I like how quicky and easy it is to see customers feedback. Its nice to be able to easily access the ticket the score is linked to as well, along with tracking of scores throughout different time period selections. Review collected by and hosted on G2.com.

I can't think of a dislike at this time. Review collected by and hosted on G2.com.

The simplicity, the user interface, the fact that every worker can see the comment they receive. Review collected by and hosted on G2.com.

Not a thing! It is a very nice tool to have. Review collected by and hosted on G2.com.

NICEREPLY has been a great tool to collate CSAT for our team and we love the analytics and features Review collected by and hosted on G2.com.

Could have better views and setting to run surveys for NPS etc Review collected by and hosted on G2.com.

NiceReply does what it says. It is a functional survey system that integrates well with Zendesk. Their account manager has also been very helpful throughout our time together. Review collected by and hosted on G2.com.

Don't expect a ton of bells and whistles. For basic CSAT and customer sentiment data it does the trick. Review collected by and hosted on G2.com.

Really easy to navigate and love the filters, very handy. I used it quite often when reviewing the quality of my responses to our customers and I was able to get really helpful feedback. Review collected by and hosted on G2.com.

I don't have any downsides to nicereply, great to use Review collected by and hosted on G2.com.

User-friendly interface, customizable search Review collected by and hosted on G2.com.

Exporting feature could be a bit more advanced Review collected by and hosted on G2.com.

It's extremely helpful to get direct, prompted feedback following interactions on our platform. It's a helpful, even integral tool when continuing to evolve and hone our customer service experience at FreshBooks. Review collected by and hosted on G2.com.

There's no standout issues, although I think more flexibility in terms of ratings could be useful. Review collected by and hosted on G2.com.

I've just started using Nicereply, I really enjoyed that it integrate with our CRM and it was easy to use. Review collected by and hosted on G2.com.

I wish I could be able to see our opening rate, and bounced rate when email survey are sent. I haven't seen this option. Review collected by and hosted on G2.com.

Nicereply is incredibly easy to use. The customizable surveys are great for getting specific feedback. Highly recommend it! Review collected by and hosted on G2.com.

It's great for what it does, but I wish the reporting could be more detailed. Review collected by and hosted on G2.com.

It gives very helpful insights into our CS team's CES. It's very easy to track feedback and utilize it for coaching. It also gives a breakdown per rep. Review collected by and hosted on G2.com.

I can't think of any at the moment. I usually look at CES stats every month. Review collected by and hosted on G2.com.