciate your feedback and are glad to hear that you're highly satisfied with Optimizely Web Experimentation and our customer support. We love to see our customers thriving. Surrounding your feedback on our reporting tools, we would greatly appreciate if you could share these critical insights with your Customer Success Manager so we can continue to improve our product's user experience.