Oliver Reviews & Product Details

Oliver is client communication and scheduling software built for veterinary clinics. It sits on top of the practice management system (PIMS) you already use and handles the work that clogs up the front desk: calls, texts, reminders, booking, forms, and payments. Think of your PIMS as the medical record. Oliver is everything that happens between your clinic and the pet owner. What Oliver does: - Two-way text messaging with a shared inbox, so your whole team works client conversations in one place. No app for clients to download. - Automated appointment reminders by text and email that stop once a client confirms. - Online booking you control, with rules by appointment type, provider, and new vs. existing clients. - An automated waitlist that backfills cancellations. - Health service reminders for vaccines and other due care, by text, email, or postcard. - Digital forms for new client intake, consents, and patient history. - Payment and deposit collection, including text-to-pay links and deposits that cut down on no-shows. - Surveys and review requests after appointments. - A loyalty program that syncs with your PIMS. - Reporting across one location or many. AI that does real work: - Oliver On Call answers routine calls, books appointments, and flags anything that needs your team. - Outbound campaigns text clients who are overdue for care (lapsed patients, no-shows, missed reminders, service gaps) and book the appointment right in the text thread. Built for single clinics and groups: Oliver started with independent practices and now supports multi-location groups too. Group leaders get one view of reporting and consistent client communication across every hospital. Each location keeps its own schedule and settings. Why clinics pick Oliver: Most veterinary software either asks you to replace your PIMS or bolts on a single feature. We do neither. You keep the system your team already knows, and Oliver adds a modern client experience on top. Fewer phone calls, fewer no-shows, fuller schedules, and clients who keep coming back. Setup is hands-on. Our team builds your appointment types, reminders, and templates with you, so you're never left figuring it out alone.