OnScreen Guidance Reviews & Product Details

OnScreen Guidance by Confirm (formerly Learning Pool) OnScreen Guidance is a digital adoption platform (DAP) that helps organizations guide employees through software and workflows, with support available directly where they work. Software adoption doesn’t end when employees log in. They need to know what to do, how to do it, and how to keep moving when workflows change. OnScreen Guidance puts interactive guidance, contextual support, and process documentation directly into web-based applications. Employees can learn by doing, while teams can create and maintain guidance without relying on separate manuals, PDFs, or repeated support. Key capabilities include: - Guide people as they work: Create interactive, step-by-step walkthroughs that take employees through software workflows, from quick product tours to detailed processes such as data entry. - Give help at the right moment: Add smart tooltips to specific fields and areas of an application, with support for images, GIFs, and links to provide context without taking employees away from the task. - Turn processes into documentation: Record screen actions and use AI-powered automation to create written process manuals. Guides can also be exported as PDFs for use in compliance audits. - Go global: Translate guidance into 14+ languages using AI translation, supporting organizations with employees across different regions and markets. - Deploy alongside existing systems: OnScreen Guidance works on top of web-based applications and can be deployed through the cloud or as a browser extension, without installation or engineering work within the underlying application. OnScreen Guidance supports software adoption, employee onboarding, new workflow and process rollouts, and ongoing support for business applications. It is designed for teams across Learning & Development, Human Resources, Business Process, Project Management, and business units. As part of Confirm, OnScreen Guidance connects guidance and learning more closely to the work people are doing every day, helping organizations support employees as technology, processes, and expectations change. Find out more at https://www.confirm.com/products/onscreen-guidance