Nicereply Reviews (431)

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Reviews

Nicereply Reviews (431)

View 1 Video Reviews
4.5
431 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and quick feedback collection provided by Nicereply, which helps them understand customer satisfaction effectively. The intuitive interface and seamless integration with existing tools make it a valuable resource for improving service quality. However, some users note a desire for more customization options in survey design.
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Amer Hassan Nour M.
AM
Amer Hassan Nour M.
Tier 1 Agent
Mid-Market (51-1000 emp.)
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"Consistently provides accurate info on CSAT and DSAT."
5/5
What do you like best about Nicereply?

Very consistent and reliable. Give a brief overview of our metrics in regards to CSAT and DSATS Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

None that I know so far. Everything has been going smothely. Review collected by and hosted on G2.com.

Trixie Joyce A.
TA
Trixie Joyce A.
Mid-Market (51-1000 emp.)
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"great to know feedback"
5/5
What do you like best about Nicereply?

communicating with customers and learning about their experience Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

none so far all good about all its features Review collected by and hosted on G2.com.

Verified User in Events Services
UE
Verified User in Events Services
Mid-Market (51-1000 emp.)
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"Great tool"
5/5
What do you like best about Nicereply?

Easy to use and implement into our tool, nice UI, many features Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

nothing specific comes to mind at this time Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
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"Nicereply is a great product"
4.5/5
What do you like best about Nicereply?

Easy to implement in our ticket flow to get the response from customers Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Nothing really, everthing that we have used from this product have worked fine. Review collected by and hosted on G2.com.

ES
Ellen S.
VP Communications
Small-Business (50 or fewer emp.)
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"Easy to use"
4.5/5
What do you like best about Nicereply?

Simple, easy to tool. Straightforward analytics reports. Got quick, useful baseline data on the site before implementing a redesign. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Can't think of anything. It served its purpose for quick feedback. Review collected by and hosted on G2.com.

Verified User in Photography
UP
Verified User in Photography
Mid-Market (51-1000 emp.)
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"Nicereply is used everyday in my job"
2.5/5
What do you like best about Nicereply?

It's nice to read the nice things customers write about the efforts I put in to helping them. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

It's a real bummer when customers leave unfounded negative comments. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Small-Business (50 or fewer emp.)
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"Great way to receive feedback"
4.5/5
What do you like best about Nicereply?

That the feedback is given after the customer contact and you can reply instant to improve the given feedback Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Not really downsides to the product, everything is simpel. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
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"Really great product"
5/5
What do you like best about Nicereply?

Flexible solution for gathering customer feedback Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Sometimes a bit more difficult than it should be to get your own branding into it. Review collected by and hosted on G2.com.

Kenji M.
KM
Kenji M.
Customer Care Department Head
Enterprise (> 1000 emp.)
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"Nicereply made our lives easier"
4.5/5
What do you like best about Nicereply?

No need to do random sampling and made tracking feedbacks easier Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

No direct way to send surveys through social media. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
More Options
"Good for Feedback"
4.5/5
What do you like best about Nicereply?

It's good to see the customer's feedback in a way that I can know what I did was helpful for them. It's motivating to see the positive feedback and to be able to segment it out. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don't see many downsides to using Nicereply. It's an easy enough software. Review collected by and hosted on G2.com.