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OpenText Business Network Cloud EDI Reviews & Product Details

The global nature of business is pressuring organizations to automate supply chain operations and improve collaboration with customers and partners. Mid-sized companies are now investing in digitization at a higher rate than their enterprise counterparts. Yet, many require external EDI support to supplement their internal resources and assist with the overwhelming complexity of their digital B2B networks. Business Network Cloud EDI integration solutions by OpenText allows businesses to quickly and easily modernize internal and external integrations to enable collaboration with partners while controlling cost and complexity of their growing B2B networks. OpenText EDI solutions can help businesses meet specific partner EDI requirements for smooth integration, while turnkey ERP adapters and trading partner kits speed the flow of transaction data for boosted customer satisfaction. Even non-technical staff can easily manage tasks with OpenText’s self-service tools, easing bottlenecks and time-consuming manual effort. OpenText acts as a strategic partner for organizations seeking to upgrade their EDI/B2B environments. Companies can leverage market-leading technologies and services that scale and customize to fit any business’ current and future needs. Organizations can tap into decades of EDI/B2B experience to augment their internal IT resources’ expertise to accelerate their digitalization projects without increasing costs and disruption to customers.

Seller

OpenText

Discussions

OpenText Business Network Cloud EDI Community

Product Description

Trading Grid Messaging Service connects organizations with their entire trading community to exchange business documents quickly and reliably over the largest e-commerce network in the world. The Trading Grid platform processes more business transactions than any other EDI VAN provider, handling more than 26 billion B2B transactions every year, accounting for more than $9 trillion in trade annually. Trading Grid Messaging Service goes beyond digital document exchange to offer organizations more sophisticated B2B integration capabilities in areas such as process improvement, community engagement and supply chain process optimization. With the OpenText portfolio of integration solutions, organizations maximize the value of every trading partner relationship.

Overview by

Amy Perry

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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OpenText Business Network Cloud EDI Media

OpenText Business Network Cloud EDI Demo - OpenText Business Network Cloud Foundation

OpenText Business Network Cloud Foundation - workflow initiated

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Pratap R.

B2B Admin

Mid-Market (51-1000 emp.)

6/28/2022

"Great"

5/5

What do you like best about OpenText Business Network Cloud EDI?

user interface is very good for navigation Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

Not applicable as it meets my expectations Review collected by and hosted on G2.com.

Muthukumaran S.

Systems Analyst III

Enterprise (> 1000 emp.)

6/9/2022

"Highly Recommended"

5/5

What do you like best about OpenText Business Network Cloud EDI?

It's easy and light weight to use. UI is good and the tool is constantly enhanced to full full all required features. Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

Sometimes the response is delayed and the page gets locked. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

12/7/2021

"Great quality of service, but very expensive and not flexible in terms of business relationship."

1.5/5

What do you like best about OpenText Business Network Cloud EDI?

There is no question that the quality of OpenText products is among the best. We use their TradingGrid VAN EDI mailbox service (TGMS) and previously used their Active Catalogue service. Both services are excellent in quality and any issues are resolved in a timely manner. That said, their prices for said services are far from competitive. Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

One of the dislikes we initially had was that the panels for checking document history were very outdated. Not to mention, the interface was very slow and the connection would routinely time out. The slowness issue has been fixed within the past year as they've updated their interface, and the back-end seems more robust.

However, the cost is our main dislike with OpenText's service. While we understand and believe that quality products don't come cheap, they also don't need to be exorbitantly high, especially considering that they charge you per kilobytes, as if we were still in the 90s (most VANs still bill this way). OpenText's costs are easily among the highest of all EDI VAN service vendors, from our research into migrating away from them. That said, their costs are unlikely to drop, as the Macy's and JCPenney's of the world likely can't afford to move away from systems that are likely too far embedded into OpenText's service environment. Furthermore, as was somewhat expected, OpenText was not very accomodating when we brought up the termination of our services with them - it's as if the years of business we gave them didn't mean anything. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Business Network Cloud EDI:

I recommend that you look at other VAN service providers, particularly ones that don't charge you per kilobytes, like it's 1992. Look for resellers of Loren Data's ECGrid VAN service (Loren Data does not sell their services directly - you must reach out to a reseller). One reputable one that we would recommend would be ProEDI. You'll save thousands of dollars a year by doing so. Loren Data is apparently OpenText's main competitor. Review collected by and hosted on G2.com.

What problems is OpenText Business Network Cloud EDI solving and how is that benefiting you?

OpenText serves as our VAN service provider for the transfer of EDI documents and they also were our EDI product catalog provider for many years (we've since discontinued our catalog service). Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/11/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Opentext: a Document composition tool."

3.5/5

What do you like best about OpenText Business Network Cloud EDI?

It provides you with a good UI for the layout. Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

It lacks some features about the Post Processing. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/13/2022

"Great experience"

5/5

What do you like best about OpenText Business Network Cloud EDI?

Great user interface and experience . Value for money Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

Integration takes a long time and multiple navigation Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

6/13/2022

"Best B2B tool to use"

5/5

What do you like best about OpenText Business Network Cloud EDI?

It has better UI and easy to take matrix Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

Nothing much .it is all good . May be the speed can be increased a bit Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

6/13/2022

"Good experience"

5/5

What do you like best about OpenText Business Network Cloud EDI?

Ease of use, accessibility, user experience Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

Response time, slowness, interface experience Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/15/2020

"Horrible EDI third party provider experience"

0/5

What do you like best about OpenText Business Network Cloud EDI?

I do not like Opentext. I would just never recommend them. Review collected by and hosted on G2.com.

What do you dislike about OpenText Business Network Cloud EDI?

Opentext makes you pay for every little change, make forever to make a change, and their portal is not very good. If you are a corporation and you do EDI messages as a way to communicate with distributors/customers, do not go with them. EDI is a standard but still not straightforward way to exchange data. When setting up a new integration, new messages, many details have to be clarified with different parties involved. You must be agile in order to do edi. Changes, even small, will take days,with OpenText and they will make you pay for every little change. Even their interface to look for documents is a mess and very slow. If you want to save frustration, save your sanity, your time, and your efficiency, don't go with OpenText.

Best solution is to go with an in house EDI technical specialist with a third party application he will configure. If you have choice with taking a third party full package, negotiate to have somebody fully dedicated to your corporation. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Business Network Cloud EDI:

Be careful in negotiating your contract, be very specific about services they will provide to you, include an EDI specialist in the discussion as only him knows where/how this agreement should be. I would definitely recommend to take somebody internal. This internal ressource might seem expensive, but you will end up paying more if you go through OpenText. Go for another third party provider. Review collected by and hosted on G2.com.

What problems is OpenText Business Network Cloud EDI solving and how is that benefiting you?

EDI messages exchange. We do not have any benefits. We were told we would save time, that we would just need to connect OpenText to our distributors, but reality is the opposite. We are not saving time on onboarding more customers through EDI because the big part of the intergration we are still doing it. Review collected by and hosted on G2.com.