NITRO Help Desk Pricing Overview

The Standard tier of NITRO Help Desk is priced at a flat $3,588 per year for unlimited users. Built natively for Microsoft 365, Teams, and SharePoint, this tenant-wide or per-site subscription model completely eliminates per-user seat licenses and unpredictable usage fees. The baseline tier delivers core ticketing, multi-channel support, SLAs, knowledge base management, dashboards, and standard change and problem management tracking out of the box with zero premium connector fees.

Multi-Channel Ticketing and SLA Management: Provides comprehensive multi-channel support to resolve tickets quickly, backed by customizable Service Level Agreements (SLAs) to measure and track service delivery.
Structured Lifecycle Workflows: Includes native Problem Management to identify underlying root causes and Change Management to safely institute processes that improve overall IT service delivery.
Knowledge Base and Reporting: Features robust Knowledge Base management alongside real-time reports and dashboards to optimize incident resolution times and track team performance.
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Building on top of all the core ticketing capabilities in the Standard tier, the Advanced edition of NITRO Help Desk steps up your operations by layering next-generation Generative AI directly into Teams. Priced under the same predictable, tenant-wide subscription model, it eliminates per-user fees while providing unlimited tickets. This tier unlocks the NITRO Copilot to instantly resolve FAQs, summarize tickets, and read policy manuals alongside advanced asset management and automation.

Generative AI with NITRO Copilot: Seamlessly integrates secure, tenant-scoped AI capabilities to handle automatic request classification, generate concise summaries from lengthy chat histories, and suggest context-aware responses to technicians based on existing organizational knowledge.
Omni-Channel AI Support and Chatbots: Deploys automated Microsoft Teams bots and interactive self-service portals that allow employees to create, track, and resolve IT or HR tickets instantly using natural language conversation.
Proactive Analytics and Deep Trend Analysis: Delivers advanced reporting dashboards that use AI insights to identify recurring system anomalies, predict service bottlenecks, and optimize resource allocation across departments.
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