OpenGov Permitting & Licensing Reviews & Product Details

That everything is at your fingertips and can be accessed very easily. Review collected by and hosted on G2.com.

It may be an option the organization can pursue, but at this time, it would be nice if it incorporated the FEMA information and our GIS information, so everything was accessible from one page. As it is now, we have to use multiple pages to get the information needed. Review collected by and hosted on G2.com.

That you can see everyone's comments without having to call or email separately. Review collected by and hosted on G2.com.

I think this is better now, but if you don't have the id# then it is very hard to find the record that you are looking for. Review collected by and hosted on G2.com.

It is a product that is concerned about the user experience and the simplicity of the design and customer interface help drive its use and adoption. The visual workflow tells customers and employees exactly where a permit is in the review process, and the ease of configuring new forms and making tweaks to the workflow allows us to continually improve the customer experience and our reviews. Review collected by and hosted on G2.com.

If there is a weakness (and that is a real "if") it is with reporting across different permit types. It is possible to do, but mostly by aggregating data in Excel after it is exported. Review collected by and hosted on G2.com.

The program is very user-friendly, and they provide support relatively quickly whenever a problem arises. Review collected by and hosted on G2.com.

Sometimes there are a lot of unexplained features which can or cannot help. Review collected by and hosted on G2.com.

I love that it is easy to use, we can look at one address and see all of the work being done there and it works well with other departments. Review collected by and hosted on G2.com.

There is not much that I don't like. If we have a problem it is very easy to tweak. Review collected by and hosted on G2.com.

How simple this program is to use, customers love the simplicity and convenience of being able to do business with the town 24/7 Review collected by and hosted on G2.com.

I would like the map to be more like GPS when on the road, would like to create a folder in a permit to leave random notes about the property/building. Review collected by and hosted on G2.com.

The software has improved our permitting process. The data management features and mapping features as well as the ability to include attachments to permits has been very helpful Review collected by and hosted on G2.com.

I would like to seehe search feature could be improved Review collected by and hosted on G2.com.

Ease of navigation and creating reports. Review collected by and hosted on G2.com.

The ability to re-organize process steps in timeline. Review collected by and hosted on G2.com.

I like the simplicity in use of the product. Many actions needed to be taken are automated unlike some other platforms. The simplicity allows for us to focus on the job and not the record keeping. Review collected by and hosted on G2.com.

Scheduling, lack of review lists inline with the workflow step and the lack of built in document markup. Review collected by and hosted on G2.com.

A record can be pulled up immediately and communication can be done through portal Review collected by and hosted on G2.com.

Sometimes workflow steps get added if you hit the wrong key and can't be undone by user. Review collected by and hosted on G2.com.