# CXInfinity Reviews
**Vendor:** NovelVox  
**Category:** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)
## About CXInfinity
Unlock digital potential with CXInfinity, an AI-driven digital customer engagement platform enabling agents to engage with customers in real-time. Bring the conversation to new digital channels by allowing brands to offer consistent services across all of them. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen. The dedicated workspace for Agents, Administrators, and Supervisors results in improved productivity. Features • A single omnichannel platform for Email, Chat, SMS, Social Media, Web Call, and Social Direct Messaging • Intelligent Routing Engine with skill-based routing • 75+ out-of-the-box Third-Party integrations • One-click Cisco UCCX/UCCE Agent and Skill-Group Sync • Complete Realtime and Historical Reporting • Powerful Supervisor Workspace • The entire history of Customer's Interaction • Built-In Unified Agent Desktop • Available on On-prem and Private Cloud






- [View CXInfinity pricing details and edition comparison](https://www.g2.com/products/novelvox-cxinfinity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+15%3A30%3A25+-0500&secure%5Bsession_id%5D=5b9385a2-8652-4b0d-a69e-3beb7fe6f693&secure%5Btoken%5D=1ea56a26554c1ce6a842ffe973815dbb06f9b69a08dd41fee89754541dab133d&format=llm_user)

## CXInfinity Features
**Reporting**
- Reports & Analytics
- Data Transfer Tools

**Omnichannel Features **
- Retail Management
- POS Integration
- Social Media Integration
- Customer Service Integration
- Marketing Tools
- E-commerce Integration
- ERP Integration

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