---
title: OpenText Solutions Business Manager (SBM) Reviews
meta_title: 'OpenText Solutions Business Manager (SBM) Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how OpenText Solutions Business Manager (SBM) works for a business like
  yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 12
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Process Automation
  url: https://www.g2.com/categories/process-automation
---


# OpenText Solutions Business Manager (SBM) Reviews
**Vendor:** OpenText  
**Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 12
## About OpenText Solutions Business Manager (SBM)
Save time by accelerating business processes with orchestration, workflows, and process enforcement.



## OpenText Solutions Business Manager (SBM) Pros & Cons
**What users like:**

- Users value the **ease of use** of OpenText Solutions Business Manager, streamlining daily activities effectively and affordably. (4 reviews)
- Users praise the **powerful reporting tools** of OpenText SBM for enhancing performance metrics and workflow analysis. (2 reviews)
- Users find that OpenText SBM significantly boosts **productivity improvement** by streamlining daily activities and reducing app clutter. (2 reviews)
- Users value the **customization options** in OpenText SBM, enabling tailored workspaces for efficient collaboration. (1 reviews)
- Users appreciate the **visually driven Smart View user interface** for its ease in customizing workspaces for collaboration. (1 reviews)
- Visual Design (1 reviews)
- Workflow Efficiency (1 reviews)

**What users dislike:**

- Users find that the **advanced features** of OpenText SBM are often inaccessible, limiting their overall experience. (1 reviews)
- Users face **limited customization** options in OpenText SBM, hindering their ability to tailor solutions to specific needs. (1 reviews)
- Users find OpenText SBM somewhat **technical** , which can make it challenging for non-expert users to navigate. (1 reviews)


## OpenText Solutions Business Manager (SBM) Discussions
  - [secondary owner issue for newly importing users in SBM 11.5](https://www.g2.com/discussions/25102-secondary-owner-issue-for-newly-importing-users-in-sbm-11-5) - 1 comment, 1 upvote
  - [Get Item call using SBM 11.5 Orchestration](https://www.g2.com/discussions/24888-get-item-call-using-sbm-11-5-orchestration) - 1 comment, 1 upvote

- [View OpenText Solutions Business Manager (SBM) pricing details and edition comparison](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-10+14%3A33%3A06+-0500&secure%5Bsession_id%5D=72116eb0-bccc-49f0-b9d6-2bf1c0246510&secure%5Btoken%5D=d112bf474f8de9b487b89384775b5688d37df779bccc37f4b58f3383bf6916d8&format=llm_user)

## OpenText Solutions Business Manager (SBM) Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Process Management**
- Process Overview
- Process Analysis
- Real-Time Process Monitoring
- Unstructured Processes
- API Connection
- Intelligence
- Document Approval

**Customization**
- Document Generation
- Process Design
- Process Repository
- No-Code App Development
- Low-Code App Development
- No-Code

**Collaboration**
- Access Controls/Permissions
- Data Unification
- Accessibility
- Process Routing
- Real-Time Data
- Role-Based Permissions

**Agentic AI - Business Process Management**
- Multi-step Planning
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Process Development**
- Process Routing

**Additional Functionality**
- Rules-Based Workflow
- Mobile Access
- Document Storage
- Data Import/Export
- Collaboration Tools
- Document Management
- Real-Time Reporting
- Customizable Forms
- Activity Dashboard
- CRM
- Process Modeling & Designing
- Drag & Drop
- Task Progress Tracking
- API
- Calendar Management
- Audit Management
- Commenting/Notes
- Forms Management
- Alerts/Notifications
- Reporting/Analytics
- Configurable Workflow
- Graphical Workflow Editor
- Data Visualization
- Workflow Management
- Process Change Tracking
- AI Copilot
- Email Management
- Templates
- Real-Time Updates
- Approval Process Control
- Customizable Fields
- Version Control
- Forms Automation
- Customizable Templates
- Compliance Management
- Activity Tracking
- Single Sign On
- Task Management
- Customizable Reports
- Business Process Control
- Business Process Automation
- User Management
- Audit Trail

## Top OpenText Solutions Business Manager (SBM) Alternatives
  - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)
  - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (451 reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - 4.4/5.0 (1,043 reviews)