OpenText Server Backup Reviews (83)

Reviews

OpenText Server Backup Reviews (83)

4.5
83 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and reliable backups, making it a straightforward solution for both small and large server environments. Many appreciate the automated features that allow for minimal maintenance, ensuring data is securely backed up without constant oversight. However, some users note that the upload speeds can be slow, particularly with large data sets.
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ML
Mark L.
Infrastructure Engineer
Mid-Market (51-1000 emp.)
"It has been serving its purpose"
4/5
What do you like best about OpenText Server Backup?

It backs up everything on the computer and the ability to restore is pretty seemless Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

It doesn't fully display all the endpoints on the dashboard Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Thanks for leaving us a review. Appreciate the feedback about the dashboard.

Ronen S.
RS
Ronen S.
Co-founder
Telecommunications
Small-Business (50 or fewer emp.)
"Easy setup, need more options"
4/5
What do you like best about OpenText Server Backup?

The ease of setup

The support team

Centralized control Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

Ability to get my backup files to any computer Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Hey there Ronen - Thanks for leaving us some feedback. I'm sorry to hear you're having some difficulty getting your backup files on other computers. Please reach out to our support team for assistance with this: https://www.carbonite.com/contact-us

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Clunky but effective"
4/5
What do you like best about OpenText Server Backup?

Having my files backed up. I'm on Mac, and it's easy enough to go in the system settings and restore any necessary files. Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

This might not be the fault of Carbonite or rather my employer not explaining it, but the difference between different Carbonite products is really unclear. Carbonite Pro, Endpooint, etc. I'm not really sure how to use Endpoint now that I've switched and none of it is intuitive. Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Thank you for leaving us all of this feedback! Please reach out to our support team for assistance with the endpoint product: https://www.carbonite.com/contact-us

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Solid backup solution"
5/5
What do you like best about OpenText Server Backup?

I like the ease of use and reliability. Knowing that I can access the dashboard and get a comprehensive understanding of our fleet's statuses is very useful. I've used other backup solutions before, and this one seems to be the best when it comes to being able to monitor statuses quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

Occasionally the client will just fail to connect to the server. That gets annoying. Everything will be updated and current, the device is connected to the network, and often it even shows on the device that it's connected, but even after restarting the DC service it still doesn't back up. Those occasions are very rare, but they do happen. Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Hey there - thanks for leaving us a review! I'm glad to hear that Carbonite Server has been meeting your expectations. Regarding the "failing to connect to the server" issue - please reach out to our support team for assistance with this: https://www.carbonite.com/contact-us

JE
Jose Luis E.
IT Support
Enterprise (> 1000 emp.)
"Good application.."
5/5
What do you like best about OpenText Server Backup?

With this application, all my files are saved on only one side.

I have access, to back up new files. and in the same way, it is possible to recover them immediately. Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

I did not like that the latest version does not show the file synchronization icon. on the desk. Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Thanks for leaving us a review! I'm curious about the issue you're describing regarding the file sync icon disappearing. Please reach out to our support team to see if this can be changed: https://www.carbonite.com/contact-us

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Great support with easy to manage interface"
5/5
What do you like best about OpenText Server Backup?

The versatility of the server software has been great and very easy to use. As an admin you're allowed a pretty wide range of tools to manage your environment which has made using Carbonite a great experience. Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

Unfortunately, there aren't too many negative points about the software we've been using. For backups, there was initially a cap on the size of files that can be backed up to the cloud but this has since been mitigated. Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Glad to hear you're having an easy time using Carbonite Server! Thanks so much for leaving us a positive review! If you do ever have difficulties, please reach out to our support team: https://www.carbonite.com/contact-us

AG
Adriano G.
IT
Small-Business (50 or fewer emp.)
"Data and application backup"
4.5/5
What do you like best about OpenText Server Backup?

I like the backup power and easy access to data with immediate restore, activity tracking and organized data.

Great security against malware and corrupt data before archiving. Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

It seems a bit difficult for me to choose words for Carbonite services, the sales consultants can guide you in the needs but I would like more detailed information and easy access on the website. Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Thank you for all the feedback and for leaving us a review! Please reach out to Carbonite support if you need assistance: https://www.carbonite.com/contact-us

Verified User in Warehousing
AW
Verified User in Warehousing
Mid-Market (51-1000 emp.)
"Carbonite customer support is fantastic!"
5/5
What do you like best about OpenText Server Backup?

Customer support is fantastic! Our backups run smoothly and the webpage is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

There is nothing I don't like about the Carbonite service. Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Thanks so much for the positive review! Glad to see that Carbonite Server is benefitting your company so much.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"The best backup solution"
5/5
What do you like best about OpenText Server Backup?

There is an easy set-up solution and its the best product out there on the market Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

There is nothing that I currently dislike about this product Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Thank you for leaving us a review - Glad to hear that Carbonite Server was a great solution for your business!

JD
Jack D.
IT Engineer
Small-Business (50 or fewer emp.)
"fantastic backup product"
4/5
What do you like best about OpenText Server Backup?

it's a flexible and secure backup product Review collected by and hosted on G2.com.

What do you dislike about OpenText Server Backup?

the portal appearance is a little dated. Review collected by and hosted on G2.com.

Response from Keenan Humphrey of OpenText Server Backup

Thanks for leaving us a positive review, Jack! We appreciate the feedback about the portal appearance - I'll bring up your comment with our product team.