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OneDirect Feedback Cloud Reviews & Product Details

OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, its technology enables hyper-personalized and contextual marketing to an audience of one. The product crunches terabytes of big data consisting of proprietary/publicly available data and uses machine learning to profile individual customers. Rich reporting and insights from OneDirect help brands get the pulse of their business in real time.

Seller

OneDirect

Discussions

OneDirect Feedback Cloud Community

Overview by

Vishrut Chalsani

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OneDirect Feedback Cloud Reviews (10)

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Anand k.

Customer Support Executive

Mid-Market (51-1000 emp.)

12/5/2023

"Onedirect feedback cloud review"

5/5

What do you like best about OneDirect Feedback Cloud?

It helps us to respond the customers through there feedback at all in one place. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

It has very few features when comes to the reports. Review collected by and hosted on G2.com.

Jodie H.

Sales/Administrative Coordinat

Facilities Services

Small-Business (50 or fewer emp.)

9/29/2023

"Ticket management system is Adorable"

5/5

What do you like best about OneDirect Feedback Cloud?

It generates reports in time. It resolves any issues with delay during peak hours.Its great, for supporting customers on social media platforms. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

It is difficult due to delayed support and prolonged issue resolution, which is quite frustrating. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

4/18/2023

"Good platform to understand consumer feedback"

4/5

What do you like best about OneDirect Feedback Cloud?

The platform's ability to direct all the consumer feedbacks on various platforms at one place makes it easy for a company to have all the consumer feedback at one place and respond to them. It also helps in monitoring the consumer feedback in a time efficient manner. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Its inability to generate customised reports based on tags added to the feedback from customers. Currently it provides the option to generate raw dump of entire data only. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Currently the consumer posts the feedback on various platforms such as Instagram, Facebook, Google etc. This software helps businesses to have all the consumer feedback received on various platforms at one place. It also helps the businesses to respond to the feedback and also keep a trail on the feedback status. Also, the feedback can be grouped under various tags. The feedback tagging feature helps to analyse the data and understand consumer sentiment. Review collected by and hosted on G2.com.

Jasmeet K.

Small-Business (50 or fewer emp.)

8/25/2023

"Easy and Simple"

4.5/5

What do you like best about OneDirect Feedback Cloud?

It is simple, easy and user friendly. We can easily give our feedback Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Sometimes we do not get real time reports. Review collected by and hosted on G2.com.

Rajpal S.

Associate Customer Happiness Manager

Small-Business (50 or fewer emp.)

2/17/2022

"Decent app which could be turned into really awesome"

2.5/5

What do you like best about OneDirect Feedback Cloud?

Small features which were lacking in other tools and apps, like the information of how many followers one, is it a high influencer or the sentiment of the ticket which is being tracked by the keywords, multiple accounts, and team can be added and managed well. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

It works with a lag all the time, the lag in loading the tickets, updating the ticket, creation of the ticket.

Data is not much clear and we have personally observed instances where the data was misplaced for two whole days due to an infra issue. Review collected by and hosted on G2.com.

Recommendations to others considering OneDirect Feedback Cloud:

It's better to ensure that the support manager for your account is more active and can do things. We have had a lot of bad experiences when it comes to a very long delay, in months to be precise to have something done or looked at. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Really great so far to be used for Social Media platforms as well as Playstore reviews. The real-time dashboard monitoring is a great help which also gives the agent the insight. Review collected by and hosted on G2.com.

Chetan S.

Customer Service Executive

Mid-Market (51-1000 emp.)

7/4/2022

"Onedirect has great UI and it's easy to use"

4.5/5

What do you like best about OneDirect Feedback Cloud?

The search option is great and I also liked how customer's entire history can be seen on a same page Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Sometimes we faced latency issues during productivity hours. Review collected by and hosted on G2.com.

Recommendations to others considering OneDirect Feedback Cloud:

It's a great tool to provide customer service. You'll be glad, how much easy it is to set up. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Easy to use application wherein you can provide great customer service as you will be having customer's details right in front of you. It helps in judging the customer Review collected by and hosted on G2.com.

Harshith D.

Team leader

Mid-Market (51-1000 emp.)

7/21/2022

"Very user friendly tool for administrative works."

5/5

What do you like best about OneDirect Feedback Cloud?

Interfact is the best one for administry Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Sometimes the tool goes slow wherein refresh Review collected by and hosted on G2.com.

Mohammad A.

Manager - Customer Service

Mid-Market (51-1000 emp.)

7/19/2022

"Good customizable solution with 24*7 support."

4/5

What do you like best about OneDirect Feedback Cloud?

Tags availability, good UI and easier to work. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

UI could have been better and Instagram ad comments should visible. Review collected by and hosted on G2.com.

Balasubramanya Y.

Customer Support executive

Small-Business (50 or fewer emp.)

7/21/2022

"OneDirect Feedback"

5/5

What do you like best about OneDirect Feedback Cloud?

Good application just like Kapture and Super receptionist. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Nothing negative feedback noticed in the application Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

8/4/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"experience was good"

5/5

What do you like best about OneDirect Feedback Cloud?

services is very good and easy access. very user friendly Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

I have used this for customer support. like social media. I have replied via Onedirect. Review collected by and hosted on G2.com.

Recommendations to others considering OneDirect Feedback Cloud:

need to add some more feature like security. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Everything is gud customer replied l work on twitter social media platform ticket is is sometime not generating on time might be some late. so u have to look Into that also Review collected by and hosted on G2.com.