--- title: OnScreen Guidance Reviews meta_title: 'OnScreen Guidance Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how OnScreen Guidance works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 17 scale: '5' date_modified: '2026-09-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # OnScreen Guidance Reviews **Vendor:** Confirm **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About OnScreen Guidance OnScreen Guidance by Confirm (formerly Learning Pool) OnScreen Guidance is a digital adoption platform (DAP) that helps organizations guide employees through software and workflows, with support available directly where they work. Software adoption doesn’t end when employees log in. They need to know what to do, how to do it, and how to keep moving when workflows change. OnScreen Guidance puts interactive guidance, contextual support, and process documentation directly into web-based applications. Employees can learn by doing, while teams can create and maintain guidance without relying on separate manuals, PDFs, or repeated support. Key capabilities include: - Guide people as they work: Create interactive, step-by-step walkthroughs that take employees through software workflows, from quick product tours to detailed processes such as data entry. - Give help at the right moment: Add smart tooltips to specific fields and areas of an application, with support for images, GIFs, and links to provide context without taking employees away from the task. - Turn processes into documentation: Record screen actions and use AI-powered automation to create written process manuals. Guides can also be exported as PDFs for use in compliance audits. - Go global: Translate guidance into 14+ languages using AI translation, supporting organizations with employees across different regions and markets. - Deploy alongside existing systems: OnScreen Guidance works on top of web-based applications and can be deployed through the cloud or as a browser extension, without installation or engineering work within the underlying application. OnScreen Guidance supports software adoption, employee onboarding, new workflow and process rollouts, and ongoing support for business applications. It is designed for teams across Learning & Development, Human Resources, Business Process, Project Management, and business units. As part of Confirm, OnScreen Guidance connects guidance and learning more closely to the work people are doing every day, helping organizations support employees as technology, processes, and expectations change. Find out more at https://www.confirm.com/products/onscreen-guidance ## OnScreen Guidance Reviews ### 1. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** SHeng M. | Digital Adoption Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2022 **What do you like best about OnScreen Guidance?** The support from OnScreen through learning how to create guides was extremely helpful in building the guides. Staff were friendly and made the learning process easy. **What do you dislike about OnScreen Guidance?** We have other job aides that are needed as references to complete tasks that were difficult to add into the guide. Having a better way to integrate these job aides would be helpful. **What problems is OnScreen Guidance solving and how is that benefiting you?** The onboarding processes can be difficult with lack of tools. OnScreen helped to provide a database to keep simulated guides to help with the onboarding process. ### 2. Onscreen Overview **Rating:** 4.5/5.0 stars **Reviewed by:** Aleathia C. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 21, 2022 **What do you like best about OnScreen Guidance?** The interactive help offered for our students **What do you dislike about OnScreen Guidance?** The editing process prior to actually going live **What problems is OnScreen Guidance solving and how is that benefiting you?** Onscreen is solving the issue of students understanding when they are completing their case studies. Onscreen guides them through the case study to help their understanding ### 3. OnScreen Review December 2022 **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 16, 2022 **What do you like best about OnScreen Guidance?** - Ease of access - Ease of deployment - User-friendliness - Client support **What do you dislike about OnScreen Guidance?** - Administration limitations - Simplicity can also be a drawback when expanding to cover other domains & applications **What problems is OnScreen Guidance solving and how is that benefiting you?** - Communication & automation of announcements - Learning Curve Reduction for newcomers - Process standardisation - New/updated software adoption rates ### 4. Versatile In-App Training Tool Makes Employees Effective and Reduces "Help Desk" Role of Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 23, 2022 **What do you like best about OnScreen Guidance?** OnScreen is a simple to use application for all parties – users and training staff. It allows us to produce guides for some of our more common processes that can torpedo our working day if we have to answer multiple questions on them. The guides are extra helpful because the walkthrough nature of OnScreen means that the employee not only learns how to do the task, but actually completes the task while they are going through the guide. **What do you dislike about OnScreen Guidance?** OnScreen is designed as an SAP adoption tool, but is quite capable in other applications. That said, it can struggle with web applications that contain a lot of dynamic content. There are workarounds and the OnScreen team is helpful in finding an optimal solution. The SSO capabilities have improved, but you still have to login each day which sometimes results in employees forgetting about the tool. **What problems is OnScreen Guidance solving and how is that benefiting you?** Our technology team is quite small, and answering the basic, repeatable questions all day distracted us from our more value-additive roles. Unfortunately, a standard FAQ page was not sufficient for our processes, so we needed to look elsewhere. With OnScreen, we found we were able to create and distribute guides that answer our employee’s questions quickly and effectively while also giving our team back some of its bandwidth to keep moving the proverbial ball forward. ### 5. OnScreen Journey **Rating:** 4.0/5.0 stars **Reviewed by:** Hassan M. | Learning Development Lead, Digital Learning Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 11, 2022 **What do you like best about OnScreen Guidance?** - OnScreen team is awesome. They always support their clients. They take quick actions if bugs are discovered. - It is a great screen capturing tool for CRMs. - It is easy to learn. **What do you dislike about OnScreen Guidance?** - Bugs - A process in SAP can be completed in more than one way. When using onScreen in a real application, the users have to do steps in the same order otherwise they would see an error message. **What problems is OnScreen Guidance solving and how is that benefiting you?** We are planning to use OnScreen for training of our new SAP System. ### 6. OnScreen for the win **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 08, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OnScreen Guidance?** OnScreen is easy to use and offers in-application learning so we stay in the flow of work. The OnScreen team has been outstanding to work with as well. **What do you dislike about OnScreen Guidance?** OnScreen has been able to provide what we need as far as support and analytics, so there are no dislikes to list. **Recommendations to others considering OnScreen Guidance:** The application is easy to use and effective! The times we've needed enhancements or additional support, the OnScreen team has been quick to help and always is available for a conversation. **What problems is OnScreen Guidance solving and how is that benefiting you?** Onboarding, process documentation and succession planning. The greatest benefit is how quickly anyone can learn a transaction/process using the application. ### 7. Great help to new employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 23, 2022 **What do you like best about OnScreen Guidance?** Customer support was exceptional. OnScreen staff went above and beyond to ensure that all of the programming needs were addressed. Weekly calls were scheduled to address any issues. **What do you dislike about OnScreen Guidance?** It would be nice if it worked on more browsers. As a Firefox user, I found it challenging to have to use Chrome in order to set up training manuals. **What problems is OnScreen Guidance solving and how is that benefiting you?** New employees are using the training services, which has created extra bandwidth for Operations staff and team. We do not have to schedule as many 1-on-1 training sessions. ### 8. Support within the live application (a game changer) **Rating:** 5.0/5.0 stars **Reviewed by:** Declan W. | Product Owner, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 11, 2021 **What do you like best about OnScreen Guidance?** OnScreens has a super easy content creator that is so easy to use that all you need to do is click record and then complete your transaction. Once you have completed the transaction, you need to add some information to the steps (baloon tips) and share the content with your team. It's that simple. **What do you dislike about OnScreen Guidance?** Nothing that comes to mind. The whole team is fantastic. **What problems is OnScreen Guidance solving and how is that benefiting you?** We want to reduce the time it takes to create and maintain training materials, onboarding users and to share knowledge. ### 9. OnScreen allows us to be more autonomous when inputting data on our Software Management tools **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal C. | Enseignant Vacataire - Systèmes d'Information / MBA - Manager de Projets / Gestion Finance, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2021 **What do you like best about OnScreen Guidance?** The ease of use to create guides and make them appear on the application screens **What do you dislike about OnScreen Guidance?** nothing ! either on Author topics and in End user use, all features are very complete and user friendly **What problems is OnScreen Guidance solving and how is that benefiting you?** We have 2 main objectives: succeed when onboarding new colleagues and make them improve their knowledge on enterprise applications and business processes ### 10. Finance team training resolved **Rating:** 5.0/5.0 stars **Reviewed by:** Stefanie H. | Accounting Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 01, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OnScreen Guidance?** We were able to roll it out to our team in under 3 weeks. **What do you dislike about OnScreen Guidance?** Nothing, everything has been good till now. **Recommendations to others considering OnScreen Guidance:** Include your power users early in the process. **What problems is OnScreen Guidance solving and how is that benefiting you?** We are using it for Finance processes mostly in AP and AR. ### 11. How simple is it to use this software ?!! **Rating:** 5.0/5.0 stars **Reviewed by:** Simon N. | Co-Founder and Sales Director , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 17, 2020 **What do you like best about OnScreen Guidance?** Easy implementation, easy guides to create, great support, The customer success manager has really made this project a success **What do you dislike about OnScreen Guidance?** Nothing yet! Our free trial has gone amazingly well and we can't wait to get this in full use **Recommendations to others considering OnScreen Guidance:** Try the pilot, see how easy it is to use the software and then write your own review, it really has made our lives so much easier **What problems is OnScreen Guidance solving and how is that benefiting you?** User adoption for Web Applications and Onboarding for Churn. ### 12. Better way to onboard users **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | Founder of Creative-Bee, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 28, 2021 **What do you like best about OnScreen Guidance?** It makes it easy to walk users through the system without having our customer service team tied up too long. **What do you dislike about OnScreen Guidance?** none at this time everything is going great so far. **Recommendations to others considering OnScreen Guidance:** Start with one use case then optimize. **What problems is OnScreen Guidance solving and how is that benefiting you?** User system training ### 13. A must have tool for our digital transformation strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Petter S. | Executive Chairman and member of the board, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 30, 2021 **What do you like best about OnScreen Guidance?** The flexibility and very structured implementation plan. **What do you dislike about OnScreen Guidance?** Have not found anything yet that I dislike **What problems is OnScreen Guidance solving and how is that benefiting you?** OnScreen helped consolidate and onboard people on new systems and processes with less training and yet reach high efficiency rate ### 14. I Like Onscreen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 10, 2020 **What do you like best about OnScreen Guidance?** I teach a Veterans to Work Career Skills Program here on Fort Hood, TX and I'm delighted to be using Onscreen in my class. I believe it is a great tool to help instruct my students on navigating the system and giving them a better understanding of the different business processes. **What do you dislike about OnScreen Guidance?** Not being able to delete a portion of the recording without deleting the whole recording when you mess up during the recording. This causes issues when the helper is turned on in the actual system. **What problems is OnScreen Guidance solving and how is that benefiting you?** OnScreen enables our students to be independent and able to easily navigate a business system on their own. I see Onscreen being a valuable tool for businesses and classrooms moving forward. ### 15. Onscreen is a great product with awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 28, 2021 **What do you like best about OnScreen Guidance?** How quick it was to learn it and start digitizing our old documents and processes. **What do you dislike about OnScreen Guidance?** Nothing yet, all is good and everything is so much easier now **What problems is OnScreen Guidance solving and how is that benefiting you?** All training and as a platform to communicate changes. We have saved countless hours in documentation time on our last ERP project. ### 16. It was just ok for me. The program was freezing on my system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 20, 2020 **What do you like best about OnScreen Guidance?** It helps you navigate the system. It would be very helpful for a first-time user of SAP. **What do you dislike about OnScreen Guidance?** How the program kept freezing my system and I had to restart SAP part way through a transaction. **What problems is OnScreen Guidance solving and how is that benefiting you?** I used it in my case studies for creating a vendor and creating accounts. It made it easier to navigate SAP and ensured you used the correct fields. ### 17. S4HANA Vehicle Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Hemanta M. | Lead S4HANA VMS Sales Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 05, 2020 **What do you like best about OnScreen Guidance?** The onscreen experience of S4HANA(1809) - Vehicle Management System is amazing. This is a lot better than the traditional ECC + IS Auto solution. **What do you dislike about OnScreen Guidance?** There are only a few items to complain about mainly Vehicle search issues similar to the TREX Vehicle search in the ECC IS Auto version. But it's easier to manage in S4HANA using ESH connectors. **Recommendations to others considering OnScreen Guidance:** Yes, S4HANA works fantastic. **What problems is OnScreen Guidance solving and how is that benefiting you?** There are only a few items to complain about mainly Vehicle search issues similar to the TREX Vehicle search in the ECC IS Auto version. But it's easier to manage in S4HANA using ESH connectors. The ESH setting is bit tricky and needs to manage properly but it's definitely better than TREX. ## OnScreen Guidance Discussions - [What is OnScreen used for?](https://www.g2.com/discussions/what-is-onscreen-used-for) - [View OnScreen Guidance pricing details and edition comparison](https://www.g2.com/products/onscreen-guidance/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+01%3A01%3A53+-0500&secure%5Bsession_id%5D=16b1bf6d-a3cb-4251-aaa1-86d9ef5991f0&secure%5Btoken%5D=304ab37fccb0a4e2ddd1dbcb6f66829b819aaa8834c55aa9115705265004b814&format=llm_user) ## OnScreen Guidance Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top OnScreen Guidance Alternatives - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (571 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (540 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,797 reviews)