--- title: One Step Software Reviews meta_title: 'One Step Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how One Step Software works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 5 scale: '5' date_modified: '2026-06-20' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # One Step Software Reviews **Vendor:** One Step Software **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.2/5.0 **Total Reviews:** 5 ## About One Step Software One Step is the #1 software made just for sober livings and recovery coaches. Over 2,000 organizations use One Step to streamline operations, decrease administrative burdens, track the recovery journey of their residents and easily track rent/fee payments. One Step was built for you to help you automate the day to day of your program so you can focus on your clients' needs. Reach out to One Step today for a free consultation on how to decrease the administrative burden currently taking up too much of your time. Let us help you! ## One Step Software Reviews ### 1. Customer Service was great. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. | Erector, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about One Step Software?** They were very helpful with my needs and concerns. They gave me the help I asked for and they do offer a lot of services. **What do you dislike about One Step Software?** They could improve training for customer service reps but in the end they were very helpful. **What problems is One Step Software solving and how is that benefiting you?** n/a ### 2. Not for Peer Run Programs **Rating:** 1.5/5.0 stars **Reviewed by:** Heather P. | Operations & Training Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about One Step Software?** I liked the concept, but they have a long way to go to claim they help with mental health. Once we signed up, they wanted to charge us more for specialization. Not cool. I feel misled. Nice sales people. **What do you dislike about One Step Software?** I feel like I was misled. I asked several times if this would work for mental health. This is not a program that works for peer-run programs. Then refused to refund us as a non-profit because we were 3 days late with our notice after the account manager told us to wait. We would have canceled at the beginning of August, but Shelby said Wait. Non-profit work took us away from it for a little while. It's not recovery-focused, it is treatment-focused. Really good for Hunter and Shelby. Not so good for the non-profit. **What problems is One Step Software solving and how is that benefiting you?** I thought I could use the software as a portal for communication, individual peer support, and as the entry point for members and group access. Recovery language is extremely important to us. We connect with both Substance Use Disorder and Mental Health Community. It's not benefiting me and I shared concerns before they charged me for another quarter and was told to wait and then told there was no response and so they charged us and they can't reverse the charge. Let me guess you already spent it. ### 3. Sober Living Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about One Step Software?** I am a start up Sober Living Housing owner; I purchased One Step for the ease of use, tracking ability and accountability it provides to my residents. The app on the phone is also easy to use. The more I use the software the more I am happy I made the choice to purchase One Step. **What do you dislike about One Step Software?** Nothing is wrong at this time. The software is very easy to use. Everything works well. The videos were informative. I'd like to have it integrate to Quickbooks, but I was told that was coming in the future. **Recommendations to others considering One Step Software:** Take your time and watch all the videos. **What problems is One Step Software solving and how is that benefiting you?** I am still in the process of opening; thus there is nothing wrong at this time. More benefit will be seen when my house is accepted by the city and I can take residnets. ### 4. Have had great success so far using this app **Rating:** 5.0/5.0 stars **Reviewed by:** Richelle S. | Drug Court Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2022 **What do you like best about One Step Software?** It has replaced our paperwork we had participants hand in each week, we can track where they are going with their appointments and has reduced everything to one app **What do you dislike about One Step Software?** We can't add images to the message board We can't approve checkin's from the mobile app **What problems is One Step Software solving and how is that benefiting you?** Better and quicker access to our participants and they can communicate easier with each other. ### 5. An outstanding platform for my sober living house business. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandt G. | Founder, Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2019 **What do you like best about One Step Software?** Customer support response time, professionalism, and feeling like the little guy matters. The UI is top-notch and is becoming more so all the time through updates that are completed through customer feedback, which makes for a pretty streamlined workflow. A very professional and impressive looking platform. All of the interactions I have had with every staff member, all the way to the ownership has been very pleasant and professional. The fees are reasonable. **What do you dislike about One Step Software?** No content customization/branding options for invoices emailed to residents via the payment module. Because of this limitation I still use Boomerang to email recurring notifications of rent due and invoices. There seem to be minor occurrences/bugs in the payment module, i.e.: * When you create a recurring invoice where the first payment is due that same day, the "first due date" will show the next day, instead of the current day. * The "available funds" are not represented in the "balance owed" column on the payment module screen. This may be a lag time of my UI - to - One Step's server issue, and I haven't paid %100 attention to it, but it does exist. It would be nice if upon entering the "other" tab within the client module, if the clients were auto-sorted starting with the most recent "created date" first, instead of what seems to happen is they are auto-sorted mostly by the category they are labeled with. It adds a step to the workflow of trying to locate the brand new applicants. I want to be able to attach .pdf's, .doc's, etc. to client profiles and also be able to load .pdf's/.doc's into "Forms", not just One Step forms. We have .doc's/.pdf's that our management uses. As of now, managers have to continue to access Google Drive to pull operational docs to print and post; things like chore lists that residents sign-off on, community or informational postings, etc. It would also be nice to be able to sort "Forms" in a static manner/group them into the order I want for workflow/intake efficiency, maybe even into their own sub-categories, we have "move-in documents", "housing operational documents" etc. I want to be able to use One Step as a sort of CRM database for networking and contacts where I can create company/organization profiles and attach employees to them, attach notes of communication, etc. Integration with Gmail would be amazing as well. I currently use Insightly for this. I have been told that One Step will one day be looking at the possibility of a complete in-house accounting platform and/or integration with something like QuickBooks, and I am really excited about that. **Recommendations to others considering One Step Software:** It's a great platform for sober living. **What problems is One Step Software solving and how is that benefiting you?** Problems solved: Workflow efficiency. A professional database designed for sober living and an impressive and sleek UI adds value to our brand. Consolidation and streamlining, i.e. payments, intakes, profiles, etc. all under one roof. Auto-populated profiles upon application. You guys are awesome!! Keep crushing it!! ## One Step Software Discussions - [What is One Step Software used for?](https://www.g2.com/discussions/what-is-one-step-software-used-for) - [View One Step Software pricing details and edition comparison](https://www.g2.com/products/one-step-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+14%3A19%3A22+-0500&secure%5Bsession_id%5D=d319df24-a896-41ee-8653-9b6ba92731fb&secure%5Btoken%5D=7afe9984ff438de2d010834a074119f032e3fd77e7e60c17857cd8b72798c76a&format=llm_user) ## One Step Software Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Operations** - Utilization Review Process - Utilization Management - Value-Based Care Models - Utilization Management - Care Management Portal - Utilization Management - Measures Outcome - Utilization Management - Quality & Risk Management - Utilization Management - Automated Approvals - Utilization Management **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription ## Top One Step Software Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Oliva Health](https://www.g2.com/products/oliva-health/reviews) - 4.9/5.0 (250 reviews) - [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) - 4.6/5.0 (225 reviews)