Easy to use and works seamlessly. Alerts my manager when the bad review is received. Review collected by and hosted on G2.com.

I am only using it and not admin control at this moment so cannot comment Review collected by and hosted on G2.com.

I find NiceReply very helpful to understand customer requirements and how to reach customer satisfaction Review collected by and hosted on G2.com.

The NiceReply survey under emails should have a compulsory question to answer about the comments. Review collected by and hosted on G2.com.

Easy to use UI with lots of reporting options. Easy to integrate. Review collected by and hosted on G2.com.

the links are not one-time use. the same link can be used multiple times (e.g. customer can spam the same link with 100 negative ratings). Review collected by and hosted on G2.com.

It's simple to use and makes data collection easy. Review collected by and hosted on G2.com.

Repeat customers that are super upset can muddy the data. Review collected by and hosted on G2.com.

We like the simplicity of Nicereply. All we need is a the thumbs up/down and a comment area. Review collected by and hosted on G2.com.

I wish there was a way to enforce what goes in the email field-- sometimes we get people writing their names. Review collected by and hosted on G2.com.

great feedback platform, the integration was very easy

I have everything under control

Colleagues from customer support love it too

We use it everyday and it is very easy Review collected by and hosted on G2.com.

Everything is perfect with nicereply, I haven't found anything that would bother me. Review collected by and hosted on G2.com.

Nice Reply has been an awesome and engaging tool to see how customers view our business. It's also a great resource to communicate and connect with our customers to ensure customer satisfaction. Review collected by and hosted on G2.com.

Not applicable. I love nice reply. It's amazing! Review collected by and hosted on G2.com.

It is very simple to use and and is part of our every reply Review collected by and hosted on G2.com.

Sometimes the templates used are not easy to understand by the customer Review collected by and hosted on G2.com.

It is an excellent tool that allows you to graphically validate the pain points of customers and take actions. Review collected by and hosted on G2.com.

Improve the cost of the service compared to other providers Review collected by and hosted on G2.com.

I love having niceplies after a call! It is a great way to bring you up :-) Review collected by and hosted on G2.com.

nothing. So far I am happy with Nicereply. Review collected by and hosted on G2.com.