---
title: CXInfinity Reviews
meta_title: 'CXInfinity Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CXInfinity works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Commerce
  url: https://www.g2.com/categories/commerce
---

# CXInfinity Reviews
**Vendor:** NovelVox  
**Category:** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)
## About CXInfinity
Unlock digital potential with CXInfinity, an AI-driven digital customer engagement platform enabling agents to engage with customers in real-time. Bring the conversation to new digital channels by allowing brands to offer consistent services across all of them. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen. The dedicated workspace for Agents, Administrators, and Supervisors results in improved productivity. Features • A single omnichannel platform for Email, Chat, SMS, Social Media, Web Call, and Social Direct Messaging • Intelligent Routing Engine with skill-based routing • 75+ out-of-the-box Third-Party integrations • One-click Cisco UCCX/UCCE Agent and Skill-Group Sync • Complete Realtime and Historical Reporting • Powerful Supervisor Workspace • The entire history of Customer's Interaction • Built-In Unified Agent Desktop • Available on On-prem and Private Cloud






- [View CXInfinity pricing details and edition comparison](https://www.g2.com/products/novelvox-cxinfinity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-08+18%3A09%3A52+-0500&secure%5Bsession_id%5D=482d95d2-ef3d-4858-8df3-1abd74c6b7da&secure%5Btoken%5D=d4658de14779c3f3d1f80fbcf15d88b09de89580f388dda019b754196e8e2e67&format=llm_user)

## CXInfinity Features
**Reporting**
- Reports & Analytics
- Data Transfer Tools

**Omnichannel Features **
- Retail Management
- POS Integration
- Social Media Integration
- Customer Service Integration
- Marketing Tools
- E-commerce Integration
- ERP Integration

## Top CXInfinity Alternatives
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  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (598 reviews)
  - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews)