# OneDirect Feedback Cloud Reviews **Vendor:** OneDirect **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About OneDirect Feedback Cloud OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, its technology enables hyper-personalized and contextual marketing to an audience of one. The product crunches terabytes of big data consisting of proprietary/publicly available data and uses machine learning to profile individual customers. Rich reporting and insights from OneDirect help brands get the pulse of their business in real time. ## OneDirect Feedback Cloud Reviews ### 1. Onedirect feedback cloud review **Rating:** 5.0/5.0 stars **Reviewed by:** Anand k. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about OneDirect Feedback Cloud?** It helps us to respond the customers through there feedback at all in one place. **What do you dislike about OneDirect Feedback Cloud?** It has very few features when comes to the reports. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** It was helping us to collect the customer feedback and respond them in a timely manner. ### 2. Ticket management system is Adorable **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie H. | Sales/Administrative Coordinat, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about OneDirect Feedback Cloud?** It generates reports in time. It resolves any issues with delay during peak hours.Its great, for supporting customers on social media platforms. **What do you dislike about OneDirect Feedback Cloud?** It is difficult due to delayed support and prolonged issue resolution, which is quite frustrating. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** OneDirect Feedback Cloud solves the problems of collecting customer feedback. This helps our business by understanding customer needs better enhance our products and services. ### 3. Good platform to understand consumer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about OneDirect Feedback Cloud?** The platform's ability to direct all the consumer feedbacks on various platforms at one place makes it easy for a company to have all the consumer feedback at one place and respond to them. It also helps in monitoring the consumer feedback in a time efficient manner. **What do you dislike about OneDirect Feedback Cloud?** Its inability to generate customised reports based on tags added to the feedback from customers. Currently it provides the option to generate raw dump of entire data only. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** Currently the consumer posts the feedback on various platforms such as Instagram, Facebook, Google etc. This software helps businesses to have all the consumer feedback received on various platforms at one place. It also helps the businesses to respond to the feedback and also keep a trail on the feedback status. Also, the feedback can be grouped under various tags. The feedback tagging feature helps to analyse the data and understand consumer sentiment. ### 4. Easy and Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmeet K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about OneDirect Feedback Cloud?** It is simple, easy and user friendly. We can easily give our feedback **What do you dislike about OneDirect Feedback Cloud?** Sometimes we do not get real time reports. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** It Capture Feedback from every channel and analyse performance in real time basis ### 5. Decent app which could be turned into really awesome **Rating:** 2.5/5.0 stars **Reviewed by:** Rajpal S. | Associate Customer Happiness Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about OneDirect Feedback Cloud?** Small features which were lacking in other tools and apps, like the information of how many followers one, is it a high influencer or the sentiment of the ticket which is being tracked by the keywords, multiple accounts, and team can be added and managed well. **What do you dislike about OneDirect Feedback Cloud?** It works with a lag all the time, the lag in loading the tickets, updating the ticket, creation of the ticket. Data is not much clear and we have personally observed instances where the data was misplaced for two whole days due to an infra issue. **Recommendations to others considering OneDirect Feedback Cloud:** It's better to ensure that the support manager for your account is more active and can do things. We have had a lot of bad experiences when it comes to a very long delay, in months to be precise to have something done or looked at. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** Really great so far to be used for Social Media platforms as well as Playstore reviews. The real-time dashboard monitoring is a great help which also gives the agent the insight. ### 6. Onedirect has great UI and it's easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Chetan S. | Customer Service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about OneDirect Feedback Cloud?** The search option is great and I also liked how customer's entire history can be seen on a same page **What do you dislike about OneDirect Feedback Cloud?** Sometimes we faced latency issues during productivity hours. **Recommendations to others considering OneDirect Feedback Cloud:** It's a great tool to provide customer service. You'll be glad, how much easy it is to set up. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** Easy to use application wherein you can provide great customer service as you will be having customer's details right in front of you. It helps in judging the customer ### 7. Very user friendly tool for administrative works. **Rating:** 5.0/5.0 stars **Reviewed by:** Harshith D. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about OneDirect Feedback Cloud?** Interfact is the best one for administry **What do you dislike about OneDirect Feedback Cloud?** Sometimes the tool goes slow wherein refresh **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** The team is working on solving the issues on a real-time basis which helps in our work going. ### 8. Good customizable solution with 24*7 support. **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammad A. | Manager - Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OneDirect Feedback Cloud?** Tags availability, good UI and easier to work. **What do you dislike about OneDirect Feedback Cloud?** UI could have been better and Instagram ad comments should visible. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** Managing customers history, easy to manage solution from ground team. ### 9. OneDirect Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Balasubramanya Y. | Customer Support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about OneDirect Feedback Cloud?** Good application just like Kapture and Super receptionist. **What do you dislike about OneDirect Feedback Cloud?** Nothing negative feedback noticed in the application **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** used for customer management tasks and information about blogs. ### 10. experience was good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about OneDirect Feedback Cloud?** services is very good and easy access. very user friendly **What do you dislike about OneDirect Feedback Cloud?** I have used this for customer support. like social media. I have replied via Onedirect. **Recommendations to others considering OneDirect Feedback Cloud:** need to add some more feature like security. **What problems is OneDirect Feedback Cloud solving and how is that benefiting you?** Everything is gud customer replied l work on twitter social media platform ticket is is sometime not generating on time might be some late. so u have to look Into that also ## OneDirect Feedback Cloud Discussions - [What is OneDirect Feedback Cloud used for?](https://www.g2.com/discussions/what-is-onedirect-feedback-cloud-used-for) - [View OneDirect Feedback Cloud pricing details and edition comparison](https://www.g2.com/products/onedirect-feedback-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+21%3A59%3A03+-0500&secure%5Bsession_id%5D=80e76864-e038-468a-ad35-1f8c6941b2af&secure%5Btoken%5D=664253497ccd983bca504a614da2c701f1c516f4a155ab106d81ff46018aa383&format=llm_user) ## OneDirect Feedback Cloud Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top OneDirect Feedback Cloud Alternatives - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,815 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,938 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,482 reviews)