The people at OpenWrench are the best part of the software. The partnership that we have developed with Stacey and Vignesh is unbelievable at times. The amount of time they have spent, the fun we have, and the solving of problems is second to none. Never would we have imagined having a true partnership with a company like we do with OpenWrench. When we find issues, Stacey and Vignesh jump right in as if we were all part of the same team, which they have made us feel like we are. I could not have asked for a better relationship to go along with the incredible product. Review collected by and hosted on G2.com.

There is very little to dislike about OpenWrench, only things that have not been developed yet. Review collected by and hosted on G2.com.

The onboarding was great, the team we worked with has been fantastic, and the tool itself so far 1 month is has been great to use and easy to work with. Review collected by and hosted on G2.com.

I wouldn't say much. There are always items that can be modified for a better user experience but the Team at Open Wrench has always been good about listening and either helping us understand a different way to approach something OR incorporating the suggestion into their system. Review collected by and hosted on G2.com.

OpenWrench has been an excellent partner for our team. Their platform is highly collaborative, and the team has been very open to adding and adapting features to better meet our business needs. The OpenWrench staff provided strong support during onboarding, walking us through the system and offering detailed explanations of key features. The platform has significantly streamlined communication with Pet Valu stores and vendors, while also simplifying quotation reviews and invoice submissions. Additionally, the OpenWrench team is extremely responsive and attentive, making them easy and reliable to work with. Review collected by and hosted on G2.com.

No dislikes currently, they are performing very well and meeting needs of the business. Review collected by and hosted on G2.com.

I love how OpenWrench manages work orders and automatically sends them to vendors. The ability for vendors to accept orders and send quotes, estimates, and invoices directly is a huge plus for us. Being able to track and categorize work orders makes it easy to manage ongoing and consistent issues. I appreciate how easy it is to use OpenWrench and its mobile app is a handy tool. Working with our account manager has made the functionality of OpenWrench very easy to grasp, and she really made the setup process smooth. I believe OpenWrench is a strong program, especially for Facilities Maintenance. Review collected by and hosted on G2.com.

I think the Walkthrough feature could be worked on. It's very straightforward when you create it, but I've seen other vendors that make task management almost like a training program. Our walkthroughs are too sequenced; they don't let you perform the survey in the order you wish. Since our stores vary in size and site plans, this makes some managers complain about the lengthy walkthroughs. Also, sometimes walkthroughs are done but not submitted due to distractions. The Scorecard feature has been a little finicky, but that might be because we're pushing OpenWrench beyond its strong capabilities. I was unaware of any integrations, and I would be interested to know if there are any integrations with our financial system like QuickBooks for exporting invoices. Review collected by and hosted on G2.com.

There are many things to like about the OpenWrench Platform and Team; Far and away what I like best is the continual partnership their Client Support and Development Team. They truly are committed our organizational success.

Additionally, the platform provides excellent and concise communication with a live notes feature in all Work Orders Review collected by and hosted on G2.com.

Not a big negative, but the notifications could use a rework to quiet unnecessary noise. Review collected by and hosted on G2.com.

That it's user friendly and is specific to our needs. Review collected by and hosted on G2.com.

We kinda get a lot of notifications to our emails for every single update. I understand and see the why, but if I'm expecting an update on a ticket I would naturally go and look it up anyways. Review collected by and hosted on G2.com.

I really like the note section in OpenWrench. It's great for communication within a work order, allowing me to interact with the facility team, the team at the store, and even the vendor in real time. We can all share updates, which saves us time and money by avoiding delays or misinterpretations. It's very direct and lets us evaluate situations more quickly and efficiently. Review collected by and hosted on G2.com.

Yeah. I would like to see new work orders be a little more organized as far as the title and the heading and the body. Review collected by and hosted on G2.com.

Stacey is so very helpful. If anyone on our team has a question, she is so quick with an answer. Review collected by and hosted on G2.com.

I do wish there was a work order count. For example, if there were 4 work orders in the Requested bucket, it would be awesome to see a number next to that, so we know there are open tickets. Same with all of our other priority levels. Review collected by and hosted on G2.com.

I love the notes section- it is real time and helps communication move faster on each job. Also the OpenWrench team is very responsive in answering questions. Review collected by and hosted on G2.com.

Have not found any dislikes and any issues I have encountered the team is there to assist Review collected by and hosted on G2.com.

The ability to create a variety of tracking metrics and preventative schedules that are automated Review collected by and hosted on G2.com.

Having to create multiple views to track specific items. a more simplified Dashboard that can be applied would be helpful Review collected by and hosted on G2.com.