Nicus Reviews & Product Details

Nicus helps organizations understand, manage, and optimize the true cost of technology. As a leading provider of IT Financial Management (ITFM) and Technology Business Management (TBM) solutions built on ServiceNow, Nicus gives IT, Finance, and business leaders a clear, actionable view of where every technology dollar goes—and the value it delivers. Nicus unifies financial and operational data so teams can analyze, plan, and optimize technology spend in real time. It connects cost transparency, budgeting, forecasting, and chargeback into a single, automated experience that turns insight into action across the enterprise. Whether managing cloud and AI investments, addressing technical debt, or funding new innovation, Nicus enables organizations to make data-driven decisions with confidence. With Nicus, teams can: - Understand true costs: See complete spend across applications, services, projects, departments, cloud, and AI initiatives. - Plan and forecast accurately: Build budgets, run scenarios, and model the financial impact of change in minutes, not days. - Showback and chargeback fairly: Attribute costs to business units with defensible accuracy to improve accountability. - Optimize technology portfolios: Identify redundant applications, reduce technical debt, and reallocate spend to strategic priorities. - Automate and accelerate workflows: Replace spreadsheets with intelligent automation that speeds analysis, reporting, and financial approvals. - Drive measurable outcomes: Track variance, benchmark costs, and continuously improve financial performance. By combining financial rigor with operational intelligence, Nicus helps enterprises reduce run costs, improve forecasting accuracy, and maximize the return on every technology investment. Delivered natively on the ServiceNow platform, Nicus transforms data into decisions—connecting technology investments directly to business value.

Seller

Nicus Software

Discussions

Nicus Community

Languages Supported

English

Overview by

Gavin Drake

Used by SEI Sphere and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

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UI

Verified User in Insurance

Enterprise (> 1000 emp.)

5/6/2020

"The Nicus team is very responsive and great to work with."

5/5

What do you like best about Nicus?

The Nicus team is always very helpful and quickly responds to our questions. Review collected by and hosted on G2.com.

What do you dislike about Nicus?

There is nothing to dislike. The Nicus team has helped us tremendously. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

DD

David D.

AVP IT Finance & Capital Control

Retail

Enterprise (> 1000 emp.)

8/21/2018

"AVP IT Finance"

5/5

What do you like best about Nicus?

Easy to use software suite designed for IT Finance professionals. Implementation and support teams are Knowledgeable and professional. Full implementation of the Planning module for Actual, Plan, and Forecast data at the cost center, account, investment (project, applications & services) level in less than three months - amazing. Review collected by and hosted on G2.com.

What do you dislike about Nicus?

Honestly, I have no dislikes. If an issue has arisen, the Nicus team has always found a solution that works for all involved. Review collected by and hosted on G2.com.

Recommendations to others considering Nicus:

There are multiple products in the marketplace today. Do your research, compare apples to apples before you make a decision. Consider the product suite, development road map and the skill set of the implementation team before deciding. Review collected by and hosted on G2.com.

What problems is Nicus solving and how is that benefiting you?

Provide our IT and Finance teams insight into IT spend and trends at the account, vendor and investment level,. In addition, create automation around our forecasting and planning efforts. This data is critical to managing expectations within IT and with our business partners. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

GA

Ginger A.

Enterprise (> 1000 emp.)

8/20/2018

"We conducted a full POC, have implemented Planning and are mid-way through implement 3 others."

5/5

What do you like best about Nicus?

The functionality is powerful and creates many opportunities for operational efficiencies. Additionally, the cost transparency this tool enables is truly changing the future value discussions around IT services and our related cost structure. Review collected by and hosted on G2.com.

What do you dislike about Nicus?

For those not accustomed to data base structures, it requires a mid-shift from the more traditional Excel models most Finance teams have utilized for years. Review collected by and hosted on G2.com.

Recommendations to others considering Nicus:

Take the Plunge! It involves a lot work to structure your existing data in ways that flow through databases, and to change your own thinking around processes, but the output and enhanced insights are more than worth the investment. Review collected by and hosted on G2.com.

What problems is Nicus solving and how is that benefiting you?

Rather than a flat discussion on the overall size of spend by IT, we are now able to hold IT accountable for Unit Costs and hold the Business accountable for the number of units they consume. Rolling out broader shared services models is also strongly supported by this application. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic