Omnitracs XRS Reviews & Product Details

really appreciate using Omni xrs, especially for the real-time tracking feature. One of the best things about the system is how quickly it updates a vehicle’s location—it’s accurate within seconds of a truck arriving, which makes planning and coordination much easier. Review collected by and hosted on G2.com.

Customer service is hard to get ahold of during issues Review collected by and hosted on G2.com.

I like using Omnitracs XRS for route planning. The routing software has improved our efficiency and planning of routes and dispatching drivers significantly. I also appreciate the electronic logging feature, which helps with tracking the Hours of Service to document correctly for compliance, and it's useful for the drivers' personal use. Review collected by and hosted on G2.com.

At the time we used Omnitracs XRS, the intervals between when it updated was slow. I would prefer shorter intervals between updating locations. Review collected by and hosted on G2.com.

The functionality of their entire platform. It was easy to navigate and was user friendly. Review collected by and hosted on G2.com.

Customer service was not user friendly. Lots of wait time on hold, and slow responses. Review collected by and hosted on G2.com.

I like that Omnitracs is easy for drivers to utilize. Drivers seem to understand the system and tablet, and do not have much difficulty navigating through the HOS. I also enjoy the portal that provides many different features and capabilities to manage fleets. Review collected by and hosted on G2.com.

Installation is somewhat difficult depending on the spec of tractors. I also do not enjoy the lack of reliability of tablets, with many of them malfunctioning or going dead. Review collected by and hosted on G2.com.

The system is straightforward to use and has a friendly interface. Review collected by and hosted on G2.com.

Nothing so far, I think it was a very good experience Review collected by and hosted on G2.com.

Omnitracs is a great TMS. Overall I can feel and can say that it has helped our company grow. It is not only a TMS but a great community of people (Shippers, drivers, and carriers) willing to help each other. Review collected by and hosted on G2.com.

I'd like the webpage to be more customizable per each customer. We'd like to have the ability to add categories, different dimensions, and labels. But other than that everything's good. Review collected by and hosted on G2.com.

Good features

1. Data flow is good

2. In budget

3. Cost of implementation is low

4. User manual are easy Review collected by and hosted on G2.com.

1. Training and awareness is very difficult

2. Response time to queries is high Review collected by and hosted on G2.com.

Nothing. It does the same stuff all the other options do. Some of it would be useful if it worked, but there is no functionality they can add that will make the horrible website performance tolerable. Review collected by and hosted on G2.com.

The site literally times out on me at least 5 times Every. Single. Day. If I was the person in charge of website performance at Omnitracs, I would be ashamed. Whoever is in charge of that is overpaid if they are paid at all. They need to go back to flipping burgers. Review collected by and hosted on G2.com.

I liked that I could see where my trucks were, but that wasn't why I purchased the equipment. I purchased the equipment to send my mechanic updates as to when and where my company vehicles were at mechanically. However, the system does not really do what they said it would do. After reaching out to our representative, it was too much of a bother to help us. Then the contract is binding for the entire 36 months regardless of whether you are happy or not. There is absolutely no buyout option to get out of the service. So beware of signing the contract, the only concern for Omnitracs is that you send them your payment, even if the service does not work like it was explained it would. Review collected by and hosted on G2.com.

There is no access via a mobile phone that works. The website is clunky, and most of the features do not work. The personnel working for Omnitracs have one interest: to make sure people pay, even if their system is not and cannot do what they said it would do. The attitude from them was very aggravating. Review collected by and hosted on G2.com.

The connectivity with our dispatch software. Review collected by and hosted on G2.com.

The inconsistent performance coupled with a slow response technical support team has created a monster to support by management. Review collected by and hosted on G2.com.