Omnitracs XRS Reviews & Product Details

Omnitracs XRS Overview

What is Omnitracs XRS?

Omnitracs’ XRS solution is a compliance powerhouse in the palm of the driver’s hand. It operates on mobile devices and while fully featured, its primary job is to help keep fleets and drivers compliant and connected to increase overall efficiency.

Omnitracs XRS Details
Languages Supported
English

Seller Details
Seller
Omnitracs
Company Website
Year Founded
1988
HQ Location
Dallas, TX
Twitter
@OmnitracsHQ
2,503 Twitter followers
LinkedIn® Page
www.linkedin.com
1,313 employees on LinkedIn®

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Omnitracs XRS Reviews

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President & Ceo
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I liked that i could see where my trucks were but that wasn't why i purchased the equipment. I purchased the equipment to send my mechanic updates as to when and where my company vehicles were at mechanically. However the system does not really do what they said it would do. After reaching out to our representative, it was to much of a bother to help us. Then the Contract is Binding for the entire 36 months regardless of whether you are happy or not. Their is absolutely no buy out option to get out of the service. So Beware of signing the contract, the only concern for omnitracs is that you send them your payment, even if the service does not work like it was explained it would. Review collected by and hosted on G2.com.

What do you dislike?

Their is no access via a mobile phone that works. The website is clunky, and most of the features do not work. The personal working for Omnitracs have one interest that is make sure people pay, even if there system is not and can not do what they said it would do. The Attitude from them was very aggravating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DON"T DO IT!!!! The 36 month agreement is binding for the entire 36 months there isn't even a buy out option even if you are not satisfied with the service. They do not feel as if providing a good quality service is necessary at all. Just make your payments it doesn't matter if the system works or not. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None the GPS equipment doesn't even work, it was supposed to update every 6 seconds. Sometimes it would take up to minutes to update, frequently it wouldn't update at all for multiply minutes. Logging into the website from a mobile device it virtually impossible at times. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The connectivity with our dispatch software. Review collected by and hosted on G2.com.

What do you dislike?

The inconsistent performance coupled with a slow response technical support team has created a monster to support by management. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

OmniTracs XRS belongs to the lower, more economical tier of ELD's that I think are all plagued with similar challenges. You may save money with startup on this tier, but be aware of high admin costs. I would seriously consider OmniTracs IVG product, or similar ones from other companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ELD compliance, GPS location, and dispatch software connectivity. Review collected by and hosted on G2.com.

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Dispatcher
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy to understand also accurate

with the drivers HOS and positioning Review collected by and hosted on G2.com.

What do you dislike?

There nothing much to dislike about this program it simple and easy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accurately track drivers HOS in order to plan their trips for on time deliveries Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

There are a lot of different features and options to choose from to be able to manage fleets and drivers. Review collected by and hosted on G2.com.

What do you dislike?

The layout of all their software is a nightmare. Their organization and layout when it comes to the back-end and management software is atrocious. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Painful setup process, painful management, lots of features once you get to understand it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improving driver compliance and safety, keeping track of HOS has become somewhat simpler when the software works properly Review collected by and hosted on G2.com.

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AW
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The interface is pretty easy to look and to figure out where you want to go within the website. Review collected by and hosted on G2.com.

What do you dislike?

The Omnitracs server has all kinds of issues and sometimes it could take you hours to be able to run reports. Whenever they push out an "upgrade" or "update," there is always something else that breaks so it seems like there's no true testing before release. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The biggest problem that we have is that it doesn't always work well and I think that it might be part of their servers that's the issue. Our client manager is not efficient and is very late on anything that we've asked him to accomplish for us. Moving from XataNet, we lost our client manager that was fantastic and it was very disappointing. Calling their Customer Service department doesn't really do anything to help because they can't seem to figure out their own issues. If you don't have another software that you're trying to integrate with, it might be okay but they liked to point fingers at the other company even though it ended up being on their side. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use XRS mainly for logs on our handheld devices but also to keep track of our trucks. We are a past client of XataNet and chose XRS because we have handheld devices instead of units mounted in our trucks. Review collected by and hosted on G2.com.

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Implementation Engineer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The solution utilizes mobile phones and devices to allows transmission of data from the on board recorder to the cloud. This allows us to tackle 2 birds with one stone, allowing our drivers to have phones and track their positions and driving habits.

This solution also gives you an in depth look at your fleet, driver trends, and analytics for your vehicles. Review collected by and hosted on G2.com.

What do you dislike?

With the recent merger to Omnitracs, there has been some downtime and growing pains. Also, the amount of regulation within the government has them changing algorithms and rules frequently. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are considering making the move to XRS, make sure you have a team ready for implementation. I would also urge you to look at the vast offerings that Omnitracs has in their other software as well. You can pair and partner their other services together to meet any and all of your transportation needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This solution has helped us comply with state and federal government regulations wile preparing for the transition in 2017. We are ahead of the curve with technology and have a great insight into our fleet operations and statistics. Review collected by and hosted on G2.com.

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